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Customer Reviews for Trex Transcend 91.5 in. x 36 in. Rail Kit in Classic White with Classic White Composite Balusters-Horizontal

Internet #202950897

Model #543409046

Store SKU #1000345508

  • Can be used in combination with all Trex Deck Railing lines
  • Won’t rot, warp, peel or splinter
  • Never needs painting or staining, ever

Customer Reviews

  • 3.6
    out of 13 reviews
  • 50% recommend this product
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Showing 1-13 of 13 reviews
Easy to install and looks good
Easy to install and looks good
by
Response from TrexSupportNov 30, 2020
Thank you for choosing Trex. We are so pleased that you like the product. We hope you will enjoy it for years to come.
Erin, Customer Care Team Trex
  • DIY
  • Verified Purchase
  • Recommended
Looks good and relatively easy to install with moderate skill...
Looks good and relatively easy to install with moderate skill level. Difficult to ensure spacing was correct for the gaskets, which Trex says are optional, but really seem necessary. Looking forward to no painting and no dry rot like on wood rails! (Not sure if I'll get asked to do a review for the stair rails. They were very difficult to install - I'd give them a 2.)
by
Response from TrexSupportDec 18, 2019
Hello, and thank you for your review and feedback. We apologize for the difficulties experienced with measuring the rail for gasket placement. As a side note these are optional as you can cut the rail to the exact span between posts for a perfect fit, or you can use the gaskets to conceal your cut ends if desired. Furthermore we are thrilled to hear that you are looking forward to your low maintenance Trex railing system and we hope you enjoy it for many years to come! Thanks, Tori - Trex Customer Care Team Trex
  • Verified Purchase
1 found this review helpful
Well made solid construction and easy to install. Quality look...
Well made solid construction and easy to install. Quality look when completed. Very happy with the completed install.
by
Response from TrexSupportMay 22, 2019
Hello, and thank you for your review of Trex! Trex is designed to be user friendly and easy to install so we are happy to hear that it worked well for you. Thank you, Bradley, Trex Customer Care Trex
  • Verified Purchase
its a railing- long and sleek - looks sharp even...
its a railing- long and sleek - looks sharp even whilst i sleep
by
Response from TrexSupportApr 2, 2019
Hello, and thank you for your review of Trex! We are very happy to hear that you are happy with the Trex railing. Trex is designed to be low maintenance and look great after many years and we hope you enjoy your Trex material for many years to come. thank you, Bradley, Trex Customer Care Trex
  • Verified Purchase
In building a deck off of our house in the...
In building a deck off of our house in the backyard, I knew that creating/making railings would be pretty complicated if I did the design and building myself. I also knew that if I built them out of wood, I'd have a lot more maintenance then I'd care to do. Although these certainly weren't cheap, and are only the "base" model (TREX has a lot of much more expensive designs and choices if you want to pay top dollar), overall I'm quite pleased with the result.I was concerned about how sturdy these would be, particularly the sections with 8-foot runs between posts, but overall I think they are good and sturdy. Don't try to contain a baby elephant with them, but for humans, they seem to be just fine. NATURALLY you need to read all of the instructions, and in building your deck plan ahead to have your posts supported/anchored to the specifications that are required.Construction and cutting of them was easy, but assembling does take a little while. I was able to get all of ours up and installed 100% by my self alone. Now the real test starts; will they outlast me and/or other components to the deck we built? Only time will tell. Overall, I recommend these for anyone, like myself, that wants some good, basic railings that look good and are easy enough to assemble.
by
Response from TrexSupportDec 18, 2018
Hello, and thank you for sharing your experience with us! We are thrilled to hear you love your Classic White Transcend railing. This luxurious railing system offers beauty that will last for years and is backed by a 25-Year Limited Residential Warranty. We hope you and your family enjoy it for many, years to come! Thanks, - Trex Customer Care Team Trex
  • Verified Purchase
A builder for 46 years, this is without a doubt the worst rail system I have ever installed. Ver...
A builder for 46 years, this is without a doubt the worst rail system I have ever installed. Very weak and brittle. Missing components. Phony center support system. Have advised numerous clients to stay away from this. Would not trust the integrity of this rail and would be extremely apprehensive about using it on any height over 12 " above ground.
by
Response from TrexSupportJul 16, 2020
Hello, We’re sorry to hear about your experience with our product. We would like to mention that the Transcend railing system goes through rigorous testing standards to be listed for approval of use for many applications. However to better understand your concerns we would welcome the opportunity to discuss this further. Also if parts or pieces are ever missing in the future we are happy to send out the necessary pieces upon request. Please contact us at 1-800-289-8739, and someone from our customer care team will be happy to assist. Thanks, - Trex Customer Care Team Trex
    5 found this review helpful
    The railing looks good, but the stair components were not...
    The railing looks good, but the stair components were not designed for a normal rise/run. My contractor had to cut larger holes (balusters at an angle require larger holes- duh, Trex!)Also, an adequate number of screws at an appropriate size weren't included.
    by
    Response from TrexSupportApr 17, 2018
    Thank you for your review, we hope you enjoy your deck for many years to come! I am sorry to hear that the baluster spacer holes were not large enough for your stair application.
    Kindly,
    Trex Customer Care Team Trex
    • Verified Purchase
    1 found this review helpful
    Had my order shipped to store. It got lost....
    Had my order shipped to store. It got lost. Had to have it re-shipped (3 week delay). Order arrived at store with 91.5 inch railings cracked in each of two boxes. Got USED pieces that had been cut in another box!! Hardware bags missing from one box; shorted screws in a sealed bag. Horrible!!!
    by
    • Verified Purchase
    1 found this review helpful
    Looks great....
    Looks great.
    by
    • Verified Purchase
    A positive DIY experience. I am not a carpenter and it was a remodel working around the existin...
    A positive DIY experience. I am not a carpenter and it was a remodel working around the existing deck structure. I really like the quality of the product and the rail system made it a no-brainer to install. I juts installed in Sep 2017 so we will see how it holds up to a WI winter. Highly recommend this product to others. Great counter service late on a Sunday to sit down, get on line and put in the order and I received within 5 days. I always like shopping at HD!
    by
    Response from TrexSupportDec 1, 2017
    Hi Mike,

    We are glad to hear that you had a positive experience working with Trex railing. We hope you continue enjoying your deck for years to come!

    Thank you,
    Nicole
    Trex Customer Care Team Trex
    • Verified Purchase
    • Recommended
    1 found this review helpful
    worse item ever
    I do construction for a living. I feel bad for an average home owner - do it yourselfer. What a poor value. Very poor instructions. Generic brackets. Wrong length fasteners. There has to be better rail kits out there . Stay away from this one. I would be ashamed to sell this kit at half the price.
    by
    Response from TrexSupportJun 1, 2016
    Thank you for your review. We would be happy to assist you with any problems you are having installing your Trex Railing. Please contact Trex Customer Service at 1-800-289-8739. Thank you, Gina Trex Customer Service Trex
    • Pro
    9 found this review helpful
    worse purchase ever
    It was all a complete disaster from the minute the 18 wheeler showed up
    by
    • Verified Purchase
    4 found this review helpful
    Easy to use
    product is easy and quick to assemble. The only issue I have is that they don't give you enough extra parts. I needed to cut one section in half and use half on one side of the deck and the other on the opposite side to get a balanced look. Problem came when I went to attach the second section. The special bracket and end covers you need come packed with just enough to do one section. I can't find on line the extra parts package I need. I can't be the only person who's had this issue.
    by
    • DIY
    • Verified Purchase
    • Recommended
    12 found this review helpful
    Showing 1-13 of 13 reviews

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