Hello, we are sorry to hear about the issue you experienced with the SharkBite PVC Disconnect Clips. These clips are specifically for SharkBite PVC transition fittings that have a white plastic collar on one end. It is possible you needed the Disconnect Clips for the SharkBite fittings that go to copper, PEX, CPVC, HDPE, and PE-RT, which have beige color plastic collars. The correct clips can be found on Home Depot's website by searching Home Depot Item # 100638139, 100638161, and 100638204. Please reach out to our Customer Service Team at 1-877-700-4242 so we can assist further.