Hello KKNJ,
Thank you for taking the time to write a review. We appreciate your feedback and we're sorry to hear about your disappointment with our product.
We understand that you experienced a suction issue with the vacuum, and we'd like to address this concern. One important metric that we use to measure the power of our vacuums is CFM (cubic feet per minute), which represents airflow. In the case of this particular model, the CFM rating is 110, indicating a strong airflow.
However, it's important to note that there are several factors that can affect the actual airflow of our product. Turbulence in the hose and wands, restrictions on airflow where the cleaning tool meets the floor or other surfaces, increased resistance due to the bag filling with dirt, as well as filter loading can all contribute to variations in airflow performance.
Moreover, please make sure that the powerhead is seated properly onto the drum. It is crucial that the blower port is aligned in the same direction as the accessory storage bin. This proper alignment ensures optimal performance and functionality of your device.
We strive to provide high-quality products and exceptional customer service. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com. We value your satisfaction.
Regards,
RIDGID