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Customer Reviews for Hampton Bay Benton Assembled 36x24x12.5 in. Wall Cabinet in White

Internet #305003123

Model #BT3624W-WH

Store SKU #1003126083

  • Features a transitional raised panel door style
  • Benton white finish adds a touch of elegance to your kitchen
  • Can be featured in your kitchen, laundry room, bathroom or garage

Customer Reviews

  • 4.1
    out of 503 reviews
  • 81% recommend this product
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Showing 1-30 of 503 reviews
Damage, poor quality control and poor workmanship.
On one cabinet the back panel was misaligned during assembly and resulted in a chunk of the MDF chipping off, also there were several small chips in the white laminate coating. The other cabinet was as damaged on a back corner from being dropped. I was under a time limit and the supplier was unable to replace the cabinets. I was forced to install cabinets I knew to be damaged.
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Response from Hampton Bay Products TeamMar 22, 2024
Thank you for taking the time to review the Benton wall cabinets and for notifying us about the damage to your cabinetry. We are sorry to hear about your disappointing experience. Your concerns have been forwarded to our Quality and Shipping Department so better improvements can be made to our shipping procedures to help prevent this from happening in the future. If you need any additional assistance, please do not hesitate to contact Customer Service directly at customerservice@masterbrand.com. Thank you for the valuable feedback. WoodCrafters
    poorest customer service in the world……
    Upon opening the package I discovered the poor workmanship. I contacted my local store and was informed that I could return it to the store and order a new one. The local store is over an hour away not very local. I then called the Home Depot 1800 number provided by the store. The item was not damaged by shipping but was defective from the manufacturer I was instructed to call the warranty number. They were unable to assist me. As I stated earlier poor customer service……..
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    Response from Hampton Bay Products TeamMar 7, 2024
    Thank you for taking the time to review your Hampton Bay Wall Cabinet and for notifying us about the quality of the unit. While we are pleased to hear that you are receiving assistance from your local Home Depot to resolve any issues, we are sorry to hear about your disappointing experience. Your concerns have been forwarded to our Quality and Shipping Department so better improvements can be made to our shipping procedures to help prevent this from happening in the future. We encourage you to continue working with your Home Depot but should you need any additional warranty assistance, please do not hesitate to contact Customer Service directly at customerservice@masterbrand.com. Thank you for the valuable feedback. WoodCrafters
      Good value and well packaged. Solid back made it...
      Good value and well packaged. Solid back made it easy to hang on wall. I used 2 for laundry
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      • Verified Purchase
      1 found this review helpful
      I would not recommend these to be hung on a wall as the Cabinets are poor quality with thin Box t...
      I would not recommend these to be hung on a wall as the Cabinets are poor quality with thin Box that were pulling apart before installation I has to use wood glue to help the joints stay. Apparently they used wood pegs without gluing them in place. My use for floor to ceiling so I did not care that they could nit hold their own weight since they were sitting on a home made base. I did attach them to the wall for extra safety. The shelves were better quality then the cabinets.
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      Response from Woodcrafters Home Products TeamOct 19, 2020
      Hello ARII, Thank you kindly for your review of the Benton 36 in. W Wall Cabiner in Amber. We appreciate you taking the opportunity to leave your review and are sorry to learn that you are unhappy with the overall quality and construction of the unit. Rest assured that we stand behind our products and our warranty for manufacturer defects. You may reach out to our Customer Care team by e-mailing CustomerCareWC@woodcrafters-tx.com in order to review your concerns. Should you choose to reach out, please reference “Recent Product Review” in the subject line of your e-mail. Nevertheless, please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience. Best Regards. WoodCrafters
        Quality for the momey
        This was a good value with above average quality without getting a custom or hardwood cabinet.
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          • Recommended
          1 found this review helpful
          Excellent quality, quick installation...
          Excellent quality, quick installation
          by
          • Verified Purchase
          Directions were clear. Had to figure out to measure inside the cabinet so I was not drilling blin...
          Directions were clear. Had to figure out to measure inside the cabinet so I was not drilling blindly. Cabinets are nice and sturdy.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          I really love the Benton model cabinets! I recently purchased a house that was built in 1956 tha...
          I really love the Benton model cabinets! I recently purchased a house that was built in 1956 that only had a sink, fridge and 20" stove in it. There were no cabinets and the appliances were at least 35 years old. I brought a kitchen layout to the store and they helped me order all the cabinets. Mike was especially helpful when I went back to order the countertops, too. The cabinets are attractive and sturdy and were installed onto the block interior walls of the kitchen. I'm very pleased about the quality, design and price.
          by
          • Verified Purchase
          • Recommended
          Looks great, bad quality
          I love the look of these cabinets. I bought them to have some storage over my washer & drier in the laundry room. However, they are terrible quality. The quality of the fake wood on the back is so bad that it’s literally falling apart on the wall. The shelves are falling apart from having my washing detergent and fabric softener on it. I have only had these up for a few months, so I am assuming I will have to replace them soon at this rate. Pictures to show what I am talking about. They would probably be fine if you’re looking for more of a medicine cabinet or something. Unfortunately, I am just sad at the low quality of these from a typically good brand.
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          Response from Woodcrafters Home Products TeamMay 28, 2020
          Hello ATB01,
          Thank you kindly for your review. We apologize for the inconvenience you are experiencing with the Benton Wall Cabinets in White. Our products are designed and tested for quality and durability to provide trouble-free use. Rest assured that we stand behind our products and our warranty for manufacture defects. You may reach out to our Customer Care team by e-mailing CustomerCareWC@woodcrafters-tx.com in order to review your concerns. Should you choose to reach out, please reference “Recent Product Review” in the subject line of your letter. Please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience.
          Best Regards. WoodCrafters
            6 found this review helpful
            Don't use anything warm under it!
            We had a coffee pot near the cabinet and a toaster. We pulled them out from under the cabinet to use them and after a few weeks we notice the white on the doors has peeled off on the underside and has warped also. Both doors will have to be replaced. That's a shame as we did the whole kitchen in this Benton series. We moved the coffee pot next to another cabinet, not under it, and it looks like it is doing the same thing. Such a shame. I loved this kitchen set, but not if it has to be replaced when something warm is near it.
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            Response from Woodcrafters Home Products TeamMay 12, 2020
            Hello Nana14,
            Thank you kindly for your review. We apologize for the inconvenience you are experiencing with the Benton cabinet series in White. Our products are designed and tested for quality and durability to provide trouble-free use. Rest assured that we stand behind our products and our warranty for manufacture defects. You may reach out to our Customer Care team by e-mailing CustomerCareWC@woodcrafters-tx.com in order to review your concerns. Should you choose to reach out, please reference “Recent Product Review” in the subject line of your letter. Please know we truly value your feedback and look forward to using your review as a guide towards actively improving our products and customer experience.
            Best Regards. WoodCrafters
              5 found this review helpful
              The only problem was the doors where not hung on the cabinet evenly, i had to loosen the hinges a...
              The only problem was the doors where not hung on the cabinet evenly, i had to loosen the hinges and slide one door down to line them up. Other than that we love it. Now I need to get 8 more doors that match.
              by
              • Verified Purchase
              • Recommended
              Love our new cabinets - much more storage than we...
              Love our new cabinets - much more storage than we have previously with shorter cabinets. Love the inside of these too!
              by
              • Verified Purchase
              3 found this review helpful
              Good cupboard at a great price, doors all aligned I didn't have to adjust the hinges and shelves ...
              Good cupboard at a great price, doors all aligned I didn't have to adjust the hinges and shelves fit perfectly.
              by
              • Verified Purchase
              • Recommended
              Easy to assemble while adding storage and beauty to my laundry room
              Easy to assemble while adding storage and beauty to my laundry room
              by
              • Verified Purchase
              • Recommended
              Love the finish results!
              Love the finish results!
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              for the cost they seem like a good value for the Item I hung them by myself with a little to get ...
              for the cost they seem like a good value for the Item I hung them by myself with a little to get it on the wall.
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              A screw for hinge was too deep and pushed out the formica veneer, both doors need replace, this i...
              A screw for hinge was too deep and pushed out the formica veneer, both doors need replace, this is the 2nd unit as 1st special order was damaged in shipping, and then this replacement was wire strapped to palate so tight it dented the doors. awaiting replacement doors and living with the other issues found with them. Even some of the sizes available in store had issues unable to hold up other schedule of Remodel any longer. Of the 11 Hampton Bay Cabinet's used in this little kitchen 7 had issues 2 were returned and this one was reordered both damaged in shipping. Oh and Buyer Beware If you "Buy Home Depot Online" The Store "Can't help You" with issues. Online (Cecely) sounded sweet awaiting to see if new doors actually come ...I Have used this product before. What Happened ???
              by
              • Verified Purchase
              • Recommended
              Quality could be a lot better
              The overall appearance is ok. However the closer you look, you will notice a lot of damage/imperfections. At this point is not worth me taking them back to the store. As I'm using them in a laundry room. Corners are chipped and not leveled all the way around. Again, for a closed room, they are ok.
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              Response from Woodcrafters Home Products TeamNov 12, 2018
              Hello Anonymous,
              Thank you for your review of the Benton Wall Cabinet in White. We are very sorry to read that you were not satisfied with the look and quality of the collection. If you have not already done so, we best suggest that you reach out to the Home Depot Customer Service team via 1 (800) 466-3337 so that they may review your situation and explore your options. Nevertheless, please know that we truly appreciate your feedback and will be sure to use your review as a guide towards actively improving our products and customer experience.
              Best Regards. WoodCrafters
                2 found this review helpful
                My kitchen make over looks awesome after installing these Benton Butterscotch cabinets! I am wor...
                My kitchen make over looks awesome after installing these Benton Butterscotch cabinets! I am working on a tight budget and needed an attractive cabinet to replace some 1970s relics. These cabinets are sturdy, attractive, and have self closing draws. The extended 36" height gives me more storage than my old 30" tall cabinets. Hardly had to shim anything for square and level. I'm not a fan of painted cabinets, super dark finishes, or boring shaker style. Doors have a nice understated detailed door design. These cabinets fit my needs perfectly. Very pleased with the end results. Strongly recommend installing handles and pulls to help open and close doors and draws as everything closes tightly
                by
                • Verified Purchase
                • Recommended
                1 found this review helpful
                Easy installation out of box. Mounted to wall with Cabinet screws from HD!
                Easy installation out of box. Mounted to wall with Cabinet screws from HD!
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                • DIY
                • Verified Purchase
                • Recommended
                Easy installation.
                Easy installation.
                by
                • DIY
                • Verified Purchase
                • Recommended
                Easy installation above washer and dryer in utility room!
                Easy installation above washer and dryer in utility room!
                by
                • DIY
                • Verified Purchase
                • Recommended
                The construction quality was very poor. Sides were not flush mounted causing uneven measurements....
                The construction quality was very poor. Sides were not flush mounted causing uneven measurements. Thin material makes them not sturdy. Arrived damaged on one corner. Took forever to be delivered, so I had no time to return and wait
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                Response from Woodcrafters Home Products TeamFeb 23, 2018
                Hello Laundryroom,
                Thank you for your review of the 30 in. Benton Assembled Wall Cabinet in White. We are so sorry to read, and see, that your units arrived damaged. If you have not already done, we would like to ask that you reach out to the Home Depot Customer Service team so that they may explore your return/exchange options; you may reach out to the Home Depot Customer Service team by calling 1 (800) 466-3337. Please know that we are making note of your review and images as we are always looking for ways to improve our products and customer experiences.
                Best Regards. WoodCrafters
                • Verified Purchase
                1 found this review helpful
                These are nice, well-made cabinets. I got these for my new cabin kitchen. The style is great and ...
                These are nice, well-made cabinets. I got these for my new cabin kitchen. The style is great and looks good. The ¾ in European-cut backer board is perfect for getting the cabinets hung easily and level. The doors are made well and have good quality hinges that open straight out so no spacer is needed for the doors to fully open and are easily adjustable. There are plenty of shelf options with all the peg holes. Shelves are quality thick material as well. If I were building a new house, I would consider using these cabinets.
                by
                • Recommended
                1 found this review helpful
                These are nice, well-made cabinets. I got these for my new cabin kitchen. The style is great and ...
                These are nice, well-made cabinets. I got these for my new cabin kitchen. The style is great and looks good. The ¾ in European-cut backer board is perfect for getting the cabinets hung easily and level. The doors are made well and have good quality hinges that open straight out so no spacer is needed for the doors to fully open and are easily adjustable. There are plenty of shelf options with all the peg holes. Shelves are quality thick material as well. If I were building a new house, I would consider using these cabinets.
                by
                • Recommended
                1 found this review helpful
                The Benton cabinets are a stylish choice that fit perfectly for our 100 year old home as we were ...
                The Benton cabinets are a stylish choice that fit perfectly for our 100 year old home as we were renovating the kitchen. They were shipped to our home and arrived in perfect condition. They are easy to clean, and were also quite easy to install, just use the provided wood as a hanging rail, it was easier to install these new cabinets then I expected. This cabinet looks fantastic above our stainless steel refrigerator - in fact I don't think the kitchen remodel seemed complete until we put this cabinet in.
                by
                • Recommended
                The Benton cabinets are a stylish choice that fit perfectly for our 100 year old home as we were ...
                The Benton cabinets are a stylish choice that fit perfectly for our 100 year old home as we were renovating the kitchen. They were shipped to our home and arrived in perfect condition. They are easy to clean, and were also quite easy to install, just use the provided wood as a hanging rail, it was easier to install these new cabinets then I expected. This is a perfect smaller cabinet to hold onto glasses or smaller food items.
                by
                • Recommended
                The Benton cabinets are a stylish choice that fit perfectly for our 100 year old home as we were ...
                The Benton cabinets are a stylish choice that fit perfectly for our 100 year old home as we were renovating the kitchen. They were shipped to our home and arrived in perfect condition. They are easy to clean, and were also quite easy to install, just use the provided wood as a hanging rail, it was easier to install these new cabinets then I expected.
                by
                • Recommended
                1 found this review helpful
                The Benton cabinets are a stylish choice that fit perfectly for our 100 year old home as we were ...
                The Benton cabinets are a stylish choice that fit perfectly for our 100 year old home as we were renovating the kitchen. They were shipped to our home and arrived in perfect condition. They are easy to clean, and were also quite easy to install, just use the provided wood as a hanging rail, it was easier to install these new cabinets then I expected. This cabinet is perfect to hold lots of dishes or tons of food items, and feels really sturdy too.
                by
                • Recommended
                1 found this review helpful
                This Benton Assembled 27 x 12.5 x 30 inch Wall Cabinet in White was the perfect replacement for a...
                This Benton Assembled 27 x 12.5 x 30 inch Wall Cabinet in White was the perfect replacement for a previous metal over-the-toilet floor rack unit which was rusting and interfered with cleaning the floor. I was able to install it myself since it comes with a convenient French cleat that easily mounts to the wall first which makes hanging and securing the cabinet much easier. You will need basic DIY skills, wall stud finder, level, drill, bits, and butterfly bolts for where studs are not available. Decent instructions are included. The cabinet is good quality with two shelves easy to install. The doors are equally good quality and easy to remove prior to installation and easy to adjust after installation.
                by
                • Recommended
                Showing 1-30 of 503 reviews

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