Customer Reviews for InSinkErator Kitchen Sink Flange in Stainless Steel for InSinkErator Garbage Disposal

Hi Johnnyd730, thanks for taking the time to share your feedback with us. Several reasons affect the finish of the flange. Constant exposure without thorough water rinse to high acid foods, vinegar, and abrasive cleaners may affect the surface. Also, powder-coated finishes tend to be more delicate and may scratch or peel over time. We recommend using a damp cloth for cleaning purposes. Should you need further help, you can reach us through https://support.insinkerator.com/app/ask.

Hi KK092031, we’re sorry that you’ve had this experienced with your sink flange. We’ve been making this product for many years, and we can honestly say that the failure rate on this accessory is very small and well below industry standards. If there were a potential problem, we have an aggressive quality program and routinely get parts back from the field for inspection. Like many other coated products, the finish may also wear over time. Our customers' satisfaction means everything to us. We value your feedback, and this will be shared with our product marketing team. If you need further assistance, please let us know by reaching us here: https://support.insinkerator.com/app/ask.

Hi PaulC, we're sorry to hear that the finish of the flange chipped. Powder coated finishes tend to be more delicate and may scratch or peel over time. This should be cleaned with a damp cloth. If you need further assistance, please reach us at https://support.insinkerator.com/app/ask.

Hi Ken1971, I'm sorry to hear about the issue you experienced. The Matte Black sink flange has a baked, powder coating on the stainless steel flange. Powder coated finishes tend to be more delicate and may scratch or peel over time if exposed to chemical or abrasive cleaners as well as any sharp item that might scratch, nick, or gouge the finish. We recommend using a damp cloth for cleaning purposes. Be assured that we have stringent quality control methods in place to ensure you receive a high quality, long-lasting product. Your feedback is important to us and will be shared with our Engineering and Quality Control team.

Hi, we regret the hassle that you’ve had to replace your sink flange. We want to understand what happened just as much as you do. Please know that powder-coated finishes tend to be more delicate that’s why it should only be cleaned with a damp cloth. I hope the new one exceeds your expectation. Should you encounter any issues in the future, you may reach us here - https://support.insinkerator.com/app/ask.

Hi Trish, I’m very sorry for the inconvenience this has caused and truly understand your frustration. There are several reasons that may affect the finish of the flange. Prolonged exposure to chemical or abrasive cleaners can affect the surface, as well as any sharp item that might scratch the finish. Like many other coated products, the finish may also wear over time. We recommend cleaning it with a damp cloth. The colored sink flange is an accessory and not part of the original disposer. As an accessory, it does not have a warranty. Should you still need further assistance, you may reach us at insinkeratorfeedback@emerson.com.

Hi TayKen, we regret the frustration that you experienced with your sink flange. There are number of reasons that may affect the finish of the flange. Powder coated finishes tend to be more delicate and may scratch or peel over time. It should be cleaned with a damp cloth as prolonged exposure to harsh chemicals can affect the surface as well. Your feedback is important to us and we appreciate your taking time to reach out. Should there be any concern, you may reach us at insinkeratorfeedback@emerson.com.

Hi AdamD, thanks for sharing your comments. The Matte Black sink flange has a baked, powder coating on the stainless steel flange. If exposed to chemical or abrasive cleaners, it can affect the surface and peel overtime. We recommend using a damp cloth for cleaning purposes. I’m sorry you have had this experience. Be assured that we have stringent quality control methods in place to ensure you receive a high quality, long-lasting product. If we find a flaw, we fix it and stand behind it.

Hi abb07, thanks for sharing your comments. The Oil Rubbed Bronze sink flange has a baked, powder coating on the stainless-steel flange. Powder coated finishes tend to be more delicate and may scratch or peel over time if exposed to chemical or abrasive cleaners as well as any sharp item that might scratch, nick or gouge the finish. We recommend using a damp cloth for cleaning purposes. Be assured that we have stringent quality control methods in place to ensure you receive a high quality, long-lasting product. Your feedback is important to us and will be shared with our Engineering and Quality Control team.

Hi Debra, I'm sorry to hear that you're having an issue with your sink flange. The Matte Black sink flange has a baked, powder coating on the stainless-steel flange. Powder coated finishes tend to be more delicate and may scratch or peel over time. We recommend cleaning it with a damp cloth. Should you still need assistance, feel free to email us at insinkeratorfeedback@emerson.com and we’d be happy to help.

Hi Liz, I’m sorry that you’ve had this experience. We are always working hard to improve our products and your feedback is very valuable to us. The Matte Black sink flange has a baked, powder coating on the stainless-steel flange. Powder coated finishes tend to be more delicate and may scratch or peel over time. It should be cleaned with a damp cloth as prolonged exposure to harsh chemicals can affect the surface as well. Should you need more help, please contact us at insinkeratorfeedback@emerson.com.

Hi Anja, I'm sorry to hear about this! We’d like to learn more about your experience and see how we may be able to help. Please email me at insinkeratorfeedback@emerson.com so we can be in touch.

Hi Meghan, I'm sorry to hear about this. The Matte Black sink flange has a baked, powder coating on the stainless steel flange. Exposure to chemical or abrasive cleaners can affect the surface as well as any sharp item that might scratch, nick or gouge the finish. We recommend the use of mild soapy dishwater for cleaning purposes. We're always working hard to improve our products and your feedback is very valuable to us.

Hi GG, I'm sorry to hear about this! It's possible that your flange was scratched/nicked/gouged by a sharp object or was affected by chemical or abrasive cleaners. We have strict quality control measures in place for all of our products to ensure you receive a high quality, long-lasting product. We’d like to learn more about your experience and see how we may be able to help. Please email us at insinkeratorfeedback@emerson.com with your complete contact information so we can be in touch.

Hi, this is Jerica from InSinkErator® Customer Service. I do apologize for the inconvenience that you encountered with the sink flange of your disposer. Our customer’s experience and satisfaction with our products are very important to InSinkErator. As per our record, one of my colleagues was able to assist you regarding this concern. Should you still need further assistance, please do not hesitate to contact us through insinkeratorfeedback@emerson.com or call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.

Hi, this is Jerica from InSinkErator® Customer Service. I do apologize for the inconvenience that you encountered with the sink flange of your disposer. Our customer’s experience and satisfaction with our products are very important to InSinkErator and I would like the opportunity to assist you with this. Kindly send an email to insinkeratorfeedback@emerson.com with your complete contact information and serial number of your disposer. I will get in touch with you immediately. Thank you.