Customer Reviews for MOEN Sleek Single-Handle Smart Touchless Pull Down Sprayer Kitchen Faucet with Voice Control & Power Clean in Black Stainless

Hello Holifield. Thank you for taking the time to post your feedback on the Home Depot website regarding the U By Moen Sleek Single-Handle Smart Touchless Pull Down Sprayer Kitchen Faucet with Voice Control and Power Clean in Matte Black. We are sorry to hear about your experience with your U by Moen Smart Faucet. Moen’s Consumer Services department is here to provide assistance and we would be delighted to work with you to find a satisfactory warranty resolution. Please contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.

Hello Jado and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the difficulty you have experienced with your Moen Sleek Single-Handle Pull-Down Sprayer Kitchen Faucet with Reflex and Power Clean in Matte Black. A flow rate reduction like you described can often be remedied by checking the screen washer/o-ring located in the threaded area of the pull-down sprayer. This screen washer is designed to prevent sediment/debris from getting inside the sprayer. As the original purchaser of the Moen Sleek Single-Handle Pull-Down Sprayer Kitchen Faucet with Reflex and Power Clean in Matte Black, you can contact Moen directly under the product lifetime limited warranty for free warranty replacement parts. Both our product specialists and our website offer expedited shipping options to help minimize the time the faucet is out of service. Our product specialists can also provide you with links to installation instructions/pictures/videos to help with the part replacement. Our product specialists would be happy to work with you to troubleshoot this issue and to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Thank you PhilFromTheHeight so much for the feedback you posted on the Moen website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Sleek Smart Kitchen Faucet Chrome One-Handle High Arc Pulldown uses Amazon Alexa or Google Assistant to dispense water at desired temperature and volume. NOT compatible with Apple/HomeKit/Siri/Apple Home. If you have any questions, please contact Moen directly. Our current business hours are Monday through Friday from 8:00 am – 7:00 pm (Eastern Time).

Hello David and thank you for the feedback you posted on the Home Depot website about your Moen Sleek pulldown motion sense wave kitchen faucet, model 7864ewsrs, being defective. We are sorry to hear that your customer service experience was not satisfactory. This is not the quality we strive to provide. We are glad to hear that upon returning your unit, there were no further issues. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Shubham. Thank you for your feedback. We're sorry to hear about your experience with the water not turning off all the way on your Sleek Smart Kitchen Faucet Spot Resist Stainless One-Handle High Arc Pulldown. Our records indicate you have already been working with Moen Plus Support to troubleshoot the issues you have experienced with your faucet. We appreciate the opportunity to show you we stand behind our products. Should you need further assistance, please contact Moen directly.