Customer Reviews for Samsung 2.1 cu. ft. Over the Range PowerGrill Microwave with Sensor Cook in Fingerprint Resistant Black Stainless

Hello saulty, Thank you for reaching out. We appreciate you letting us know that your Samsung microwave suddenly stopped working. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. Attached is a link to the troubleshooting steps to try when your Samsung microwave is not working. https://www.samsung.com/us/support/troubleshooting/TSG01207757/ I've also included a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/ME21K7010DG/AA You may also reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144569977 -Angelica

Glad you brought this up, Jay1. I have shared some helpful guides below to get your microwave back on track! When too much heat rises from the cooktop and the microwave could be damaged, the vent will automatically turn on to prevent damage. Learn more from these details. Microwave vent fan turns on automatically: https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-vent-fan-turns-on-automatically Microwave starts by itself with no interaction: https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction You may watch this video about "How to fix range and microwave problems": https://www.youtube.com/watch?v=N064z8CQ8XA For additional reference, kindly see this guide about "Microwave control panel does not respond" and check the "Important" note: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145613605, to help our team pull up your information. Have a great day! ^Chrystel

Hello Summer, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144122500) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Hi NiaM, Thank you for your honest feedback and we hope you are in good health. We are glad to know that your Samsung microwave has serviced your needs for the past 4 years and saddened that it has turned faulty, to the extent of tripping your circuit breaker. There are several reasons why a circuit breaker trips, especially when you use your microwave. Has there been an additional appliance installed in the kitchen area? A common scenario why circuit breaker trips is that there are too many electrical appliances being plugged into the same circuit. Generally, circuits are rated for 20 amps, and microwaves tend to draw somewhere between 12 and 15 amps. Therefore, when multiple appliances are running on the same circuit simultaneously, it exceeds that circuit’s rating and trips the breaker. I have shared a general link for help with resolving your concern with the microwave. If you have checked everything, it would be better to reach out to other channels of Samsung found below. https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144366204 Leo

Hello JenniferBrenneman, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143585993) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

I can see why you are alarmed. This would be difficult for anybody to deal with. Thank you for taking the time to share this experience with us. The only course of action I can think of right now. Is reaching out to a service center. Once the service is completed, I believe there is a timeframe the service center will come back out if the issue is not fixed after the repair. You can find a technician by using the link below. ^Pat https://www.samsung.com/us/support/service/locations/

You still may be lucky now. There is a 10 warranty for the magnetron. So if that is the problem. The warranty would cover that part. If you want to contact your local service center or would like for us to set it up for you, please contact us using the information below. Thank you! ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143340058

I can see where you are coming from, Sara. We want all of our customers to feel like their products are reliable and high quality. So we would like to make this right, and assist you with getting your microwave fixed. we would like to look further into your concern. Please contact our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143273505

Thank you for your honest review. I'm sorry to hear the buttons are too difficult to use. We will forward this to our product specialist. This is good news to hear the microwave is heating up again. But if it comes back. You can try the troubleshooting steps in the link below. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001963/

If you feel like this is a hazard to you in any way, please contact us immediately so we can rectify this concern as soon as possible. Use the information below to speak with our Social Media team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142948047

Hi MaryMc! We appreciate you taking the time to leave a review. I understand you were provided troubleshooting steps and you still have your concerns. I have provided a link below to help assist with setting up service for your microwave.
(https://www.samsung.com/us/support/service/locations/)
I hope this information is helpful and thank you for choosing Samsung.^Nic

Hello Ajordan! Thank you for taking the time to leave a review. I understand that your microwave is powering on by itself. I have provided a link below to help assist with your concern.
(http://www.samsung.com/us/support/troubleshooting/TSG01001964/)
Thanks for choosing Samsung.^Nic

We take this concern very seriously and would like to do everything that we can to help resolve this issue. Ensuring our customer's safety is our utmost concern. We would need to gather more information on your situation. Please contact us by using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142674185

I believe you can mute the microwave to stop it from beeping. Take a look at the link below for troubleshooting steps. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001969/