Customer Reviews for Hampton Bay Southwind 52 in. Matte White Wi-Fi Enabled Smart Ceiling Fan with Remote Works with Google Assistant and Alexa

Very happy my room is noticeably cooler love that you can switch the blades and it has a remote the remotes are mounted fingers crossed it won’t get lost

Have been through customer service, wont sent a replacement receiver or remote. Have had to reset the remote several times previously. Was working fine, remote lights up but does not send a signal. No issues with wiring, was working fine and remote died. Would love to try and repair but doesnt seem like I got the right customer service person.

Turning the light off with the remote is intermittent, had the intermittent function confirmed by the professional installer. To fix the issue i will have to pay to have the fan taken down and a pay to have a replacement installed. I am not a happy customer.

Well it does work for the 1 ceiling fan I tried it on. Pros: Pretty easy to set up. Pairing the fan/remote with the device was simple. It recognized my fan & all its options correctly. It does work. Cons: Way too expensive for what it does. If you wanted to control all the fans in your house, you'd have to buy one of these for every room at $85-100 each. Then you have to power it with a USB charger. Then you have to place it somewhere in the room, and the thing is pretty big and only comes in black. So you'll have to consider where are you going to put this device? I'd say this is worth about half of what they're charging for it. Then it would be a good purchase.

Nice it's a kitchen ceiling fan

Best smart home add-on I’ve ever set up. It was so easy, and the product works so seamlessly with Alexa. I highly recommend !

Installed this fan in my daughters room. It was easy to install and works good so far. Fan is quiet and gives good circulation of air. I did add a longer down rod for better air circulation.

Easy Install; Easy Programming; Easy to Use.

Love them!! Quiet as can be. Pay twice the amount for hunter and it’s just as good if not better!

Did exactly what I wanted. Alexa voice commands turn on/off and set specific speed. 👏🏻

THe light flickers and it is believed there is a problem with the remote. If that is not the case I will have to return the light. I paid to have it installed , then will have to pay to have it uninstalled and then I will have to pay to have a new one installed. NOT WORTH IT.

This bond controller works about 20% of the time. I constantly have to reset it or troubleshoot it in some way, shape, or form. I never know what fixes it when has to be reset or why it stops working in the first place but I have to do it almost daily. I have become so frustrated with it never working I am basically giving up on it. Save yourself the frustration and find other means to make your fans/lights work with smart controls (ie smart fan purchase, wifi wall controller, etc)

Works, controls fans , can work with Google assistant

Overall, the fan works and is just okay. My previous Hampton Bay fan that lasted 20+ years was fantastic. This one in comparison is lacking. The one big difference is Hampton Bay has removed the button on the remote to reverse the direction the blades spin, which was on my previous Hampton Bay remote. Now you need a step stool or ladder to get to the toggle switch on the motor body to change the direction. That's nuts! It was not obvious on the box when purchased that this feature was missing. Really disappointing.

Good quality and easy installation instructions

Bought in December and installed same day of delivery. Bought to replace old fan, installation was straight forward and all in all took about an hour. This fan is super quiet and it produces a very good amount of airflow in my family room. Would definitely recommend for the price and with the included remote.

The ceilings were exactly what I ordered and came promptly.

Couldn't cover the whole house

Best all around fan for the money! Super, super quite compared to the expensive brands! Lots of air movement and will only buy this brand!

Great fan, all parts supplied instructions were easy.

It works pretty well, mostly. The only thing I wish it could do it detect when the actual remote has been used and change the tracked status automatically. That's not a big bother to me, but it would still be nice if it could do that.

Just what we were looking for! We bought four for the bedrooms in our new house. They look great’

We replaced a similar Hampton Bay fan that had been in use for 20 years. This fan is a couple of inches smaller, but looks just like the first one. It was easy for my husband to install. So happy that this fan was available and shipped to us.

We bought 2 of these fans. Easy to install. They look good. Give off a decent amount of light too. The remote works great and so much easier as we put these in the living room area with high ceilings.

The fan is amazing. No more dangling pull chains! Pull chains which can be ripped out of older fans by accident. That's why I needed a brand new fan. I'd give it 5 stars but Customer Service for this challenging DIY was not good.