Customer Reviews for South Shore Gramercy Pure Black Full/Queen Platform
- Made using non-toxic laminated particleboard for durability
- Features 2 practical storage drawers will full-extension slides
- Constructed and designed as per North American safety standards
Customer Reviews
Aug 14, 2021
Parts missing. Not sturdy...
Parts missing. Not sturdy
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Response from South Shore TeamAug 16, 2021
Dear Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you encountered missing parts and stability concerns. You may reach out to our Customer Service team so we may assist you under warranty and send replacement parts. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jun 11, 2021
worst purchase
The boards dont even line up. This is the worst purchase i have ever bought
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Response from South Shore TeamJun 11, 2021
Dear Alaina, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jun 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SouthShoreCustomerServiceJun 13, 2021
Thank you very much for taking the time to leave this great review :)
May 4, 2021
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Apr 11, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SouthShoreCustomerServiceApr 17, 2021
Thank you so much for this great review. We are glad to hear that you like our furniture :)
Mar 23, 2021
Horrible piece of junk, couldn’t even finish putting it together...
Horrible piece of junk, couldn’t even finish putting it together without it falling apart
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Response from South Shore TeamMar 25, 2021
Dear Hollie, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jan 15, 2021
Good quality, took a while to put together, but we...
Good quality, took a while to put together, but we really like it
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Response from SouthShoreCustomerServiceJan 16, 2021
Thank you so much for this great review. We are glad to hear that you like our furniture :)
Jan 12, 2021
It broke after 4 months.....
It broke after 4 months..
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Response from South Shore TeamJan 13, 2021
Dear Hannah, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Dec 17, 2020
Rather easy to build some issue with drawers and screw slots did not line up in some places. the...
Rather easy to build some issue with drawers and screw slots did not line up in some places. the bed slides all over the frame and does not sit in place and its difficult to open the drawers and reach them.
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Response from South Shore TeamDec 18, 2020
Dear Sara, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and review your product at home have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Dec 5, 2020
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Dec 4, 2020
This came with a lot of pieces. It is particle board not wood. The drawers are hard to open if yo...
This came with a lot of pieces. It is particle board not wood. The drawers are hard to open if you have carpet. I would not buy again.
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Response from South Shore TeamDec 5, 2020
Thank you very much for this review. We are deeply sorry for the inconvenience. If you want any assistance don't hesitate to contact us at services@southshorefurniture.com and we'll assist you the best we can :)
Nov 11, 2020
It’s not good wood. It’s compressed wood. I feel it...
It’s not good wood. It’s compressed wood. I feel it could be better if it were solid wood.
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Response from South Shore TeamNov 11, 2020
Dear Clifton, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Nov 11, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from South Shore TeamNov 11, 2020
Please reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Oct 8, 2020
Very poor quality! Very flimsy! Bent after less than a...
Very poor quality! Very flimsy! Bent after less than a week use! Would not recommend!
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Response from SouthShoreCustomerServiceOct 8, 2020
Dear Elena, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Sep 3, 2020
Essentially fell apart not even 2 weeks in to owning it. Extremely cheap plywood that snaps with ...
Essentially fell apart not even 2 weeks in to owning it. Extremely cheap plywood that snaps with barely any weight. Don't recommend. :(
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Response from SouthShoreCustomerServiceSep 5, 2020
Hi, thank you for purchasing some South Shore furniture. However, we feel sorry for the inconvenience you have experienced and would like to take some time with you to analyze the situation and find a solution as it comes with a 5-year limited warranty. If you would like to discuss this with one of our agent, please reach us 7-days a week at 1-800-290-0465 or services@southshorefurniture.com. Thank you so much!
Aug 19, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SouthShoreCustomerServiceAug 19, 2020
Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Aug 18, 2020
Not the best quality. Boards don’t quite match up. There...
Not the best quality. Boards don’t quite match up. There was a chunk missing in one spot where the mattress sits.
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Response from SouthShoreCustomerServiceAug 22, 2020
Thank you very much for this review. We are deeply sorry for the damaged pieces and you have a 5 years warranty with us for replacement parts so if you want to replace a part, don't hesitate to contact us at 1-800-290-0465 and we'll be more than happy to assist you :)
Aug 4, 2020
It was pretty easy to put together. Takes around 2-2/12...
It was pretty easy to put together. Takes around 2-2/12 hrs non stop do do it but turn out great.
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Aug 2, 2020
This is the worst bed I ever bought. I missed...
This is the worst bed I ever bought. I missed hardware twice, so I had to wait for them for around 1 month in orden to put it all together. Parts don’t fit 100%. The edges of the bed are too sharp, so my wife and me got leg cuts many times. I DO NOT recommend to purchase this product at all. Really disappointed that Home Depot promotes this seller.
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Response from SouthShoreCustomerServiceAug 3, 2020
Dear Luis, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach back out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jul 22, 2020
Love the product and the customer service....
Love the product and the customer service.
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Response from SouthShoreCustomerServiceJul 26, 2020
Hello, thank you for taking the time to leave this amazing 5 stars review and for choosing our company for your furniture needs! We are thrilled to hear that you enjoy your new South Shore unit and that you had a good experience with our customer service. :) Have a wonderful day!
Jul 16, 2020
Easy instructions and though the package was heavy it was not hard to assemble.
Easy instructions and though the package was heavy it was not hard to assemble.
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Jul 14, 2020
Came cracked and messed up
Came cracked and messed up
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Response from SouthShoreCustomerServiceJul 15, 2020
Dear Vs, thank you for taking the time to share your experience with us and we're sorry to hear that you received damaged panels. You may reach out to our Customer Service team so we may assist you under your warranty and send replacement parts. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jul 14, 2020
The instructions were a little vague, but I finished in...
The instructions were a little vague, but I finished in the assembly in about 2 hours. Looks good seems sturdy.
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Jul 13, 2020
This product was horrible. I ordered this for my new apartment and the pieces do not fit together...
This product was horrible. I ordered this for my new apartment and the pieces do not fit together and on the second sleep, the support beam broke. For reference, I am only 150 pounds so there is no reason that should have broken. I am extremely disappointed in this bed frame and home depot's lack of a refund policy. I bought this bed less than 20 days ago and it has already failed. DO NOT BUY THIS PLATFORM! Makes me question all of the products on Home Depot's site.
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Response from SouthShoreCustomerServiceJul 18, 2020
Thank you for taking the time to leave this review. We are so sorry for the damage piece and for the issur you're having with your platform bed. If you want any assistance resloving this matter please contact us at services@southshorefurniture.com and our customer service team will be more than happy to assist you :)
Jul 2, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SouthShoreCustomerServiceJul 4, 2020
Hello, thank you for taking the time to leave such a nice review and for choosing our company for your furniture needs! Have a wonderful day!
Jul 2, 2020
This bed was terrible. Took hours to build and broke...
This bed was terrible. Took hours to build and broke the 3rd day I slept on it and the prices never really fit right.
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Response from SouthShoreCustomerServiceJul 2, 2020
Dear Lea, thank you for taking the time to share your experience with us and we're sorry to hear that you are having issues so quickly with your bed. You may reach out to our Customer Service team so we may assist you under your warranty. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jun 23, 2020
Instructions were very confusing just Looked and felt so cheap...
Instructions were very confusing just Looked and felt so cheap for the price i paid.
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Response from SouthShoreCustomerServiceJun 24, 2020
Dear Josh thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jun 11, 2020
It was missing pieces of wood. Drawers not functional...
It was missing pieces of wood. Drawers not functional
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Response from SouthShoreCustomerServiceJun 11, 2020
Dear Sir or Madam, thank you for taking the time to share your experience with us and we're sorry to hear that you received missing and defective pieces. You may reach out to our Customer Service team so we may assist you under your warranty. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jun 9, 2020
Very cheap...
Very cheap
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Response from SouthShoreCustomerServiceJun 13, 2020
Thank you very much for this review. We are deeply sorry for the inconvenience. If you want any assistance don't hesitate to contact us at services@southshorefurniture.com and we'll assist you the best we can :)
Jun 9, 2020
It looks nice and does its’ job. It is...
It looks nice and does its’ job. It is really heavy so I don’t think I could take it with me if I move. Overall good for the price
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Response from SouthShoreCustomerServiceJun 14, 2020
Hello, thank you for taking the time to leave such a nice review and for choosing our company for your furniture needs! We are very glad to hear you like your new South Shore unit. Please note that our products to be easily diassembled. So, if you move, it would totally be possible to disassemble the item and it would be lighter to move. :) Have a wonderful day!
Frequently Bought Together
Price:
$268.19
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Size | |||
|---|---|---|---|
Queen | Queen | Queen | Queen |
Box Spring Required | |||
Box Spring Not Required | Box Spring Not Required | Box Spring Not Required | Box Spring Not Required |
Bed Frame Material | |||
Wood | Composite | Composite | Composite |
Furniture Features | |||
No Additional Features | Drawers, Storage | Drawers | Drawers |
Headboard Mount Type | |||
Bed Frame Mounted | Freestanding | Freestanding | No Headboard |
