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Customer Reviews for STERLING 60 in. x 30 in. Soaking Bathtub with Left Drain in White

Internet #302568786

Model #71171710-0

Store SKU #1002637722

  • Bathtub with durable, easy-to-clean Vikrell material
  • Suitable for install with STORE+ or Traverse wall sets or tile
  • Walls and accessories sold separately

Customer Reviews

  • 4.1
    out of 244 reviews
  • 63% recommend this product
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Showing 1-30 of 244 reviews
Good tub in stock at local HD.
by
  • Verified Purchase
The first one was delivered cracked; Home Depot asked me to return it to the store in my Toyota Corolla S+. I finally got a refund from Kohler and am still trying to get rid of the tub. The second one was delivered cracked. I managed to cram it into the rear of a friend's car and drive 35 minutes to the store with it to get a refund. The third one was delivered intact, despite the fact that Home Depot now uses a doordash-like service and it was stuffed sideways into a cargo van surrounded by other material. I do not recommend having this product delivered.
by
  • Verified Purchase
It was packaged well, delivered on time, exactly what was advertised. I like supports and reinforcements on the bottom & it was lightweight. Installed easily.
by
  • Verified Purchase
Want to rent a tub?
Please choose something else. While being an attractive tub it is cheap plastic junk. Ours cracked in multiple places in the bottom although the people that use it weigh less than 175 lbs. and it doesn't get a lot of use. Although it's under warranty my satisfaction with Kohler has been less than helpful. I doubt I'll ever purchase anything made by Hohler again.
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Response from Sterling Product ExpertSep 7, 2023
Edward, my name is Jessica with Sterling Customer Service. I am sorry to hear your Sterling Store+ bath has cracked. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to hear more about your experience with this bath. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Sterling Customer Service.
    1 found this review helpful
    by
    • Verified Purchase
    Love this tub. It is deep and long. I can not keep the kids out of it.
    by
    • Verified Purchase
    This bath was easy to fit in the space left...
    This bath was easy to fit in the space left after removing the old one and it looks fresh and clean
    by
    • Verified Purchase
    Generic Product
    I purchased a 30"x60" Sterling bathtub and surround kit (direct mount to stud) for a client/ bathroom I am remodeling. After carefully installing the bathtub, I noticed a very small crack, so, I let the tub sit for a few hours, came back, and well, I was off to a different store to purchase another bathtub. I discovered that the new bathtub, which is the same model is very different. The new bathtub is thicker, and heavier in weight, and in two areas of the tub, the Sterling name is molded on the surface. I am disappointed with Home Depot.
    by
    Response from Sterling Product ExpertJun 9, 2023
    Hello Buddyboy, this is Lisa with Sterling. I am sorry to hear of your experience with your new tubs. This is certainly not something you should anticipate. We would like to connect with you direct. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help. Sincerely, Lisa A., Sterling Customer Service
      by
      • Verified Purchase
      Good tub
      Great quality tub with nice features. Do note that this tub is to be used with a surround and not a tile wall like we are putting in.
      by
      • Verified Purchase
      • Recommended
      I am taking more bath now. easy to lie down...
      I am taking more bath now. easy to lie down and get up.
      by
      • Verified Purchase
      Needs a longer drain cable/linkage than standard
      I found out when using a lift and lock drain. That's the type with a lever you flip up and down at the overflow fitting below the facet. I had bought an Eastman 1.5-in Chrome Trip-Lever Drain with Brass Pipe. It's 13.4 inch internal linkage is nearly two inches short. Something to do with this tub design having the overflow port and drain port further apart as to height. I had to go with a drain plug type that screws into the drain port.
      by
        • Recommended
        1 found this review helpful
        Kept breaking in transit. Wall system was even worse....
        Kept breaking in transit. Wall system was even worse.
        by
        Response from Sterling Product ExpertMar 16, 2023
        HomeDepotCustomer, my name is Jessica with Sterling Customer Service. I am sorry to hear your Store+ bath has broken in transit. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to hear more about your experience with this product. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Sterling Customer Service.
        • Verified Purchase
        by
        • Verified Purchase
        by
        • Verified Purchase
        impossible to clean
        Shape and size are good but this plastic tub is impossible to clean. I’ve used everything imaginable and it just looks dirty all the time. I wish I would have just invested in porcelain.
        by
        Response from Sterling Product ExpertFeb 21, 2023
        maryw, my name is Jessica with Sterling Customer Service. I am sorry to hear of the troubles you are experiencing with the finish of your Sterling Store+ bath. The recommended cleaner for the Vikrell material is the Sterling Vikrell cleaner. The following link is to the Care and Cleaning Guide as well: http://bit.ly/3ao02x2. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help! - Jessica P. Sterling Customer Service.
          • Recommended
          by
          • Verified Purchase
          by
          • Verified Purchase
          I love this tub. It feels deep and big, but...
          I love this tub. It feels deep and big, but it's also easy to step into. I like it so much more than other tubs, because it doesn't have all the "decoration" and arm shelves and all the other foofy stuff that most tubs have. This is just simple, comfortable, spacious, and sleek.
          by
          • Verified Purchase
          1 found this review helpful
          Don't waste your money!
          If I knew then what I know now I would have bought another metal tub. I thought buying acrylic I was "upgrading" tub was installed with a professional plummer (that I trust) and this tub is garbage. A year later it has a hairline crack in the tub. I already used all my extra tile to fix my tub back the first time. Now I will have to retire the entire bathroom and replace a new tub. Don't buy this over a metal tub! The metal tub will last at least 10 years. This tub lasted a year.
          by
          Response from Sterling Product ExpertDec 26, 2022
          Hi Joseph, this is Lisa with Sterling. I am sorry to read of your concerns with your product. We would like to connect with you direct. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help. Sincerely, Lisa A., Sterling Customer Service
            1 found this review helpful
            by
            • Verified Purchase
            Nice until I found a small gauge in it. Poor...
            Nice until I found a small gauge in it. Poor quality
            by
            • Verified Purchase
            by
            • Verified Purchase
            by
            • Verified Purchase
            An excellent product....
            An excellent product.
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Came to the store with cracks on it. Returned it...
            Came to the store with cracks on it. Returned it automatically.
            by
            Response from Sterling Product ExpertAug 9, 2022
            Hi, this is Lisa with Sterling. I am sorry to hear of your experience with the product that you purchased. We are more than glad to help. Please feel free to reach out to us at KohlerCustServ@Kohler.com for further assistance if needed. We look forward to hearing from you. Sincerely, Lisa A., Sterling Customer Service
            • Verified Purchase
            DYI Beware
            I read many reviews for this tub and with a 60 something overall recommendation rating I had concerns. The first complaint was defects in workman ship. That was not an issue - it was checked at the store. The second complaint was quality of material. Here they have a 10year warrantee (but that is no consolation if you have to rip it out). We had two people fitting the tub. We had do do several fits - had a dry fit and need to modify drain assemble. Dry fit again and it was not completely balanced and had to put down a mortar bed to help level (as per instructions). On the third fitting the edge of the flanged cracked in moving the tub. So you need to be careful. The instructions on the mortar bed are not helpful. I've put down mortar beds on flat bottom tubs, but this is a web bottom with feet, and the drain end is lower than the back end. I built a form 1" at the drain side up to 2" at the end for the mortar, so when I set the tub in the bed, it would fill each web so there would be little excess. My concern that too much excess would create issues. Worked like a charm. Feels solid, and looks good. Now I have to look for acrylic repair kit.
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              • Recommended
              3 found this review helpful
              Showing 1-30 of 244 reviews

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