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Customer Reviews for KOHLER Capilano 2-Handle Bridge Farmhouse Pull-Down Kitchen Faucet with Soap Dispenser and Sweep Spray in Vibrant Stainless

Internet #309343593

Model #K-R21070-SD-VS

Store SKU #1004299740

  • 1-, 2-, 3- and 4-hole install farmhouse faucet
  • Dual function pull down sprayhead with Sweep Spray
  • DockNetik docking system securely locks the sprayhead into place

Customer Reviews

  • 4.2
    out of 351 reviews
  • 64% recommend this product
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Showing 1-30 of 351 reviews
It's exactly what I was looking for. Love the soap...
It's exactly what I was looking for. Love the soap dispenser.
by
  • Verified Purchase
We got this faucet set to replace our Delta set...
We got this faucet set to replace our Delta set that was leaking. I absolutely love this Kohler faucet and my husband found it relatively easy to install. It looks great, doesn't splash back (maybe because our sink is deep) and love the 2 handles to adjust the temp and flow so easily. Please not that the bottom of the hot and cold part doesn't go through the sink - the water supply is inside the middle part, but having the bottom was perfect because it covered all the holes that were in our sink! I definitely recommend getting this faucet!!
by
  • Verified Purchase
Handle coming loose after 1 month of use
This faucet is way too expensive to be falling apart right out of the box. The handle to turn the water on and off is already coming off after a month of use. And their customer service line is not available. Complete garbage.
by
Response from Kohler Product ExpertMar 2, 2022
Hello Brandon, my name is Meli with Kohler Co. I am sorry to read the handle on your Capilano faucet is loose. We would like to assist with your warranty, please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
    Looks great easy install. Keep bucket ready to flush line...
    Looks great easy install. Keep bucket ready to flush line BEFORE attach spray hose. No overspray issues
    by
    • Verified Purchase
    Don’t buy this product
    Yup. We have the same problem all other reviewers have the faucet head splashes all over the place. What a nightmare!
    by
    Response from Cusotmer Service Feb 12, 2022
    Hello, my name is Jessica with Kohler Customer Service. I am sorry to hear of the irregular flow you are experiencing. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. We recommend soaking the sprayface in a 50/50 solution of warm water and straight white vinegar; this will remove any debris or mineral build-up that is causing the irregular flow. If the issue continues once the part has been soaked, a replacement sprayhead can be provided. Please contact our Customer Service team at 1-800-456-4537. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
      by
      • Verified Purchase
      Don't give up on it!
      We loved this faucet because of it's unique design and larger than normal footprint to fit the proportion of our new larger island and sink area. The finish is beautiful and the spray fan pattern is great for controlling the sprayed item or area. The one negative feature, which is also mentioned in other reviews, was the splattering mess the normal flow setting created. It was like using a garden hose in your kitchen sink. After calling the Moen customer support department, a free replacement nozzle was quickly sent (took about 10 days). The new nozzle was easily installed and worked perfectly! Installation was quick and simple.If you happen to get this faucet with a splattering nozzle, don't give up. Just call Moen - they're great to work with.
      by
        • Recommended
        Wonderful faucet
        I have a 16yr old white cast iron Kohler rimmed sink and wanted to update my look. What a difference from my old faucet which had a low arm. I love the high arc as it provides so much more working room in the sink and it makes my sink look larger-like a farmhouse sink. I had a plumber install so no issues with splashing, etc. Rub your finger to dislodge any gunk on the sprayer screen as the directions state and you get a nice clean stream of water. Price was great for this faucet.
        by
          • Recommended
          This has been a nice upgrade to my previous faucet...
          This has been a nice upgrade to my previous faucet that died prematurely. We specifically purchase this one because of the separate hot and cold controls. The previous single handle faucet could not hold up to the use it was receiving in this household. The single handles are very smooth and work very nice. The fan spray pattern seems more effective than the typical round pattern. The high arc on the faucet hangs further over the sink so there is much less splashing with this faucet than the one it replaces. Pretty satisfied with the purchase so far. One thing that was a surprise, if your sink has three holes the facet only attaches to the middle one but does cover all 3
          by
            1 found this review helpful
            Great just what looking for....
            Great just what looking for.
            by
              Faulty spray head. Very large overall size.
              Like several other customers, my spray head was faulty. I called the number in the manual and recieved one in the mail a few weeks later. Switch out was easy. A bothersome hassle. The package must have been stored in a damp environment, because it smelled very moldy. The woven material on the pull-out spray hose still smells bad. Get your tape measure out - this is a large faucet. It practically overwhelms my sink. I would not have bought it if I had seen in on display
              by
              Response from Kohler Product ExpertJan 26, 2022
              HD customer, my name is Jessica with Kohler Customer Service. I am sorry to hear you are not satisfied with your Capilano faucet. We put a lot of thought into our products so it is unfortunate whenever we do not meet a customer's expectations. We would like to hear more about your experience with the replacement sprayhead. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
              • Verified Purchase
              5 stars
              Looks great, works great and is a very solid faucet
              by
              • Verified Purchase
              • Recommended
              by
                -Nope, not pleased at all. Purchased for my older non-solid-surface...
                -Nope, not pleased at all. Purchased for my older non-solid-surface 4-hole setup, and the poor design of the Kohler puts all the weight and holding responsibility on the center hole. Nothing to keep the faucet from rotating or to distribute the weight and hold between the three faucet holes. Very poorly designed. Will be returning.
                by
                  Spray head is defective. The water sprays out of the...
                  Spray head is defective. The water sprays out of the little holes in every direction so that you get very wet every time you turn the water on. Seems like a $200 faucet set would be designed better. So, now we are stuck with this thing because we sure can't afford a replacement!!!!!
                  by
                  Response from Kohler Product ExpertJan 10, 2022
                  Hello, my name is Sarah with Kohler Co. I am sorry to hear your Capilano kitchen faucet sprayhead is spraying in many directions during use. We suggest rubbing the MasterClean rubber nozzles on the sprayface while the water is on. This will help to dislodge any blockages causing an erratic flow. Please email us at KohlerCustServ@kohler.com for additional assistance. Thank you. -Sarah S. Kohler Customer Service
                    Wonderful performance, and looks perfect in my large farmhouse sink...
                    Wonderful performance, and looks perfect in my large farmhouse sink I hope it lasts a long time
                    by
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
                      by
                        iT LOOKS GREAT AND IT DOESN'T DRIP i LOVE THE...
                        iT LOOKS GREAT AND IT DOESN'T DRIP i LOVE THE SPRAYER ON THE SIDE.
                        by
                          LOVE!!
                          Love this faucet!! The sprayer is so precise! The water stays in the sink and not all over the countertop.
                          by
                          • Verified Purchase
                          • Recommended
                          Pretty faucet. The sprayer not only washed my dishes...
                          Pretty faucet. The sprayer not only washed my dishes but gave me a shower. Contacted Kohler. They will replace the part but not able to get parts in. They thought February. I finally took a soft scrubber and went ver the openings multiple times over several days. This worked. There are o rubber seals on the legs, only on the center. I have holdes these were covering. Required the plumber coming back out and sealing these areas.
                          by
                            1 found this review helpful
                            This really make the whole kitchen look rich and new....
                            This really make the whole kitchen look rich and new.
                            by
                              Best looking but worst functioning faucet
                              I installed this faucet a week ago and have experienced the same problem as reported by other users - the water comes out in a spray instead of a stream and I’m constantly wiping down my counter tops and window sill. I wish I had read these reviews before purchasing. It’s very frustrating. I’m considering putting my 20 year old, off brand faucet back on. It was ugly but at least it was functional.
                              by
                              Response from csNov 22, 2021
                              Hello SB29, this is Laura with Kohler Co. I am sorry your Capilano faucet is not working properly. Please email KohlerCustServ@Kohler.com so we may send you a new sprayhead to take care of this issue. We look forward to hearing from you. Sincerely, M. Laura K., Kohler Customer Service
                                by
                                  by
                                    1 found this review helpful
                                    Its a mistake . We buy the wrong one....
                                    Its a mistake . We buy the wrong one.
                                    by
                                      Made in china!
                                      Made in china! Didnt want made in China! Thats why i went with Kohler. I guess Kohler is now made in China. Had i known i would not have bought this unit. If i wanted crap from China, I'd live in China! Will not buy Kohler in the future.
                                      by
                                      • Verified Purchase
                                      1 found this review helpful
                                      Rating provided by a verified purchaser...
                                      Rating provided by a verified purchaser
                                      by
                                        Poor Quality Control
                                        I have to make another trip to HD tonight to replace the second Capilano faucet in as many days. Both times the valves have been defective to varying degrees. The water flow ranged from 25% to barely above a trickle. Valves and supply lines welded.
                                        by
                                        Response from Kohler Product ExpertNov 2, 2021
                                        Hi MAnthony, this is Sarah with Kohler Co. I am sorry to hear your Capilano kitchen faucets have had a low flow of water. This is nothing you should expect during normal use. We suggest checking both supply lines to be sure internally they are not blocked and externally, they are not kinked. Please email us at KohlerCustServ@kohler.com for additional assistance. We are here to help. -Sarah S. Kohler Customer Service
                                          1 found this review helpful
                                          by
                                            1 found this review helpful
                                            It looks and works great!...
                                            It looks and works great!
                                            by
                                              Showing 1-30 of 351 reviews

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                                              4

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                                              Features

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                                              Pull Out Spray Wand

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                                              Deck Mount

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                                              Included Components

                                              Soap Dispenser, Supply Lines

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