We regret to hear that you are not completely satisfied with the product you received. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. We have tried to contact you but were unable to connect with you. In talking with us directly, we can learn more about your situation and see if there is anything further that can be done to resolve the difficulties you had. Please feel free to contact us at 1-800-737-2112 to speak to us further about your Powermate 43cc Earth Auger Powerhead with 8 in. Bit. We hope to resolve the issue with your earth auger and in the end; you are able to experience an exceptional level of customer service from us.