Customer Reviews for STERLING Ensemble Curve 60 in. x 30 in. x 75-3/4 in. Shower Kit with Right-Hand Drain in White

Waited 2 weeks for this to arrive to the store for pickup and when it finally arrived, the flimsy cardboard box was all tore up. We opened it up at the store and found the shower base cracked in several places. Now waiting another 2 weeks for them to ship another set. Hopefully it will arrive undamaged but I'm not holding my breath...Very poor packaging/handling.

The product came all broken and cracked, and they didn’t have any more in stock was very disappointed

Had to buy it from another company. The one I ordered from y’all took to long and was broken when it did get here. I found one in stock locally and was almost half the price.

My experienced plumber installed this Ensemble shower pan today. He has performed numerous installations of this type. The mortar was level. The shower pan cracked immediately. He mentioned the quality of this product has gone downhill in recent years. He mentioned using Florestone shower pan instead. However, having already purchased the surround for the Ensemble, it is PROPRIETARY to the Ensemble shower pan. I will have to buy different pan and surround.

The back wall came cracked. Home Depot wanted me to return the whole thing and not just replace the back wall. With big holes in the hole and the floor, that is just unacceptable.

We are changing out our tub to this walk in shower. My wife has cancer and is disabled, I am a disabled veteran. This shower unit will really help us both. Unfortunately, when the contractor opened the boxes, every piece was broken. Long story short, we are on our 4th or 5th order because everytime they have delivered the shower ensemble something has been broken. And you have to return every piece. Even the parts that arrived intact. So... I have ordered another whole unit without returning the broken one. And hopefully I'll be able to get enough good parts to have a complete shower ensemble. I have had to reschedule with the contractor 4 different times. If I don't get enough good parts this next time, I'm moving on to something else!

Love the deep shelves, my products fit and don't slide off. It's spacious and I can't say enough about the slip proof flooring. All units should have this flooring

I cannot review, had to order and ship twice and both times the shower was damaged, unsure if damaged in shipping or loading for shipping.

We ordered it twice and it was delivered broken. We had to finally order a different brand.

It would be great if your delivery team could deliver them without breaking them. We tried twice. They broke them twice. Oh well…. Returned and purchased elsewhere.

I wait too many days for the first to arrive and was damaged, returned it , ordered another one and still waiting.

I received a broken pan

I ordered my shower and it said it would be delivered within two weeks, after 3 weeks I called and they could not locate the shipment. Once I requested a refund it was delivered 2 days later. All of the boxes were damaged and the shower was broken in all boxes. It could not be replaced. HomeDepot.com was good to work with and was able to get me a refund to me once I delivered the packages because it was going to be 3 weeks before it could be picked up. I would not recommend ordering a delivery.

One if the side wall was broken at the bottom. Only found that out after the old tube was removed.

I ordered this from Home Depot's website and it arrived with one of the panels damaged. I had to go through Kohler to get a replacement...which also arrived damaged. Kohler promised to reimburse me for the cost of purchasing a replacement locally, which I was able to do. This experience has taught me to never order anything from Home Depot that cannot be picked up at the store.

Never was able to get one that was not damaged. First one the shipper refused it at the warehouse because it was damaged. Second one arrived cracked and had to be retuned. Gave up after that and bought something else.

It was broken into pieces when it arrived. The second order was the same.

The shower bed was chipped and cracked upon delivery

Received 2 of them BROKEN/CRACKED - waiting on 3rd one to get here. VERY POORLY PACKED!!!

Second shower ensemble arrived damaged. Trucking company who is supposed to pickup damaged and return goods didn't show up and never called. Home Depot' s customer service is horrible. There answer is to call a number, be on hold for an excessive amount of time and never get any help or satisfaction. I really don't think these reviews are read or maybe Home Depot would improve.

Having trouble getting delivery of the entire shower

First delivery i only received 2 of 5 pieces. Second deliver only 3 of 4 and one piece significantly damaged. The delivery company is terrible. They do not have customer service