Hi,
We are sorry you are disappointed by the pole.
While it does have flex, it shouldn't actual bend all the way!
(Only 1 pc straight commercial type poles have no flex)
If you think the pole you received is defective (bent all the way) the store should be able to help with warranty handling or you may contact us directly with all info by e-mail at: info@poolmaster.com
Please include pictures with a copy of this review.