Customer Reviews for Rheem Performance Platinum 40 Gal. Short 12 Year 38,000 BTU Natural Gas Tank Water Heater

Hello David,

Thank you for this 5-star review! We are glad that installation was easy, and you are enjoying your new water heater!

Isaiah

Ronald,

We are sorry to hear that the Performance Plus 40 Gal. Short 9-Year 38,000 BTU Natural Gas Tank Water Heater isn’t meeting your hot water needs. It can be disappointing when a new appliance doesn’t perform as expected.

The capacity of a water heater is indeed an important factor to consider, especially for households with multiple members or high hot water usage. A 50-gallon unit might have been a better fit for your needs.

If you’re still within the return period, you might consider exchanging it for a larger model. If not, there are a few things you could try to maximize your hot water supply:

Stagger your showers: By spacing out showers, you give the water heater a chance to recover and heat up more water.
Lower the water usage: Using water-saving showerheads or reducing the flow rate during showers can help the hot water last longer.
Increase the temperature: If it’s set too low, increasing the water heater’s temperature can provide hotter water. However, be careful not to set it too high as it can increase the risk of scalding and use more energy.
Remember, it’s always important to consult with a professional if you’re unsure.

Derius

Hello Dave,

Thank you for your 4-star review and for sharing your experience with your Rheem water heater. Thank you for chosing Rheem once more for your home!

Isaiah

Hello Jackie,

We are glad to hear that you’re happy with your Performance Platinum 40 Gal. Short 12 Year 38,000 BTU Natural Gas Tank Water Heater. It’s great when we find products that meet our needs and expectations. If you have any questions or need assistance with anything else, feel free to ask. Enjoy your new water heater!

Derius

Hello!

We are glad to hear that the installation of your Performance Plus 40 Gal. Short 9-Year 38,000 BTU Natural Gas Tank Water Heater went smoothly and that it’s working well. It’s always great when a product meets your needs and expectations.

Derius

Hello!


It sounds like your previous water heater lasted a bit beyond its warranty period, which is great. However, the lifespan of a water heater can vary based on factors like usage, maintenance, water quality, and the specific model.

It’s always a good idea to perform regular maintenance on your water heater to extend its lifespan. This can include tasks like flushing the tank to remove sediment, checking the anode rod, and inspecting for leaks.

Derius

Hi,

We are glad to hear that you’re happy with your new water heater. It’s great that it’s not only aesthetically pleasing but also efficient in providing hot water consistently. Enjoy having hot water. Have a great day!

Derius

Hello Timothy,

Rheem thanks you for you 4-star review! We are pleased to hear that you are enjoying your new Rheem water heater and the easy of control. Thank you for choosing Rheem!
 
Isaiah

Hello,

Rheem is thrilled to receive your 5-star review! It is wonderful to hear that you are enjoying your new Rheem Water Heater. Thank you for your choosing Rheem!

Isaiah

Ben,

We are glad to hear that you found the Performance 40 Gal. Short 6-Year 34,000 BTU Natural Gas Tank Water Heater easy to install and that you’re pleased with the product. It’s always great when a product meets our expectations. Thank you for this 5-star review!

Derius

Rebecca,

We are glad to hear that you found the Performance 50 Gal. Short 6-Year 40,000 BTU Natural Gas Tank Water Heater to be lightweight, quiet, and easy to install. These are indeed important factors to consider when choosing a water heater.

Derius

Hi,

Thank you for this review! We are glad to hear that you found the installation of your new Performance 40 Gal. Short 6-Year 34,000 BTU Natural Gas Tank Water Heater from The Home Depot to be fairly easy, and that you’re satisfied with its quiet operation and the status light. It’s good to know that you’ve managed to adjust the temperature to your liking.

I’m sorry to hear about the issue you had with the delivery. It’s important to have clear communication about delivery dates for a smooth and convenient installation process. Your feedback is valuable and could help improve the delivery service in the future. Please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance.

Derius

Hello Sandra,

Thank you for this 5-star review! We are thrilled you are enjoying your new Rheem Water Heater!

Isaiah

Hello Steve,

Rheem appreciates your review and feedback. We regret any inconvenience you may have encountered with our product. Rheem will certainly use your feedback to help current and future customers have a better experience and product.

Isaiah

John,

We are glad to hear that you’re satisfied with your new Performance 40 Gal. Short 6-Year 34,000 BTU Natural Gas Tank Water Heater from The Home Depot, and that you found it to be good value for money. It’s great that it’s working as expected. Thank you for sharing your 5-star feedback!

Derius

Hello Gary,

Rheem is happy to hear that you have find such a near perfect fit for your home with one of our products. We thank you for the 5-star review and for choosing Rheem!

Isaiah

Hi,

We are glad to hear that you’re satisfied with your new Performance 40 Gal. Short 6-Year 34,000 BTU Natural Gas Tank Water Heater from The Home Depot. It’s great that you found it easy to install and at a good price. Thank you for the 4-star review!

Derius

Hello Lynn,

Thank you for the 5-star review! Glad to hear you are enjoying your new Rheem Water Heater!

Isaiah

Hi,

Thank you for taking the time for writing this review. We apologize for the issues you’ve experienced with the water heater you have reviewed. It sounds like the initial startup went well, but the heater failed to restart after a gas line repair. Your feedback about the quality and design, especially regarding the gas valve, is important and can help us as a manufacturer make decisions that create better products. If you need any further assistance or have any other questions, feel free to contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST!

Derius