Customer Reviews for MOEN Hensley Pivoting Double Post Toilet Paper Holder with Press and Mark in Matte Black
- Easy installation with Press and Mark shows you where to drill
- Toilet paper holder is made of zinc in matte black finish
- Matching suite of products available
Customer Reviews
Nov 11, 2020
The toilet paper holder is a classy addition to our main bathroom. We bought the other matching a...
The toilet paper holder is a classy addition to our main bathroom. We bought the other matching accessories also (hook for door and double towel rack) which also look very classy and nice!!! I like how the holder lifts up on one side to change the roll instead of the spring loaded roller part.
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Nov 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Oct 24, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Oct 23, 2020
The Matte Black looks beautiful. I loved that it has a stamp that marks where you should drill ho...
The Matte Black looks beautiful. I loved that it has a stamp that marks where you should drill holes. Great quality product.
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Oct 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Oct 7, 2020
Easy to install. Great quality. Stylish.
Easy to install. Great quality. Stylish.
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Sep 2, 2020
Easy to install, I prefer to use the dry wall...
Easy to install, I prefer to use the dry wall screws than than the anchors. Looks just as nice as the $60 one I returned, the only negative is the triple roll TP is a bit tight but still rolls.
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Aug 15, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Aug 15, 2020
Loving this little device. Easiest way to change the roll....
Loving this little device. Easiest way to change the roll. The middle bar lifts up and slide the roll on. So easy that even my husband changes it now.
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Aug 14, 2020
Easy to install and very easy to use!!...
Easy to install and very easy to use!!
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Aug 14, 2020
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Jul 31, 2020
Easy to install. Works perfect....
Easy to install. Works perfect.
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Jul 21, 2020
Easy to install and a very well made product....
Easy to install and a very well made product.
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Jul 19, 2020
Bathroom remodel
We recently remodeled our bathroom. We used to have ceramics for towel and toilet paper holders. We bought this product of its style and an upgrade to what we had.
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Response from Moen Plus SupportDec 9, 2021
Hello Kitty and thank you for the feedback you posted on the Moen website regarding the Hensley Pivoting Toilet Paper Holder. We apologize for the inconvenience you experienced while installing the product. The paper holder should have included a stick on level to ensure the product is straight. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).
Customer review from moen.comJul 2, 2020
Great...
Great
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Jul 2, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jul 2, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 25, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jun 25, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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May 31, 2020
Moen ink pads make the install easy. Including mini level...
Moen ink pads make the install easy. Including mini level
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May 30, 2020
Excellent product, tanks...
Excellent product, tanks
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May 12, 2020
It’s a perfect match to my decor.
It’s a perfect match to my decor.
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Apr 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Feb 13, 2020
Trouble with installation
Really liked the style so disappointed when trying to install according to the directions included, the screws broke in the pre drillled hole leaving part of it in the hole and could not get out. These were cabinets drawers. Had to make additional holes and using our own screws were able to install some of the collection but took some back.
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Response from Consumer ServicesFeb 14, 2020
Hello Candy, and thank you so much for the feedback you posted on Moen’s website regarding the Hensley Chrome Pivoting Paper Holder. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. What you described is not consistent with the quality we strive to provide. As the original owner of this product, the Hensley Chrome Pivoting Paper holder is covered under the lifetime warranty. Please call our Helpline and one of our highly trained Product Consultants would be delighted to assist you further.
Customer review from moen.comNov 5, 2019
The TP holder is OK, works well. Who ever thought up the "press and mark" must have been smoking...
The TP holder is OK, works well. Who ever thought up the "press and mark" must have been smoking something. A simple template would have been great, much easier than trying to hold all the parts level to mark. There was plenty of paper in the instructions to provide a template. Must have been a sales gimmick.
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Response from MoenNov 11, 2019
Hello NoGimmicks and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are happy to have the opportunity to hear about your experience with the Moen Press & Mark installation system. The Moen Hensley Pivoting Double Post Toilet Paper Holder with Press and Mark in Brushed Nickel includes a washable ink stamp to show users exactly where to drill and a self-adhesive level; eliminating the need for a traditional paper template. We are sorry to hear that this installation system did not meet your expectations. Should you need pre-purchase, installation or warranty assistance, please contact us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Oct 20, 2019
the look is great. But the "press and mark" for marking space holes is terrible. It would be wa...
the look is great. But the "press and mark" for marking space holes is terrible. It would be way better just to have a paper template to mark drill holes.
Because the toilet paper holder comes in two parts, you can get the drill hole dimensions wrong if you angle one of the parts just slightly left or right. This can result in up to 1/4" difference. And if you don't have enough space between holes, the rotating bar will not seat on the stationary piece.
And if you get it wrong, like I did, you have to cut the wall anchors out, patch the wall, remark and hope you get it right. The holes should be about 6-7/16" inches apart if you're interested.
"press and mark" for a tower rack or some other product would probably be great if the towel bar is only one piece.
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Response from MoenOct 23, 2019
Hello Mark and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are happy to have the opportunity to hear about your experience. The Moen Hensley Pivoting Double Post Toilet Paper Holder with Press and Mark in Brushed Nickel features Moen’s Press & Mark installation innovation. The Moen Hensley Pivoting Double Post Toilet Paper Holder with Press and Mark in Brushed Nickel includes a washable ink stamp to show users exactly where to drill; eliminating the need for a traditional paper template. We are sorry to hear that this installation system did not meet your expectations. Should you need pre-purchase, installation or warranty assistance, please contact us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Sep 18, 2019
5 Star Review
Rating provided by a verified purchaser
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Sep 10, 2019
Easy to install looks great
Easy to install looks great
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Aug 28, 2019
Worth the buy
Good holder, sturdy and easy to replace the TP when needed
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Customer review from homedepot.caAug 7, 2019
5 Star Review
Rating provided by a verified purchaser
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