Thank you for contacting us. We're sorry your experience with your Kwik-Spin wasn't what you expected from RIDGID. We work hard to make the best drain cleaning products in the market. As such, we back every product support, training and the RIDGID Full Lifetime Warranty.
Please contact us as 1-800-4RIDGID, option 4, or email us at rtctechservices@emerson.com, to discuss options for getting you back up and running.
Regards,
RIDGID