Disappointed with the quality of this faucet. Looks pretty...
Disappointed with the quality of this faucet. Looks pretty but not made very sturdy.
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Verified Purchase
Aug 11, 2022
My friend installed it so no problems but there must...
My friend installed it so no problems but there must have been something come through the water filter first time we turned it on and then it stopped flowing. We took the filter off and I cleaned it with a Q-Tip and “Voila,” problem solved. It works beautifully.
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Verified Purchase
Aug 6, 2022
Have been able to get the touch less feature to...
Have been able to get the touch less feature to work.
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Verified Purchase
Aug 4, 2022
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Verified Purchase
Jul 29, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Kohler Product ExpertAug 1, 2022
Hi HomeDepotCustomer, this is Sarah with Kohler Co. I'm sorry to read you aren't completely satisfied with your Setra kitchen faucet. We would like to connect with you to learn more about your experience and find a way to help! Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. Your delight is our top priority. –Sarah S. Kohler Customer Service
Verified Purchase
Jul 13, 2022
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Verified Purchase
Jul 12, 2022
Easy install and very pleased with every aspect of how...
Easy install and very pleased with every aspect of how it works (touchless function is great, good water pressure, and hose works well).
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Verified Purchase
Jun 22, 2022
Excited but let down
So excited to get this faucet, but once installed, the sensor portion doesn't work straight out of the box .. no matter what we have done .. will have to pay to have it taken back off and another one put but back on .. very frustrating .. I did send Kohler an email like it said on other reviews .. waiting to hear back from them .. so wanted to give it five stars but since the sensor doesn't work and that is what brings the cost up $100 then I can't.
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Response from Kohler Product ExpertJun 22, 2022
JTexas, my name is Jessica with Kohler Customer Service. I am sorry to hear your Setra faucet is not functioning as it should. This is nothing you should expect when you choose Kohler. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Recommended
Jun 8, 2022
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Verified Purchase
May 19, 2022
A problem with the pull down sprayer, doesn’t come out...
A problem with the pull down sprayer, doesn’t come out easy or go back in easy.
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Verified Purchase
May 14, 2022
Sick of this thing
Really not a fan of this touchless faucet when it needs batteries it just stops working. It should beep or something way bedore to warn you before darn battery runs out. It always atops worjing when i got a sink full of dishes
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Response from Kohler Product ExpertMay 17, 2022
yvonne, my name is Jessica with Kohler Customer Service. I am sorry to hear your Setra faucet is not functioning as it should. This is nothing you should expect when you choose Kohler. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Recommended
May 7, 2022
This was my first time installing a kitchen faucet. ...
This was my first time installing a kitchen faucet. I watched a Kohler YouTube video and followed the instructions. It was really pretty straightforward and easy. No leaks. The spray is good. The sprayer head snaps back into place easily and solid. I love the brushed gold finish. I was not able to use the soap dispenser as it would require drilling a hole in granite counter top. It was a pricey option so I am hoping it holds up.
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Verified Purchase
Apr 28, 2022
Very nice faucet, we really glad we got it....
Very nice faucet, we really glad we got it.
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Verified Purchase
Apr 27, 2022
Very happy with the faucet. The soap dispenser is very...
Very happy with the faucet. The soap dispenser is very cheap plastic for the amount of money spent on the faucet overall.
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Verified Purchase
Apr 25, 2022
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Verified Purchase
Apr 19, 2022
Absolutely love the Koehler Serra brass faucet. It completed...
Absolutely love the Koehler Serra brass faucet. It completed and matched the design of my kitchen sink area and also is super functional. I love the pull out sprayer, making it easy to fill up a bucket or simply washing the sink clean. The easy maneuvering handle makes turning on the faucet easy when I have my hands full.
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Verified Purchase
Apr 19, 2022
The hand free turning on the water is very frustrating....
The hand free turning on the water is very frustrating. Sometimes it works and times it doesn’t work. I unfortunately I will be returning it.
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Response from Kohler Product ExpertApr 27, 2022
Hi HomeDepotCustomer, this is Sarah with Kohler Co. I am very sorry to hear your Setra kitchen faucet is not operating consistently. We would love to connect with you directly to provide warranty assistance. Please email our team at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Verified Purchase
Apr 12, 2022
Nice faucet upgrade
I just purchased and installed this Kohler faucet after my 10 year old kitchen faucet died. I got the Polished Chrome and love it! It's very clean and sleek looking. The quality is good and it's very easy to keep clean. I love the sweep spray and soap dispenser features too. I previously had a two handled faucet and would never go back after using this one. Definitely recommend!
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Recommended
Apr 1, 2022
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Verified Purchase
Mar 26, 2022
Under Warranty - How Do I Get a New Valve Box?
We installed this faucet almost 4 yrs ago. It has worked fine until yesterday.
I came into the kitchen with water flooding the floor everywhere.
Turns out that the top hose connection have unscrewed itself free and was a mini version of Old Faithful
While a surprise, that is easily solved.
However, what a mess that would have been if we hadn't been home when it happened.
In addition, the spray hose connection on the bottom of the valve box now leaks.
Now, I am getting the run around form Kohler and Home Depot.
Each says that the other has to replace the items.
Come on folks, step up.
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Response from Kohler Product ExpertMar 29, 2022
Hi, this is Lisa with Kohler Co. I am sorry to hear of your experience with your kitchen faucet. I am happy to share that your faucet carries a Lifetime Limited Warranty. We would like to connect with you direct to assist with your warranty. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
Mar 8, 2022
This unit was poor design....
This unit was poor design.
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Response from Kohler Product ExpertMar 9, 2022
Hi John, this is Sarah with Kohler Co. I am very sorry to hear you are not happy with the design of your Setra Touchless kitchen faucet. We put a lot of thought into our products so this is disappointing to hear. We would love to connect with you directly to learn more. Please email us (KohlerCustServ@kohler.com) at your earliest convenience. Sincerely, Sarah S. Kohler Customer Service
Verified Purchase
Mar 2, 2022
Fantastic Kitchen Faucet! The only recommendation I would make would...
Fantastic Kitchen Faucet! The only recommendation I would make would be for the hose to be longer, but this shouldn't detract from how great it is!
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Verified Purchase
Feb 15, 2022
Very easy install, and like having the option for battery...
Very easy install, and like having the option for battery or a/c power options. You also have the ability to go from sensor operation to manual.
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Verified Purchase
Feb 1, 2022
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Jan 26, 2022
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Jan 19, 2022
Voice doesn't work at all!
I purchased this faucet two times because the first one I installed and it would never connect with my iPhone so I returned it and purchased another. Installed the second one, and same issue. I do not know if its an iOS thing but I tried multiple iOS devices. I called Kohler and they did not know what to tell me. They asked me to wait for the next update. Great! Waste of Money.
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Response from Kohler Product ExpertJan 20, 2022
Hi Brandon, this is Lisa with Kohler Co. I am sorry to read of your experience with your new product. This is not something you should expect from your Kohler faucet. We would like to connect with you direct. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help! Sincerely, Lisa A., Kohler Customer Service
Jan 18, 2022
Don't buy it - annoying and limited functionality
There are a lot of things I love about this faucet, but it has one huge flaw that it causing me to uninstall and return it. The issue is that it works with EITHER the motion sensor or the handle. If you turn it off with the handle, and back on with the handle, a super short burst of water will come out and then it turns itself off and you have to wave your hand under it to turn it on.
The touchless feature is awesome if you're cooking and using the sink constantly, but otherwise I want to use the handle so I can also adjust the temperature at the same time as I turn it on. Otherwise I'm having to wave to turn it on AND use a hand to adjust temperature (do I want it hot for washing hands? cold for filling up a dog water bowl?) which means extra steps. It sounds like a small thing, but it's shockingly annoying. It also means that anyone who comes over to your house isn't going to understand how to use your sink without a tutorial. I had family here over the holidays and everyone would try to turn on the sink with the handle and get confused/frustrated when the water came out in a millisecond long burst and then turned itself off.
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Response from Kohler Product ExpertJan 20, 2022
Annie, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the Setra faucet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to hear more about your experience with this product. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.