Customer Reviews for Honeywell Home 1,500 - 3,000 sq. ft. Whole-House Flow-Through Bypass Air Humidifier

Internet #203479938

Model #HE240A

Store SKU #126729

  • Replenishes moisture throughout the home for more comfort
  • Less maintenance and cleaning than portable units
  • Protects wood floors and furnishings from drying and cracking

Customer Reviews

  • 35 Customer Reviews
  • 2.8 out of 5 stars overall
44% of customers recommended.
Overall Ratings
5star-icon(7)
4star-icon(8)
3star-icon(3)
2star-icon(3)
1star-icon(14)
Attribute Ratings
Quality
3.5
Value
3.1
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If Done Right
I recommend this unit as a diy only if you have experience or you have the time to research the correct install procedure. Do not use saddle valve instead purchase an actual water valve like i installed. Also use a starting collar on either return or supply as needed for your application. I bought a cheap humidity monitor and placed it on my return grill to get an accurate reading on where my humidistat is actually set to as it is difficult to get a constant cut in/out. If done right it works well.
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1
0
purchased to replace a very old Aprilaire 550 unit. footprint...
purchased to replace a very old Aprilaire 550 unit. footprint is a match and i didnt have to cut a massive hole in my furnace, which was nice. just follow the directions for wiring, took less than four hours and only the one trip to the depot. so 100 percent success.
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Do not buy this humidifier. In fact, I wouldn't even buy any Honeywell products. Their customer...
Do not buy this humidifier. In fact, I wouldn't even buy any Honeywell products. Their customer service is atrocious. I purchased one, discovered parts were missing, returned it to the store to find all the others were missing parts but took one home anyway. I then ran around town buying replacement parts. Only when I set to work did I find that the missing parts were hidden within the humidifier itself; wish they would have mentioned that. So I cut a slew of holes in my ductwork, install this second one only to have the solenoid not function after four hours of work. I had to remove the entire thing and exchange it for another one at the store. After installing the third one, the solenoid did work but it would not stay open to let the water through. Honeywell agreed to pay for an HVAC contractor to come take a look. When the contractor arrived he first told me it should not be attached to the supply duct, which is where the directions tell you to install it. He then said the pressure switch (which is supposed to detect moving air then activate the solenoid allowing water to move through) would never work in any scenario. He said the bypass system is poorly designed and in fact, the whole system is poorly designed. Great. He ended up having to rewire the pressure switch to bypass it and wire the humidifier to the furnace. The more I studied the humidifier while the guy was there, the more I realized how poorly designed it is, how it would never work properly and do the job it's intended to do. But does it work? Does it provide humidity? Nope, not really. In fact, it has made no difference at all. Not satisfied, I contacted Honeywell again who gave me the run around for two more weeks before I finally spoke to someone who essentially blamed me for being smart enough to install one but too dumb to find all the information I needed. He said this humidifier is only expected to create 20-28% humidity at best. Why bother? That's what my house is at anyway. I asked him where that information was as I would have liked to have known that beforehand; he stated we don't like to flood customers with too much information or they won't buy the product and take the risk. He blamed me, blamed the store employees, the weather, my furnace might not be the right type, every other variable in the book except his own product. Easy excuse for them -- it's everything else but our product. In the end, the only way to resolve this is either keep the thing, let it drain out and waste a ton of water and do nothing or return it and turn my ductwork into the Bride of Frankenstein by patching a million holes with bits of sheet metal. Did he offer anything? Nope, just a lame apology.
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Response from Honeywell SupportJanuary 25, 2017
Hi Becky, We appreciate you sharing your experience with the Honeywell Flow-Through Bypass Humidifier. We’ve been speaking with you via Twitter and we believe we’ve resolved this for you. Feel free to reach out to us again if you need any further assistance. Thank you! Honeywell
Bowie,MD
Great humidifier, good value - preparation & patience are key
Quality :
5
Value :
5
So far I'm really pleased with the very noticeable over-night increase in humidity ~20% --> ~40%+. I decided to go with this model based on size,price, & features. Install overall took me about 6 hours. Most of that time was watching videos, reviewing instructions & planning! Remember (Measure x 3) = (Cut 1). Get familiar with tin snips! Wiring was easier since I could tap 24V side of furnace control board (R + C) - didn't need to run another 120V line nor use the included trans. Adjust water valve down to minimize excess. I added a 5-year ice-maker type filter on to mitigate sediment build-up. Seal her up good & get ready to breathe easy!!
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25
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The instructions are below standard and not easy to follow....
The instructions are below standard and not easy to follow. The unit works great once installed but the instructions need improvement.
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Response from Resideo TeamNovember 16, 2020
Thank you for taking the time to rate the Honeywell Home 1,500 - 3,000 sq. ft. Whole-House Flow-Through Bypass Air Humidifier, we have shared your comments with the appropriate team for future improvements. resideo
Just bought it but won’t be able to properly rate...
Just bought it but won’t be able to properly rate till winter
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The solenoid failed in about a month. Same with previous...
The solenoid failed in about a month. Same with previous model that lasted about a year. Can’t find a replacement valve for it and Honeywell did not respond after my email to them. Giving up on this brand.
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Response from Honeywell SupportApril 17, 2020
Hi HandyAndy, we truly apologize for the inconvenience. We created case 02495843 for you and will be happy to provide you the model number of a solenoid replacement; you can contact us at 1-800-468-1502. We hope that you have an excellent weekend. Honeywell
Installed this unit to a customer of mine. Installation was fine - just over 3 hours - No problem...
Quality :
1
Value :
1
Installed this unit to a customer of mine. Installation was fine - just over 3 hours - No problems - Until I turned it on- it operated correctly, but started leaking onto the floor from the humidifier valve. When I talked to the representative for Honeywell and explained my circumstance he immediately asked if it was coming from that valve ( I was shocked by the question, but answered YES). His response was that they were aware of the problem and that I should try to use teflon tape to try to fix it or take it back for a replacement - What - replace a unit that they already know is defective! Who's paying for that - guess what - It's me. Bottom Line - They know they are selling a defective unit by their own admission and Home Depot now knows as I have started a complaint! Just read some of the reviews and you'll never buy this JUNK. I will not stop until this unit is removed from Home Depot shelves!!!!!
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Response from Honeywell SupportApril 15, 2019
Hi there! Thank you for taking the time to share your feedback; we take customer experiences very seriously, and your feedback is of great value to us. We’ve shared your comments with our Engineering and Marketing teams. We are committed to continually improving, and this would not be possible without your voice. - Jerry Honeywell
Bought this three years ago and already had to pay a plumber $85 to replace the solenoid valve. T...
Quality :
2
Value :
2
Bought this three years ago and already had to pay a plumber $85 to replace the solenoid valve. The valve became stuck permanently ON, which means water is running into the drain 24/7..... This is apparently a common problem.
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Response from Honeywell SupportDecember 10, 2018
Hi Chuck, thank you for your feedback regarding our humidifier. If this behavior continues we want to ensure proper wiring and voltage when controlling the humidifier. If you ever need assistance with this please give us a call at 1-800-468-1502. Honeywell
Easy to replace a previous honeywell with this one. ...
Easy to replace a previous honeywell with this one. It makes a strange noise when opening/shutting the solenoid. My unit has a guest bedroom nearby- so that will be less than ideal.It was nice how all pieces needed to install this were included (such as venting, a small roll of duct tape)
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