Customer Reviews for Samsung 7.5 cu. ft. Stackable Vented Gas Dryer with Steam Sanitize+ in Platinum
- SteamSanitize+: Eliminates 99.9% of bacteria and germs
- Sensor Dry: Helps prevent overdrying for optimal fabric care
- Smart Care: Troubleshoot from the convenience of your smartphone
Customer Reviews
Sep 28, 2021
Efficient Dryer
great upgrade from the 14 year old unit we previously had. works very well. quiet, easy to use controls. highly recommend!
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Response from Samsung CareSep 29, 2021
Thanks for upgrading to Samsung and for leaving us your feedback. ^Pat
Customer review from Samsung USSep 22, 2021
Good dryer
have installed it recently. so far so good.
installers run test on my request and found strange noise when running. they suggest to replace the model as defective. after i level the unit myself the noise has disappeared. no problems since. will see for a long run.
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Response from Samsung CareSep 23, 2021
That's great news! I'm happy you were able to resolve this concern. ^Pat
Customer review from Samsung USSep 22, 2021
Lint trap is difficult to empty. Seems to use a...
Lint trap is difficult to empty. Seems to use a lot of power considering it’s gas.
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Response from SamsungSep 22, 2021
Hello PETER, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143726710) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Sep 21, 2021
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Sep 21, 2021
Super satisfied
Happy wife. Happy life
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Sep 21, 2021
Review
Give it only 4 stars for 2 reasons:
1. I definitely miss ultra low heat setting from this one used to have it in my older model and was a blast.
2. A bit noisy, we have a baby and we are lucky enough to have the laundry room on a different level of the house and we can close the door
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Sep 21, 2021
Nice dryer
Love it. Looks great. Works great.
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Sep 21, 2021
This is by far, the best dryer we have owned....
This is by far, the best dryer we have owned. Past products Maytag, LG and whirlpool fall short to this dryer. It is quiet, efficient and even makes such pleasant musical sounds.
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Response from SamsungSep 21, 2021
Wow JAMES! That is high praise and we are so grateful! Thanks so much for the five stars! Welcome to the Samsung laundry experience. ^Lena
Sep 12, 2021
product broke
for some unexplainable reason the dryer stopped working and was full of condensation
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Response from SamsungSep 13, 2021
Hello MRod, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143695812) and it will help our team pull up your information. Thank you for choosing Samsung. ^Lena
Aug 29, 2021
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Aug 27, 2021
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Aug 27, 2021
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Aug 23, 2021
worst product ever
Ive been used this item over a year. It stoped heating at month 7, i thought it was just not hot enough. And i live alone so i dont have too many clothes to wash, maybe about two loads a month. Then my friend told me to ask for repair. I did. After THREE times of replacement, it still broke. Every time after repair, it stoped heating in two weeks. Now it’s over warrenty, and it broke again just 3 months since last repair. Im super disappointed of this product. I dont have money for repair. I’ll switch to another brand once i have a job.
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Response from SamsungAug 23, 2021
Hello sherry, we are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143628576) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Aug 18, 2021
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Aug 15, 2021
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Aug 15, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Aug 14, 2021
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Aug 12, 2021
Seems decent
Runs fine after the first month Hopefully it keeps going. Got it on sale, bundled with a washer. However in Boston you need to pay for licensed gas installation, although the website advertised "free installation with purchase of parts". The delivery people forgot to leave the steam kit so they had to come a second time and I had to waste another afternoon waiting for them, and then I had to call the plumber for a second time to finish the installation. Not a great experience from such a large brand, especially because I had to go back to the store and wait half an hour to talk to a person because the phone system would redirect me to random departments.
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Aug 3, 2021
Horrible at Drying Bedding and Blankets
I have had this for about a year now and it’s mostly ok, it is absolutely horrible at drying bedding, sheet, duvet covers. I have started to separate them because all the little clothes, even separate from towels, would get stuck inside and it would wrap around itself and I would have to run at least another time or air dry. That seemed to help but just this morning, I pulled out four sheets, one wrapped around the next. All four were in a giant ball and the last was, of course, still completely wet. This was after the “bedding cycle”, which is close to 2 hours. That’s not at all energy efficient to run that long and at least twice! I’ve never had this happen with a dryer
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Response from SamsungAug 3, 2021
Hello, I understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your feedback is important to us. I am including a link to a helpful troubleshooting guide to support your concerns on the drying performance (https://bit.ly/3lpT28X). We also recommend using dryer balls to prevent the clothing from wrapping up. For further assistance, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143571792) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Jul 27, 2021
Can’t dry the clothes not working I dry 3 hours the cloth still wet
Can’t dry the clothes not working I dry 3 hours the cloth still wet
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Response from SamsungJul 27, 2021
Hello David, I know it feels like no one understands, but I am here to help you now. You are a valued member of the Samsung family and your experience matters to us. I am including a link to a troubleshooting guide to support your concerns on the drying performance (https://bit.ly/3rKbYQY). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143551189) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Jul 22, 2021
Love the way they look and stand out on my...
Love the way they look and stand out on my house. The way it dries my clothes is awesome.
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Jul 22, 2021
The team assembled it quickly and I love the dryer....
The team assembled it quickly and I love the dryer. Only downside is all the noise it makes, but I was able to turn off the end of cycle chime after googling.
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Jul 22, 2021
We have had it for a month and so far...
We have had it for a month and so far it is working great. It’s quiet and plays a song at the end, but I imagine you can turn this off if you don’t like the extra noise. The filter is not the easiest to use as you have to open it up like a book to clean. First time seeing this type of filter. Not a big deal though.
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Jul 18, 2021
it wields great. love the cycle options.
it wields great. love the cycle options.
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Jul 17, 2021
seems extremely effecient so far...
seems extremely effecient so far
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Jul 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jul 9, 2021
I love my new dryer! It meets all of...
I love my new dryer! It meets all of my needs. Without setting the heat on high it still drys my clothes in less time than my old dryer.
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Jul 8, 2021
Love the dryer. Very efficient. Great job on the steam/dewrinkle...
Love the dryer. Very efficient. Great job on the steam/dewrinkle cycle.
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Jul 8, 2021
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Jun 24, 2021
This dryer is not only great looking, but it works...
This dryer is not only great looking, but it works great and it has all the features you could want.
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