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Customer Reviews for Samsung 27.4 cu. ft. Family Hub 4-Door French Door Smart Refrigerator in Fingerprint Resistant Black Stainless

Internet #304631627

Model #RF28NHEDBSG

Store SKU #1003135377

  • See inside refrigerator from anywhere with 3 built-in cameras
  • Customize Family Board: pictures, stickers, hand-written notes
  • Transition Spotify music from any mobile device to your fridge

Customer Reviews

  • 4.3
    out of 85 reviews
  • 77% recommend this product
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Showing 1-30 of 85 reviews
Best fridge ever. Spacious and very cool apps. ...
Best fridge ever. Spacious and very cool apps.
by
Response from SamsungFeb 3, 2021
We are thrilled to know you're getting great use out of all the wonderful features this refrigerator has to offer. Thank you for picking Samsung! ^Perez Samsung
  • Verified Purchase
There are many aspects of this refrigerator that are absolutely amazing. The size - there is so m...
There are many aspects of this refrigerator that are absolutely amazing. The size - there is so much room and I love the middle drawer, which can act as a refrigerator or freezer. You can find everything in it easily because there is so much space. It looks beautiful inside and out. There are two things that I dislike about this item. First, and probably most importantly, the refrigerator is much louder than our previous appliance. There is a slight hum virtually all the time. I am not sure if this is the refrigerator itself or the actual computer screen. If I knew this buzz would be there I don't know that I would buy it, except I have somewhat gotten used to it. The second piece that is somewhat strange is that the inside doors don't fit a gallon of milk easily. This wouldn't necessarily be a huge concern but the shelves are too short to hold a gallon of milk. This is also a bit of a challenge, and I am surprised by the design.
by
Response from SamsungFeb 3, 2021
Thank you, SabrinaC! We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Perez Samsung
  • Verified Purchase
  • Recommended
The software is still a bit buggy making setup a...
The software is still a bit buggy making setup a bit of a challenge however once setup is complete the software seemed to deliver on the functionality that was promised. It uses Allrecipes.com for your recipes. The site is buggy and doesn't seem like anyone is maintaining it or fixing bugs.
by
Response from SamsungFeb 3, 2021
Thanks for the feedback, Towlie! This information helps us grow as a company. ^Perez Samsung
  • Verified Purchase
4 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
We are not happy with the fact that the refrigerator...
We are not happy with the fact that the refrigerator does not fit our opening as we planned. This is not your fault it is ours. We need a non standard unit about 14" taller. and 6"shallower. We have not yet hooked the unit up until construction is complete and our new water system is installed.
by
Response from SamsungFeb 3, 2021
So happy to hear that you have selected us to be a part of your kitchen. Welcome to the Samsung family. ^Cat Samsung
  • Verified Purchase
Absolutely love our new refrigerator!
Absolutely love our new refrigerator!
by
Response from SamsungFeb 3, 2021
We love that you love your great looking Family Hub refrigerator. Thank you for choosing Samsung. ^Shifa Samsung
  • Verified Purchase
  • Recommended
We're very happy with this refrigerator. Have not have any...
We're very happy with this refrigerator. Have not have any issues at all. It looks and works great
by
Response from SamsungFeb 3, 2021
Samsung is pleased to hear that you are enjoying your new Family Hub. A peace of mind knowing that your refrigerator is helping to keep up with the technology is priceless for the on-the-go lifestyle we all have nowadays. Welcome to the Samsung family experience! ^Shifa Samsung
  • Verified Purchase
The only problem with this item is that it is an over sized toy when the grandkids come over and ...
The only problem with this item is that it is an over sized toy when the grandkids come over and they start playing music and drawing pictures to leave on the refrigerator.
by
Response from SamsungFeb 3, 2021
Thank you, TXRia! We appreciate you sharing your positive experience with your stylish looking new family hub refrigerator. You're the best! ^Shifa Samsung
    • Recommended
    This is a very nice refrigerator.
    This is a very nice refrigerator.
    by
    Response from SamsungFeb 3, 2021
    I am thrilled to know you are enjoying all the great features your refrigerator has to offer. Thanks for being the best part of Samsung! ^Shifa Samsung
    • Verified Purchase
    • Recommended
    Mirror or streaming video features suck.
    I bought this TV to mirror to my Samsung TVs that I purchased less then a year ago. I was told by multiple salesmen at different stores I would be able to accomplish this. Neither of my new TVs are compatible.
    by
    Response from Samsung CaresApr 17, 2019
    I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Great refrigerator so far.. lots of space and love the...
      Great refrigerator so far.. lots of space and love the tech in it!
      by
      Response from SamsungFeb 3, 2021
      Samsung provides both quality and technology. I am happy to hear that your new Samsung refrigerator is providing you with the storage space you need. Thank you for taking a moment to leave a great review! It is a privilege to be a part of your home. ^Shifa Samsung
      • Verified Purchase
      1 found this review helpful
      Awesome refrigerator. We love it.
      Awesome refrigerator. We love it.
      by
      Response from SamsungFeb 3, 2021
      Hi Beanie, we are delighted to hear that you are happy and in love with your unit. There are so many amazing features. Thank you for choosing Samsung. ^SuSu Samsung
      • Verified Purchase
      • Recommended
      not good...
      not good
      by
      Response from SamsungFeb 3, 2021
      HomeDepotCustomer, I know how frustrating it can be when results and expectations don't quite meet. Thank you very much for sharing your experience. ^Shifa Samsung
      • Verified Purchase
      Smart hub worked fine w iPhones after a little customer...
      Smart hub worked fine w iPhones after a little customer support
      by
      Response from SamsungFeb 3, 2021
      Customer satisfaction is our main goal. Glenn. Thank you so much for choosing Samsung. ^Shifa Samsung
      • Verified Purchase
      Great fridge. Like having an IPad connected to your fridge. The app is great too. Very helpful fo...
      Great fridge. Like having an IPad connected to your fridge. The app is great too. Very helpful for shopping.
      by
      Response from SamsungFeb 3, 2021
      Quality and technology I don't think anything nicer could be said! Thank you for the 5-star vote of confidence, Sam. We appreciate you! ^Shifa Samsung
      • Verified Purchase
      • Recommended
      2 found this review helpful
      3 Star Review
      Rating provided by a verified purchaser
      by
      Response from SamsungFeb 3, 2021
      We really appreciate your feedback. Your contribution helps make the Samsung experience better for everyone! ^Shifa Samsung
      • Verified Purchase
      1 found this review helpful
      Love the fridge ...
      Love the fridge
      by
      Response from SamsungFeb 3, 2021
      We're so glad you love it. Thanks for taking the time to leave us awesome feedback. ^Shifa Samsung
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from SamsungFeb 3, 2021
      Having all these features at the touch of a button is amazing. Thank you for choosing Samsung. ^SuSu Samsung
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from SamsungFeb 3, 2021
      Having all these features at the touch of a button is amazing. Thank you for choosing Samsung. ^SuSu Samsung
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from SamsungFeb 3, 2021
      Having all these features at the touch of a button is amazing. Thank you for choosing Samsung. ^SuSu Samsung
      • Verified Purchase
      Great fridge!
      Great fridge!
      by
      Response from SamsungFeb 3, 2021
      We greatly appreciate your 5-star review. Thank you for being the best part of Samsung. ^Shifa Samsung
      • Verified Purchase
      • Recommended
      1 found this review helpful
      The only complaint I have is the icemaker, it spits out little pieces of ice if you are not direc...
      The only complaint I have is the icemaker, it spits out little pieces of ice if you are not directly under it.
      by
      Response from SamsungFeb 3, 2021
      Thank you for the choosing Samsung to be part of your home. We appreciate your feedback. ^Shifa Samsung
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Everything about this fridge is fantastic, even the family hub...
      Everything about this fridge is fantastic, even the family hub is working great; photos, recipes, shopping list, music, note pad, inside view, etc. No issues with WiFi connectivity either.
      by
      Response from SamsungFeb 3, 2021
      That's fantastic John, Samsung strives to provide quality and sophisticated style! You made a great choice! Thank you for leaving a great review too! ^Shifa Samsung
      • Verified Purchase
      2 found this review helpful
      Ice Maker LEMON
      Great fridge, except the ice maker keeps icing over and then ice won't make. Avoid SAMSUNG refrigerators with this design. They will not cover the cost to repair.
      by
      Response from Samsung CaresJan 30, 2019
      I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139084629. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat
        We have only had this refrigerator for a few weeks...
        We have only had this refrigerator for a few weeks now, but it works great and my husband loves the family hub.
        by
        Response from SamsungFeb 3, 2021
        I am beyond thrilled to hear this Dion! Thank you for allowing the Samsung family to be a part of your family. ^Bri Samsung
        • Verified Purchase
        It’s an amazing product! Love everything about it!...
        It’s an amazing product! Love everything about it!
        by
        • Verified Purchase
        Very nice and sleek. Bixby is still not all there...
        Very nice and sleek. Bixby is still not all there doesn't have many answers and not much apps, but I Imagine it will catch up. The upper doors dont stay open that's my only complaint. I recomend this fridge.
        by
        • Verified Purchase
        1 found this review helpful
        We absolutely love this refrigerator!!! Not only is it incredibly...
        We absolutely love this refrigerator!!! Not only is it incredibly spacious but with all of the features of the Family Hub, it makes life easier as well as entertaining!!
        by
        Response from SamsungFeb 3, 2021
        I love that you love this refrigerator! It really is quite a delight to see that Samsung was able to meet your needs with this model. ^Bri Samsung
        • Verified Purchase
        1 found this review helpful
        Great features
        Purchased this product and I love the touch pad and the apps it has. Recipes on my fidge is a easy reference when we are cooking and the flexibility of the flex zone is amazing. I recommend this product to everyone with kids in the house. My grand daughter love the word of the day so it’s also an educational tool for your kids also.
        by
          • Recommended
          Showing 1-30 of 85 reviews