Customer Reviews for Samsung Bespoke 29 cu. ft. 4-Door French Door Smart Refrigerator with Family Hub in Charcoal Glass/Matte Black, Standard Depth

I love this refrigerator. It is so spacious, user friendly, and beautiful. The family hub is so useful and keeps everything right at your fingertips in the kitchen. I can’t get over how much space I have going from my old side by side refrigerator.

[This review was collected as part of a promotion.] I bought this one month ago and it’s amazing. Great features!

[This review was collected as part of a promotion.] I purchased it 5 months back and every thing looks good

Buyers beware. Bought this fridge 4/30/23 didn’t arrive till 8/17. (Back ordered)Plugged it in and did not work, had a technician come over And it didn’t have a motor. Samsung does not want to give me a new fridge they want to keep sending technicians over to fix which should’ve been a brand new fridge. Samsung, Home Depot should not ship out broken refrigerators and expect customers to just wait on parts to come in for brand refrigerator. I am not happy so please do your research.

[This review was collected as part of a promotion.] I absolutely love my Bespoke refrigerator! Its customizable features allow me to organize my items perfectly, and the sleek design adds a touch of sophistication to my kitchen. The temperature control ensures my food stays fresh, making it a worthwhile investment for anyone who values both style and functionality.

[This review was collected as part of a promotion.] Ordered last October to have it delivered in December. However worth the wait to love this refrigerator. The Icemaker is excellent ( hence two types in sizing) and the middle compartment is very unique to appreciate ( temp between refrigerator/freezer to store the meat needing in next 1-7 days to keep it fresh without freezing. Easily organized on all levels to display often/heavily needed items. Thank you so much for this amazing Samsung Bespoke Refrigerator. Our family absolutely love it to appreciate

[This review was collected as part of a promotion.] Good unit but inside is smaller that my old family hub Samsung refrigerator.

[This review was collected as part of a promotion.] I’m very happy about this Bespoke. The features are great.

[This review was collected as part of a promotion.] I bought this two months ago! It’s simply amazing! My family and I love it. Easy to clean, so much storage. And just the update with screen. Don’t regret this purchase!!

I bought my refrigerator in December 2022 and I've had no issues with it, I totally love it. I like the fact that its a 4-door French Door refrigerator, i also like the refreshment center, no water dispenser on the door, it's inside the left door (there's a release at the bottom of the left door to access the refreshment area, on top of the left door there's an area to put your hand to fully open the refrigerator door. I also like the water pitcher inside the refreshment center (the pitcher fills automatically, (but you won't see it filling, because the refreshment door has to be closed before it will start filling), the water dispenser in the refreshment center area only dispenses water, but it doesn't have a ice dispensing capability, because this refrigerator has a two (2) sided ice bin, it makes two (2) different sized cubes at once and also has an ice scoop, which my daughter and I both like. The digital screen is a nice feature, although my daughter knows more about it's features than me. This refrigerator also looks at the items in your fridge and tries to help you create a shopping list by the items it thinks you have in your fridge, it will display it on the it's digital screen, THIS IS A FEATURE SAMSUNG NEEDS TO KEEP WORKING ON, because it hasn't done a very good of figuring out what items I have in my refrigerator... Lol. For me thats a minor thing. I like where the water filter is located (between the crispers, when you open the big doors , the filter is right there looking you in the face), you don't have to have the owners manual or do research to find it. The drink drawer is a nice size with two (2) dividers. I also think the freezer drawer is a nice size. I replace my LG french door refrigerator with this one. The LG had to have the upper left door replaced on it (it stopped dispensing water and ice and then it just stopped cooling, all within 5 years. I would definitely recommend this refrigerator to my friends.

I bought this refrigerator a year ago and two months before our year. The refrigerator completely stopped working. He has now taken us two going on three months to get it replaced. Also now they’re trying to give us $1000 less than what we paid for the refrigerator.

[This review was collected as part of a promotion.] Every time is ok just disappointed it’s not fingerprint resistant

[This review was collected as part of a promotion.] I love the overall design and its very quite. Bottom ice dispenser with two different sizes of ice tray makes it perfect for ice lover. Since it doesn’t have handles, the design is sleek however, while opening and closing the front doors, our finger always touches the panels and leaves finger print making it look dirty (for glass panels only). Cleaning finger prints are super easy and can be done with soft clean towel. No need to spray anything to clean. I wish we can play Netflix and other video streaming apps on the family hub.

[This review was collected as part of a promotion.] I’ve had it for 5 days. No problems thus far. I love it.

[This review was collected as part of a promotion.] I love this fridge. Best one I’ve ever had. I can see what’s in there from the store. It reminds me to stock up. It also keeps everything at the perfect temperature. I love the different ice sizes as well.

[This review was collected as part of a promotion.] Bought this item about a month ago and so far so good no complaints. The only thing is the panels get scratch easily.

[This review was collected as part of a promotion.] I bought this 9 months ago and i have not been disappointed. I love it, probably my best decision on a big purchase this year. I highly recommend.

Pros: - We have been happy with the overall functional design, and it looks very nice. - it keeps things cold - like the hidden “beverage center” Cons: - family hub isn’t as useful as we thought it would be. It does take the place of photos held up by magnets, post-its and finger paintings, but the food recognition, the “see what’s in the fridge” features are fairly useless to us because they aren’t very accurate. Should have adopted either android or iOS, instead they offer mostly useless apps and the integration into existing accounts is clunky. - the Samsung “bing assistant” is basically a Siri/Alexa ripoff but worse. - the “FlexZone” drawer mechanism broke after like 4 months. Most of it is made out of lightweight plastic (even the drawer slide gear sprockets??) and it is wobbly and flimsy when you open it. It then broke the plastic tab off the basket that fits into the drawer. The drawer is a good idea, especially for kids. Knowing that, it should be the toughest most bulletproof part of the fridge. Instead it’s the weakest. - the ice bins are giant, but never get full. It’s plenty of ice, but why all the wasted space? - freezer is a bit small… I would have opted for no “FlexZone” and more freezer. Plan on having a second deep freezer if you have a family. Wife disagrees, she likes the FlexZone for the kids. GET THE EXTENDED WARRANTY. Warranty claim was easy, but we will see how the repair goes.

[This review was collected as part of a promotion.] Upgraded to this Fridge from the original Samsung Hub fridge... And this one is a massive upgrade! The in door beverage center is amazing and we use it so much more than we thought we would. It took a bit of time to get used to the ice in the freezer compared to the door.. But I love the two types of ice and the quantity of ice it hold... Plus it opened up more fridge space!

[This review was collected as part of a promotion.] I love this fridge for several reasons. 1. Super sleek and modern. 2. I can keep my family’s shared calendar on it for quick reference with Family Hub. 3. I love the infuser water pitcher. (Hint:turn on auto fill in settings) 4. Lots of room.

I have now had this about a year and random things are falling apart. First the self filling pitcher keeps saying it's full when empty. The plastic on the pitcher itself keeps chipping little by little by the spout. The next problem is the ice tray that the ice bites form in is cracked. The crack goes through the whole edge, it does not make ice , it only poora out water. The third problem is the plastic edging on the top shelf in the back. The whole piece is cracked right down the center the long way. The fourth problem is that the 3rd drawer bin is cracked where it connects in front and now has a de sized hole in it. There are things I like about it , but mostly dissatisfied with Samsung's quality and warranty. There is no reason all these problems should exist, these are defects in the craftsmanship not caused by use. Save your money buy a better product.

Bought Samsung bespoke 29cuft refrigerator thinking it would last longer and good quality, better service but Samsung priced me wrong 100 percent. The fridge stopped cooling within a week of installation/ delivery. After 3 service appointments the fridge still doesn’t cool cameras doesn’t work. Buy this if you are not on sure on how to fill your home. i am literally living with a refrigerator which doesn’t work since 35 days and the technician will reschedule the appointments at the last min. If you call customer care on how to live without fridge they will say don’t buy groceries that go in fridge lol. Not sure how many days this refrigerator will last as it couldn’t last even a month. Buy at your own risk

[This review was collected as part of a promotion.] I've been seeing Samsung's new fridge upgrades over the last few years, but until I got this unit delivered I did not realize how amazing the latest additional features are and how it would actually help with so many day to day things in improving your overall kitchen experience. I have to start off with the inside water auto refill jug. Only someone who does this on daily basis will understand me, if someone keeps your water jug always filled and ready for your every single need, it just removes the additional stress filling all the various bottles for kids and other family members, it being behind a closed door actually helps with having a toddler at home, locking external system are not practical as this. Hats off to whoever thought of this ingenious idea. It actually fits in the same place as my old one but I do not understand how they were able to add all the extra space. Open both the doors you will see a wide open space which I have never ever seen before in any fridge. More than enough for all your needs and the crisper drawer keeps my fruits fresh for so long. The flex drawer is awesome, I use it for veggies, and realized, keeping them open in a wide tray like this just keeps them fresh for longer than saving them inside a container or bag. Also when you cook, it simply makes it easier to choose and decide when you can see everything in one shot Ice cubes section is perfect for any party. Actually coming to party hosting, you can cook your new recipes watching on youtube right on the fridge, you can see and let in the guests who rang your bell, you can play music/videos on it, and for drinks the small and large cubes makes your life so easy. Family hub is actually a party hub!!! Color option is a personal choice but from what I learned with this is that the Matte black is a really cool option, especially now that your fridge matches with your microwave and range. which all moved from the stainless steel to black glass and steel combo. To summarize, after using it for 6+ months, I am yet to find a flaw with it and simply put a perfect upgrade from all the expected and unexpected features you know about a refrigerator. I have been recommending this product to all my friends and I would do the same to whoever is reading this review as well.

[This review was collected as part of a promotion.] I was given first dibs on this. amazing pc due to the last issue with my order never being shipped the insiders really took care of me and made sure I was made whole! I'm so surprised by the absence of features this refrigerator has and ill mention the ones that are by far the best IMHO but by no means is that all the smart fridge can do so buckle up! firstly the design is sleek and modern with soft edges and a gentle look so as to not be to intimidating as to it's features until you walk upto the sensor and the screen welcomes you with a robust array of options galore! what would you like to do? find a good recipe and watch it being made on this amazing screen of endless possibilities or stream Spotify by telling Bixby while your hands are full. Things you didn't seem a necessity bece just that! How about a great way to make kids involved by playing a YouTube video of their favorite characters songs while making their favorite snack? The Samsung smart refrigerator has ample space that's deep and wide so a big family of 6 like ours has room to spare. options of what to make the middle drawer we chose more freezer space so it's really up to you how to keep your perishables or non in their safely stored with the best in cooling technology we love our water dispenser with two options a jug filler or dispenser that both have equal usage in our household! love that the smart app shows from the grocery store if I have enough milk left for the next day it's just an awesome smart device that our family enjoys and wouldn't do without.

I am absolutely in love with this new Fridge. So I actually bought this for my Mother-in-law's house. My kids spend half of the time at their house if they are not at my house. And the fridge she had was an old small fridge. Having my kids half of the time, you need to have a very spacious fridge to fit all of my Family's needs. This fridge right here is just that. The space in this Bespoke Samsung Fridge is tremendous. Now apart from the space there are so many great features I have set up the wifi and connected this new fridge to my Samsung app on my smart things. I can view what food is inside just from my phone. I can also change the setting of how cool I want it or if I want the ice or water turned off. This is absolutely beautiful inside and out. Now about the screen this fridge has, well it has left me speechless . I absolutely love the control of the features right from the screen. The screen can also be turned into a TV literally . My kids were wat hing samsung tv on this. So it's like having 2 in1 a TV and a Fridge. I can also have a calendar, shopping list, reminder, and many more features I still will find once we have it more time. The water pitcher is a plus for me. Having a pitcher of cold water is great other than having just the glass of water pour it from the fridge. The ice making is a great feature to have when we have small gathering with family for our drinks. The Freezer space is so much bigger than the pictures show and of what I imagined. Now every time someone comes over to my Mother-in-law's house they ask about the fridge! And of course my Mother-in-law loves to tell them how great it is in every way. I will definitely recommend this Bespoke Samsung Refrigerator to all my family and friends.

Best fridge I've ever had. Tons of space, love the in-door water pitcher, temperatures seem pretty uniform, great flexibility with the drawer, and it looks great. Love the family hub linked with alexa. Advanced/modern, sleek, tons of features, and it works great. Highly recommend.

We are liking this fridge quite a lot. Initially we were not sure if we would like the way it looked because our older fridge was stainless still and we liked it that way but I definitely like this new style too and I think the glass doors look great and are very easy to clean (big plus here). Inside, the space and the shelving is also great. I felt it easyto organize everything and that extra drawer in the middle is a very nice addition with the feature that allows the temperature to be different from all the rest. Now my favorite things: the built in water pitcher that refills itself as we use and the family hub. Im very happy with the built in water pitcher because its very convenient so you don't need to spend time filling it up anymore. My other favorite thing is the family hub: its great to have something like alexa built in their system because now we use alexa to do our groceries list. We also add notes to the memo we have on our home screen and even started to use the alarm function too, to remind us to giving our dogs medicines, etc. The hub also comes with easy access to recipes which I recently have started to explore. I fill this fridge comes with so many new features that we are still learning about it all. Having the smart things app to control lots of features like temperature, ice, etc via phone is also very nice. The only issue I've had so far was that after uploading one picture that we use as our home screen, I was never able to upload another, so that's something I still need to find a way to fix, but it's not important enough to give this fridge 4 stars instead of 5. As I said before, so far we are very happy with it and have no complaints.

First let’s talk about the capacity of this large refrigerator. There’s room to store the families favorite foods in this Samsung Bespoke refrigerator. I can store food in all size containers, pots & pans on shelves in drawers and doors. It feels like there’s a place for everything. My kids love the Flex drawer. It's as if they have their own spot in the fridge for drinks and snacks. The clean boxy shape translates to a lot of uninterrupted space inside without all the curves and odd areas that can limit placement. For clean lines and cleanliness I’m happy the water spout is hidden behind the easy access panel. You’re less likely to have water and ice spills on the ground. I don’t see any water spots or calcium build up on the outside or inside the door. There’s a large capacity ice tray that allows you to see how much ice you have and easily access as much or as little of it. Who doesn’t like a scoop of crushed ice in a refreshing drink? The HUB is an amazing tool for ordering groceries, listing ingredients or leaving notes for everyone to see. I can watch a cooking show on the fridge and follow the instructions. Party planning? Manage prep like a pro and play music at the same time. You can display artwork and or personalize it with your family photos. My guests tend to stop for a few minutes to look at the photos on the HUB. I can see what my other connected devices are doing such as the washer and dryer, multitasking like a pro! You can use the SmartThings app to see what’s inside your fridge or to change the temperature in the different zones! Please improve the camera placement for better viewing angles. There should be better group control of other Samsung devices if you want them to display the same thing such as uploaded photos and Artwork either in sync or randomly pulled from the same bucket. I received this product at a discount for my honest opinion.

[This review was collected as part of a promotion.] We absolutely love this refrigerator. The fridge although it is the same dimensions as our old unit this one is layed out so much better and makes better use of the space and offers more shelf configurations so it has so much more room. Also we previously had a side by side and you couldn’t even fit a large pizza box in it, you could probably easily fit 20 large pizzas with no problem in this one. One feature we really like is the dual ice sizes. At first I was like why??? But the smaller cubes fit in some water bottles and kids cups so much better. Another feature we use and love is the family hub. My daughter sits at the kitchen island and eats her breakfast watching videos on the screen. When I’m home at night cooking dinner I usually listen to a pod cast or listen to pandora radio. Also we use the feature where you can sync the display to our Samsung tv in the living room and be watching the same thing at the same time. All in all we are really loving all the features the looks and the size of this refrigerator.

[This review was collected as part of a promotion.] This is the beat refrigerator I've ever had. It is easy to clean and has plenty of storage. I enjoy playing my music on the refrigerator app while I cook and planning my next meals for the week. My favorite thing is the water filter and ice machine. I would highly recommend this Fantastic refrigerator