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Customer Reviews for SunTouch Floor Warming SunStat Command Programmable Radiant Floor Heating Thermostat

Internet #206695559

Model #500850-SC

Store SKU #1001694341

  • Easy and reliable way to control your floor heating system
  • SmartStart technology automatically adjusts start time of system
  • Built-in GFCI for safety and energy use monitoring

Customer Reviews

  • 4.6
    out of 207 reviews
  • 90% recommend this product
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Showing 1-30 of 207 reviews
Easy to use, once installed by a professional...
Easy to use, once installed by a professional
by
  • Verified Purchase
Although it does heat the floor the system will come...
Although it does heat the floor the system will come no where close to its maximum. I’m only getting to 85 degrees maximum while the floor maximum is 99 degrees.
by
  • Verified Purchase
2 found this review helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
This was a replacement for the same unit I already...
This was a replacement for the same unit I already had. It a good product very easy to program.
by
  • Verified Purchase
Failed after a little over a year
This is our third Suntouch thermostat in 5 years. This one failed after little over a year, just when the temperatures were dipping below freezing. Neither of the first two lasted two years. All these Suntouch products seem to be of terrible quality!
by
Response from WattsWaterFeb 11, 2020
Hello,

I'm sorry to hear you've had trouble with these. Please contact our customer service at the number below to see if there's anything they can help with to prevent further issues with this.

Best,
Watts/SunTouch team
1-888-432-8932
Monday-Friday, 8:00 a.m. - 5:00 p.m. (CST) Watts
    • Recommended
    3 found this review helpful
    Very easy to program. The touch screen is great!...
    Very easy to program. The touch screen is great!
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Great tool ...
    Great tool
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    This floorstat is the 3rd one that we've had on...
    This floorstat is the 3rd one that we've had on our system in 11 years.. All three failed differently. We keep replacing them though, because radiant floor heat makes our 3-season sunporch a true all-season living space.
    by
    Response from WattsWaterDec 19, 2019
    Hi Helen,

    I'm sorry you've had repeated issues. This is not normal and we're eager to learn more about your situation. Please contact our customer care so that we can help resolve this and save you further trouble.

    Best,
    Watts & SunTouch team
    1-888-432-8932
    Monday-Friday, 8:00 a.m. - 5:00 p.m. (CST) Watts
    • Verified Purchase
    3 found this review helpful
    Great Product. Wanted to heat a very cold bathroom floor...
    Great Product. Wanted to heat a very cold bathroom floor and didn’t think to heat at the time tiling was done. Easy to install and works great. Very Happy and Warm too.
    by
    • Verified Purchase
    Worked like a charm!...
    Worked like a charm!
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    The thermostat is replacing the original one that we had....
    The thermostat is replacing the original one that we had. It is easier to program and works well.
    by
    • Verified Purchase
    Nice alternative to warm floor after flooring is installed as...
    Nice alternative to warm floor after flooring is installed as long as there is access to floor from below. Product is very fragile and can be a bit scary to work with around plumbing due to its fragile nature. Once installed, works pretty well.
    by
    Response from WattsWaterNov 12, 2019
    Hello,

    Sorry to hear you found this fragile. If there is anything we can do to help, please reach out via the contact us form on our website or at the phone number below as we do not usually here this is fragile so we would love to help you out.

    Best,
    Watts team
    1-978-689-6066
    Support Hours: M-F, 8:00 a.m. - 5:00 p.m. ET Watts
    • Verified Purchase
    1 found this review helpful
    Professional...
    Professional
    by
    • Verified Purchase
    We purchased this unit to replace our unit that burned out. Setup options were easy.
    We purchased this unit to replace our unit that burned out. Setup options were easy.
    by
    • DIY
    • Verified Purchase
    • Recommended
    1 found this review helpful
    Did the job we purchased it for!...
    Did the job we purchased it for!
    by
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Love it! It looks great and works great too!...
    Love it! It looks great and works great too!
    by
    • Verified Purchase
    Excellent system. Easy to install. Primary use in 4AM till...
    Excellent system. Easy to install. Primary use in 4AM till 7AM in winter months.
    by
    • Verified Purchase
    Great product!
    Unbelievably easy to install and operate. The touchscreen features are simple to use and understand.
    by
      • Recommended
      The system won’t turn off, the floor is always warm....
      The system won’t turn off, the floor is always warm. I think that the control unit is defective and needs to be replaced. I had to turn off the breaker in the panel to turn off the heated floor.
      by
      Response from WattsWaterMay 23, 2019
      Hi Bill,

      Sorry to hear that the control unit doesn't seem to be working. Please contact our customer care (contact information below) and they will be happy make this right for you.

      Thank you,
      Watts
      Phone: 1-800-276-2419
      Support Hours: M-F, 7:00 a.m. - 6:00 p.m. CST
      Email: via our website Watts
      • Verified Purchase
      Great product. Installed under porcelain tiles throughout first floor in...
      Great product. Installed under porcelain tiles throughout first floor in private home.
      by
      • Verified Purchase
      Part broken. Would not heat floor. ...
      Part broken. Would not heat floor.
      by
      Response from WattsWaterApr 18, 2019
      Sorry you are having issues please feel free to call 888-432-8932 option “1” for electric and option “2” for Hydronic. Watts
      • Verified Purchase
      It works as advertised. I've had it for over a month now. We love the warm floors when we get up...
      It works as advertised. I've had it for over a month now. We love the warm floors when we get up in the morning and we set it to warm the floors prior to bedtime. Why not? It's supper easy to set up, and gives you the ability to change temporarily or even permanently with just a couple of taps. I guess I'm easily impressed.
      by
      • Verified Purchase
      • Recommended
      We purchased this programmable radiant floor heating thermostat to replace our SunTouch non-progr...
      We purchased this programmable radiant floor heating thermostat to replace our SunTouch non-programmable unit that had burned out after 3 years. It was easy for my husband to swap out and seems to be working well. Having the ability to program this thermostat makes it more energy efficient.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Assembly was fairly easy. Works like a charm. No issues...
      Assembly was fairly easy. Works like a charm. No issues yet!
      by
      • Verified Purchase
      Somewhat difficult to install. Some wires were 12 gauge and...
      Somewhat difficult to install. Some wires were 12 gauge and difficult to push into the box. Wires were clearly marked. Screen is a touch screen unlike in the past. Very nice. Easy to program.
      by
      • Verified Purchase
      Showing 1-30 of 207 reviews

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