Name: Grill Topper
Brand: KitchenAid
SKU: 1001537937

Jul 17, 2018

When I bought the grill topper I thought I was...

When I bought the grill topper I thought I was buying one that had holes thru out, not just on half of it. I could not see the other half due to the packaging. This was not what I thought I was getting....it maybe suitable to others, but for me it is not. I am planning on returning it tomorrow.

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Hello fishdoc my name is Jessica with Nexgrill. I'm sorry to hear you weren't aware of the grill topper having holes on one side. We greatly appreciate your review , hope you have a good day.

Verified Purchase

Jul 17, 2018

Food sticks to the item and is very difficult to...

Food sticks to the item and is very difficult to clean afterwards. I was hoping for a better product

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Hello Bobby my name is Jessica on behalf of Nexgrill. I'm sorry to hear your food was sticking. We do recommend seasoning the topper with a light oil to prevent sticking and easy clean up. We greatly appreciate you review and always looking to improve our products. Have a good day.

Verified Purchase

Jul 17, 2018

I returned it 5 minutes after I bought it because...

I returned it 5 minutes after I bought it because the wrapper advertisement covered up the side that had holes . I wanted solid bottom.

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Hi HomeDepotCustomer my name is Jessica with Nexgrill. Sorry to hear you weren't aware the topper had a side with holes. We thank you for your review and hope you have a good day.

Verified Purchase

Jul 8, 2018

Bent with heat...

Bent with heat

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Hello Horrible my name is Jessica with Nexgrill. I'm sorry that your grill topper didn’t meet your expectations. Our grill toppers are made for vegetables and foods that would normally fall through the grates. We appreciate your honest review and always look forward to improving our products. Have a good day.

Verified Purchase

1 found this review helpful

Jun 21, 2018

Grill warped during preheat of Bar-b-que, first time out. Not heavy enough for steaks. Maybe ok...

Grill warped during preheat of Bar-b-que, first time out. Not heavy enough for steaks. Maybe ok for hot dogs and veggies. Did not meet my need.

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Hello ERM141 my name is Jessica with Nexgrill. I'm sorry the grill topper didn’t meet your expectations. Our grill topper is typically used for grilling vegetables and food that tend to fall through the grates. Thank You for leaving your feed back. Hope you have a Great day.

Verified Purchase

1 found this review helpful

Jun 19, 2018

Put it to the test, did not warp with relative...

Put it to the test, did not warp with relative high heat; handles appear well attached, not riveted but good weld.

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Verified Purchase

Jun 12, 2018

It is difficult to clean....

It is difficult to clean.

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Verified Purchase

Jun 5, 2018

I put the the grill topper on grill the grill to cook fish and the heat warped the coking su...

I put the the grill topper on grill the grill to cook fish and the heat warped the coking surface . Not good

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Hello matt50 my name is Jessica on behalf of Nexgrill. I'm so sorry to hear the grill topper warped on the cooking surface during the first use. I would like to speak with you to see about replacing the part. Please contact me at Jessica_Simon@grillservices.com Hope to hear from you soon.

Verified Purchase

1 found this review helpful

May 15, 2018

Put this on the grill and it warped under heat. As soon as it cooled it went back to normal.

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Hi Reagles this is Jessica on behalf of Nexgrill. I'm sorry to hear the grill topper warps than goes back. This grill topper does hold a one year warranty from the date of purchase. If there is any issues with it you would like to bring to my attention please contact me directly. I can be contacted at Jessica_Simon@grillservices.com Hope to hear from you shortly. Nexgrill

Verified Purchase

May 15, 2018

Got black and ugly first time I used it. Returned it following day.

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Hello Ruben my name is Jessica with Nexgrill. I'm sorry to hear the grill topper turned black after the first use and you had to return it. I understand you frustration and glad home depot was able to assist you with returning it. Thank you for your feedback on our grill topper. Have a great day.

Verified Purchase

May 15, 2018

I expected better craftmanship from a Kitchen Aid product. The handles broke off from just grabb...

I expected better craftmanship from a Kitchen Aid product. The handles broke off from just grabbing it off the counter. The welds are skimpy for the handles. Returned product as I only had it a day and had not put it away yet.

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Hi Danielle this is Jessica with Nexgrill. I'm truly sorry to hear our grill topper broke and you had to return the product. We really appreciate your honest review and always looking to improve our accessory line. Have a great day.

Verified Purchase

May 15, 2018

Easy to use and fits in the dishwasher

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Verified Purchase

Recommended

Jan 10, 2018

5 Star Review

Rating provided by a verified purchaser

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Verified Purchase

Jan 9, 2018

Taking it out of the box, the welded handle fell...

Taking it out of the box, the welded handle fell off. I took it back for a refund.

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Hello DavidW, Sarina here with Nexgrill Industries. I apologize to hear about the welding of the handle coming loose from the tray. We do provide a manufacture warranty in the event you kept the product or exchanged it for a new one. I hope that we were able to accommodate you hassle free. Should you feel the need to report important feedback, please contact me directly by email at Sarina_Chavira@grillservices.com -Happy Grilling! Nexgrill

Verified Purchase

Jan 3, 2018

Worked very well on the grill, did not bend significantly

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Verified Purchase

Recommended

Dec 5, 2017

worked well with no issues and clean up was easy....

worked well with no issues and clean up was easy.

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Verified Purchase

Nov 28, 2017

Convenient and well sized to cook on State Park grills in picnic areas that are usually in bad sh...

Convenient and well sized to cook on State Park grills in picnic areas that are usually in bad shape. Fits those grills perfectly!

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Verified Purchase

Recommended

Sep 6, 2017

5 Star Review

Rating provided by a verified purchaser

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Verified Purchase

Sep 5, 2017

THE ONLY PROBLEM IS THAT IT IS HARD TO CLEAN,...

THE ONLY PROBLEM IS THAT IT IS HARD TO CLEAN, EVEN WHEN YOU SPIT IT WITH PAM.

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Verified Purchase

Jul 18, 2017

when I place it on the grill it twists up and lifts on one side.

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Hello Lato, Robert from Nexgrill here. I am so sorry the topper seems to warp based on your description. I would like to speak to you directly to see if you can get me a little more details. Please contact me directly at 800-913-8999 ext. 1169 or email me at Roberto_Ulloa@grillservices.com. Happy Grilling!!!-Nexgrill

Verified Purchase

Jul 18, 2017

Works as expected and allows me to grill a...

Works as expected and allows me to grill a fair amount of veggies

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Verified Purchase

Jul 12, 2017

Grill Topper

The grill topper works great. Quality workmanship.

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Recommended

Jun 20, 2017

Grill topper

Works great, easy to use, cooks to your needs, easy to clean after cooking

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Recommended

Jun 9, 2017

Did not live up to its advertisement of being non-stick...warped easily as well.

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Hello Silververfox, Robert from Nexgrill here. I am sorry the topper warped and the food stuck to it. We are always looking to improve our products and customer feedback is key. I want to speak to you directly to see how it happened and what you have cooked that stuck. Please contact me directly at 800-913-8999 ext. 1169 or email me at Roberto_Ulloa@grillservices.com. Happy Grilling!!!-Nexgrill

Jun 6, 2017

its very good cuality

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Recommended

Jun 1, 2017

I do recommend the product but also recommend getting a "good" cleaner for after grilling. The gr...

I do recommend the product but also recommend getting a "good" cleaner for after grilling. The grime that builds up is a real pain to clean off of the topper.

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Verified Purchase

Recommended

May 23, 2017

It was made of good material, though I bought three so that they could be TIG welded together for...

It was made of good material, though I bought three so that they could be TIG welded together for a camp fire cook top.

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Verified Purchase

Recommended

May 18, 2017

I have the KitchenAid grill topper that preceded this model. The coating on it is literally melt...

I have the KitchenAid grill topper that preceded this model. The coating on it is literally melting off of it and into my food. When I call KitchenAid they don't even know that they make grill toppers, let alone want to do anything about it to support it.

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Hello Mr.BBQ, Robert from Nexgrill here. I am sorry you have a bad experience with a previous model which caused you to score this one down without even trying it. We were not manufacturer of the topper you had previously but I can reassure you that this one is of great quality. I want to speak to you directly to get more insight into your previous topper. Please contact me directly at 800-913-8999 ext. 1169 or email me at Roberto_Ulloa@grillservices.com. Happy Grilling!!!-Nexgrill

3 found this review helpful

May 16, 2017

Not bad, some issues

This product performs well at low temperature. The higher the temp the topper will warp and send your food flying.

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Hello Will, Robert from Nexgrill here. I am so sorry the topper warped. I would like to speak to you directly to see if this issue continued. Please contact me directly at 800-913-8999 ext. 1169 or email me at Roberto_Ulloa@grillservices.com. Happy Grilling!!!-Nexgrill