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Customer Reviews for Krosswood Doors 42 in. x 96 in. Craftsman 2-Panel 6-Lite Clear Low-E Knotty Alder Unfinished Wood Front Door Slab

Internet #308301791

Model #KA.550.36.80.134

Store SKU #1004030333

  • Modern wood front door, supports most keyless smart lock devices
  • Craftsman style door features 6 Low-E clear glass window panes
  • Overhang required for all wood doors, see warranty for details

Customer Reviews

  • 4
    out of 348 reviews
  • 60% recommend this product
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Showing 1-30 of 348 reviews
by
  • Verified Purchase
Too many knots/bad paint job
I am shocked that this door was so expensive! It was the worst quality of front door. There were so many knots on the door that I didn't like it. I also didn't like the paint job. It seemed like they did a quick paint job, and it still smelled fresh. I also think they only did one coat because it wasn't that much. They put a liner on the windows, but paint was all over the liner. I returned it quickly.
by
Response from Krosswood DoorsOct 19, 2023
Hi there! We are sorry to hear that you are dissatisfied with your door. Knotty Alder wood is known for it's knotty nature, that's what makes each door so unique. We do stain our doors with two coats. The liner is put on the windows for a protective measure, but is to be removed upon installation. KrosswoodDoors-HD
    Door finish incomplete on sidelites...
    Door finish incomplete on sidelites
    by
    Response from Krosswood DoorsSep 29, 2023
    Hi Drew, thank you for the feedback. We would love to see pictures of the issue so we can fix this going forward. Thank you! KrosswoodDoors-HD
    • Verified Purchase
    by
      Absolutely beautiful door, added such an air of sophistication to our cabin. Arrived on time. Best price I found and Home Depot threw in a $50 discount. Check it out at airbnb.com/h/timberstarlodge.
      by
      Response from Krosswood DoorsSep 8, 2023
      Thank you for the review! We are so glad you are happy with your door! KrosswoodDoors-HD
      • Verified Purchase
      Except for there be plastic on the wood that had been stained over and marker on it was not to shabby. But you would think or over three grand people would take a little closer look at those things. Cost me another 5 hours to fix it
      by
      Response from Krosswood DoorsSep 8, 2023
      Thank you for the feedback. We will take your comments under consideration as we continue to improve our quality control processes. KrosswoodDoors-HD
      • Verified Purchase
      This door was exactly what I was looking for.
      by
      Response from Krosswood DoorsSep 5, 2023
      Thank you for your review! We would love to see pictures. KrosswoodDoors-HD
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      Not impressed
      Door is poorly built, low quality. Threshold is 3 separate pieces, rather than a single solid Threshold. It's obvious they build the doors and sidelights separately then just slap them together depending based on what is ordered. Would not recommend.
      by
      Response from Krosswood DoorsJul 19, 2023
      Hi Joe, thank you for the feedback. We will pass your comments along to our production team. KrosswoodDoors-HD
        Came faster than expected. The door was everything I hoped it would be. Hard to pick this stuff online but worked out perfect.
        by
        • Verified Purchase
        The door had burn marks everywhere.in the photo it’s appears to be attractive on the door but is very deceiving. One of the dark marks came so close to the surface you could see light. I’m totally frustrated, disappointed and on the lookout for purchasing a different door. The store told me reordering would not give me any guarantee that the 2nd door would be any different. And I had to pay for the return!
        by
        Response from Krosswood DoorsJul 6, 2023
        Hi Lisa! This door is made from Knotty Alder wood, so every door will have visible knots in them. You can reach out to our customer service team with your order information and pictures for assistance. KrosswoodDoors-HD
        • Verified Purchase
        1 found this review helpful
        Door was not stained all over. Gap at the top of the door and the pre hung jam was not wide enough. We had to do a lot to the door to make it presentable.
        by
        Response from Krosswood DoorsJun 30, 2023
        Hi Stacey, we are sorry to hear of your experience with your door. We will take your comments under consideration as we continue to improve our quality control processes. You can also reach out to customer service with any questions you may have. KrosswoodDoors-HD
        • Verified Purchase
        Clear coat is spotty and areas of the door were...
        Clear coat is spotty and areas of the door were not sanded before clear coat.
        by
        Response from Krosswood DoorsJun 26, 2023
        We are sorry to hear of your experience with your door. We will take your comments under consideration as we work to improve our quality control processes. KrosswoodDoors-HD
        • Verified Purchase
        After staining, this door has received many compliments. It’s beautiful!...
        After staining, this door has received many compliments. It’s beautiful!
        by
        Response from Krosswood DoorsJun 30, 2023
        Hi John! Thank you for your review. We would love to see pictures of your door installed! KrosswoodDoors-HD
        • Verified Purchase
        by
        • Verified Purchase
        The doors are really pretty in person. The build quality...
        The doors are really pretty in person. The build quality isn’t great, there’s a lot of wood filler in various places. One please is the hinge was filled about 1” of wood filler where it seemed the hinge was cut out incorrectly and then redone and filled with wood filler. But honestly all in all the door looks great. So a little sanding and staining and it’s totally unnoticeable.
        by
        Response from Krosswood DoorsJun 30, 2023
        Hi Steve! Thank you for the feedback. We would love to see pictures so that we can improve our quality control processes. KrosswoodDoors-HD
        • Verified Purchase
        Door fit great, and finished out very nicely...
        Door fit great, and finished out very nicely
        by
        Response from Krosswood DoorsJun 30, 2023
        Thank you for the review! KrosswoodDoors-HD
        • Verified Purchase
        by
        • Verified Purchase
        by
        • Verified Purchase
        Door jams are not up to Montana code and are...
        Door jams are not up to Montana code and are too small.
        by
        Response from Krosswood DoorsMay 12, 2023
        Sorry to hear that this product didn't work out for you. The jamb depth is 5.5". KrosswoodDoors-HD
        • Verified Purchase
        For the price of this door you would think there...
        For the price of this door you would think there would be a little bit more quality control. Two major items that were noted only after installation were; one, a giant knot on the wood right where the handle set goes so there is no way to properly seal around the handle set making a potential place for air infiltration. Two, the bottom metal drip trim was cut too long and it actually cuts into the door jam every time you close the door. I’m not saying it is a bad door, but it certainly could have been better.
        by
        Response from Krosswood DoorsMay 8, 2023
        Hi George, thank you for your comments. We will take this under consideration as we continue to improve our quality control processes. KrosswoodDoors-HD
        • Verified Purchase
        1 found this review helpful
        by
        • Verified Purchase
        Terrible quality
        Do NOT purchase Krosswood doors! We bought a more expensive model than this, and quality control was off the day it was manufactured. There is black RTV between the glass panes that compressed out onto the interior of the window in three of our nine panes, of course it is the three on the latch side and is right in your view every time you use the door. The door is pre-hung and the factory strip insulation does not join ant the corners leaving large gaps at the bottom where wind blows through. Company was non-responsive to our inquiries.
        by
        Response from Krosswood DoorsMay 3, 2023
        Thank you for taking the time to write a review, and we're sorry to hear you received a less-than-perfect door. Please reach out to our Customer Service team directly for assistance, we are happy to help. KrosswoodDoors-HD
          1 found this review helpful
          The door came with over 20 blemishes/holes. I...
          The door came with over 20 blemishes/holes. I would have had to patch the door in too many places that I could not even use it to stain. I would only be able to paint it after repairing the spots.. which was not my desire.
          by
          Response from Krosswood DoorsMay 3, 2023
          This product is rustic by nature of the knotty alder wood. We're sorry to hear that you had a poor experience. KrosswoodDoors-HD
          • Verified Purchase
          1 found this review helpful
          door split exterior door with hole thru it...
          door split exterior door with hole thru it
          by
          Response from Krosswood DoorsMay 3, 2023
          Hello Donald, we're sorry to hear about your experience with our Knotty Alder doors. Please contact our Customer Service team Monday - Friday MST to see if there's anything we can do to resolve your issue. KrosswoodDoors-HD
          • Verified Purchase
          1 found this review helpful
          Beautiful door but unsightly knots. Windows are beveled glass!...
          Beautiful door but unsightly knots. Windows are beveled glass! It will work fine for me.
          by
          • Verified Purchase
          by
          • Verified Purchase
          Very nice doors. They are sturdy and built well...
          Very nice doors. They are sturdy and built well
          by
          • Verified Purchase
          Showing 1-30 of 348 reviews

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