Overall a great door! First one came in damaged and Home Depot got right on it, had a new one in ...
Overall a great door! First one came in damaged and Home Depot got right on it, had a new one in no time. Watched the video prior to install
and read all directions while installing and my wife and I could not be happier. FYI if you are needing spare keys do so at a locksmith as the key hole is narrower than a standard key. Let them know the key is also thinner. Not a big deal...we will be adding one to our back door as well.
by
Verified Purchase
Recommended
3 found this review helpful
Nov 30, 2022
Think twice
Bought 2 of these about 2 years ago. They are a beautiful, BUT 1 year into it the handle/lock mechanism on 1 has repeatedly failed. We were able to fix it once, but within weeks it failed again. We can feel that nothing catches when trying to open it. Tried buying parts to replace the lock, but it doesn’t fit. Manufacturer website doesn’t provide any useful info. Now the door is inoperable and an emergency hazard for my elderly parents. All this headache at almost $1000 a piece.
by
7 found this review helpful
Mar 1, 2022
Disappointed.
I had two of these doors installed by Home Depot about 4 years ago and overall I like these doors but here's the problem. One of the doors is on the south side of my house and rarely gets used but now It is very difficult to work locking mechanism because it's grungy looking and gets stuck. Of course Home Depot has no interest being it's past 1 year for them to care and now the manufacturer says the same. Don't be fooled by brochure stating 15 Year Warranty. That's only for the door, not the locking mechanism, which is only one year. I like these doors but for the money, you'd think there would be a better warranty that covers the main feature of the door, its LOCKS! Now I'm left with trying to figure out on my own how to get this to work like it should. Buyer beware.
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Response from THD - CSJun 8, 2022
"Dear Valued Home Depot Customer,
Please contact our customer service team for assistance."
3 found this review helpful
Oct 6, 2021
I have gotten tons of complements on this security screen....
I have gotten tons of complements on this security screen. Still haven’t figured out how to get it to lock, but working on it
by
Sep 21, 2021
great door with easy installation!!!!...
great door with easy installation!!!!
by
Jul 28, 2021
Outstanding produce - looks like a screen but is...
Outstanding produce - looks like a screen but is actually a solid security door. It is quite pricey, though.
by
Verified Purchase
Jul 27, 2021
The locking mechanism does not work. Had a general contractor...
The locking mechanism does not work. Had a general contractor work on it for an hour. What good is a security door that does not lock?
Still have not received replacement and it has been 10 days.
HOME DEPOT products have been horrible lately. Going elsewhere.
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Response from THD-CSOOct 8, 2021
"Dear Valued Home Depot Customer,
We are particularly distressed to hear of your customer service experience as 3-point lock issues are typically resolvable and you should have received the correct assistance and any parts needed to accomplish that."
Verified Purchase
Jul 17, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jul 7, 2021
not what i had expected
Well… installing it was very difficult.. the locking mechanism ia strange.. wish I could say it was simple.. not what i had expected.. but i guess better than what had been placed before
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Response from THD - CSOct 5, 2021
"Dear Valued Home Depot Customer,
For installation help refer to the installation video provided in the product listing on homedepot.com"
Recommended
Jun 24, 2021
Handle is flimsy black plastic not same quality when compared...
Handle is flimsy black plastic not same quality when compared to lower cost Unique Home Designs Security Door with Tempered Glass Insert. Disappointed!
by
Verified Purchase
1 found this review helpful
Jun 4, 2021
Love it very well made...
Love it very well made
by
Verified Purchase
Jun 2, 2021
Excellent high security screen door that doesn’t look like one!...
Excellent high security screen door that doesn’t look like one! A very well built and attractive door with near full visibility!
by
Verified Purchase
1 found this review helpful
Jun 1, 2021
This is a great door, enough said!...
This is a great door, enough said!
by
Verified Purchase
Apr 22, 2021
by
Verified Purchase
Apr 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Feb 18, 2021
The door seems to be a good design but I...
The door seems to be a good design but I don’t like that it’s mostly made of plastic. It has a triple latch that should be secure so I can leave the inner door open and not worry about some dirtbag getting into my house when I’m not looking. If the door was aluminum or steel, I’d give it 5 stars
by
Verified Purchase
4 found this review helpful
Jan 28, 2021
Door made of plastic, triple latch assy was defective, no...
Door made of plastic, triple latch assy was defective, no closer included. I do like the heavy screen, it should work as advertised
by
Verified Purchase
1 found this review helpful
Dec 11, 2020
This screen door is great, sturdy and locks tight. I...
This screen door is great, sturdy and locks tight. I have received many compliments about it.
by
Verified Purchase
Oct 23, 2020
Love this RECESSED security door! It was worth the wait...
Love this RECESSED security door! It was worth the wait (to be back in stock) and worth the price, just under $700, as it allows me to feel peace of mind having my front door open overnight. Did I mention it is recessed, and together with the simple mesh look, it is inconspicuous, because I live in a townhouse community and it is necessary to follow their rules for everything and I also did not want to broadcast to everyone that I spent that much on a “screen door.”
by
Verified Purchase
1 found this review helpful
Oct 7, 2020
The door is fantastic!...
The door is fantastic!
by
Verified Purchase
Jul 15, 2020
Overall a well made door and security locking system. ...
Overall a well made door and security locking system. My only problem was the hinge screw holes were not tapped so I had to buy a tap and do it myself.
by
Verified Purchase
Jul 2, 2020
I like door but it locks internally but not externally...
I like door but it locks internally but not externally with the key.
by
Verified Purchase
1 found this review helpful
Apr 15, 2020
The door was beautiful, but I was unable to install...
The door was beautiful, but I was unable to install it because the screen door handle is placed in such a way that it hit my front doorknob. Furthermore, when I try to use the handle to open the door, the handle hits my doorjamb.
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Response from THD-CSJul 1, 2020
Dear Valued Home Depot Customer,
Recessed mount doors are more prone to hardware interference issues. Download and follow the instructions to determine if hardware interference will be an issue. If so, you can either build your mounting surface out to create the clearance required, switch to a surface mount security door if it will fit or mount your security door with an opposite swing to your main entry door. For more information please view the How to Measure and Fit range document on the product page.
Verified Purchase
1 found this review helpful
Feb 17, 2020
I absolutely love this door. Yes, it is a little complicated to install and a little pricey but t...
I absolutely love this door. Yes, it is a little complicated to install and a little pricey but the end result is totally worth it. The Meshtec material is practically indestructible, and I have four very enthusiastic indoor dogs. I feel safe when I have my wooden front door open to let fresh air in through this screen door because the locking mechanism is a beast! You get what you pay for with this door.
by
Recommended
14 found this review helpful
Feb 4, 2020
Husband installed the door. It took 3 days. Challenging, but...
Husband installed the door. It took 3 days. Challenging, but came out well.While we were expecting to get a standard security door, this is better because there's no heavy bars blocking the view. I didn't want to have to get an extra key, either...but I really like this door. It all worked out.
by
Verified Purchase
1 found this review helpful
Dec 11, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Nov 14, 2019
This is an amazing security screen door. We are impressed...
This is an amazing security screen door. We are impressed with the quality, construction, the video they produced and the technology. I hired my builder to install he said it was not complicated at all. We ordered two more for our double door patios which will replace Anderson screens
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Verified Purchase
1 found this review helpful
Oct 23, 2019
Five Minutes Insralled ans Already Disappointed
The installer finished hanging my door. No more than five minites elapsed and my dog busted rght through. He tore the door trim right off the home! The door was locked and he still managed to bust it open. Come to find out the installer used “too short of a screw” to mount the door. I can not believe the door did not come with appropriate hardware! I now also must call the manufacturer to get one of the cover strips becuase it was damaged. I cant even trust that the parts that stayed attached are secured I am extremely disappointed with the door for that simple fact. Otherwise the door is decent and would suit the typical homeowner for basic safety.
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Response from THD-CSONov 27, 2019
Dear Valued Home Depot Customer,
Please reach out to Unique Home Designs so that our technical support may be able to assist with the correct screws for your installation.
Recommended
3 found this review helpful
Oct 16, 2019
The door does take some know-how to install, but is...
The door does take some know-how to install, but is of very good quality and provides much more security than a typical screen door. It’s just a little expensive.
by
Verified Purchase
2 found this review helpful
Sep 24, 2019
Great security screen door! Looks good and doesn’t have that...
Great security screen door! Looks good and doesn’t have that jail bar look. Full visibility out and max air flow. Highly recommend.