We appreciate your feedback HomeDepotCustomer. We apologize for any inconvenience this may have caused you and assure you that we take your concerns seriously. We would like to investigate the issue further and resolve it to your satisfaction. To assist us in addressing your concern, we kindly request that you give us a call at 1-800-892-3986 and provide us with any relevant information regarding the defect. This will enable us to analyze the situation comprehensively and take appropriate corrective measures.You can reach us Monday through Friday between 8:30 a.m. and 5 p.m. (EST).
Verified Purchase
Aug 2, 2023
Within 20 minutes after I placed the curtain into the rod and adjusted the tension the rod with curtain fell out of the coupling due to the normal weight of the curtain causing the end of rod's small attachment to slip away from the coupling that stayed stuck to the wall. I reconnected the items with the hope that this will not be a reoccurring event. I'm keeping my receipt just in case.
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Response from ZHC_Customer_ExperienceAug 15, 2023
Thank you for your online review. We appreciate your feedback and are sorry to hear that you are experiencing issues with your rod. We would like to assure you that our customer service agents are here to help resolve any concerns you may have. Please reach out to our dedicated customer service team at (800) 892-3986 and they will be glad to assist you with your rod-related issue. Our agents are highly trained and committed to providing you with the best possible support. They are available Monday-Friday 8:30AM - 5PM Eastern Standard Time. We value your satisfaction and look forward to resolving this matter for you.
Verified Purchase
Aug 2, 2023
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Verified Purchase
Aug 2, 2023
Good shower rod and easy to install
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Verified Purchase
Jul 26, 2023
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Verified Purchase
Jul 19, 2023
Very nice shower rod
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Verified Purchase
Jul 12, 2023
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Verified Purchase
Jul 12, 2023
Good quality. Functions as expected. Would buy again.
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Verified Purchase
Jul 12, 2023
Had to return. Would hold tension at certain length but for shower width consistently fell down.
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Response from ZHC_Customer_ExperienceJul 13, 2023
Hi Ken, we're sorry to hear that your Adjustable Tension No-Tools Shower Rod would not stay up. Our Customer Service Department is open Monday through Friday, 8:30AM to 5:00PM EST at 800-892-3986 and could have evaluated your issue and offered assistance. Since you have returned your unit, we will share your feedback with our Quality Control Department. We appreciate your business and hope that you give us an opportunity to serve you again in the future. Thank you!
Verified Purchase
1 found this review helpful
Jul 7, 2023
Easy to assemble and sturdy enough to do it’s job of holding whatever on whatever kind of wall! I bought 2 for each restroom & none has slipped.
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Verified Purchase
Jun 28, 2023
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Verified Purchase
Jun 28, 2023
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Verified Purchase
Jun 28, 2023
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Verified Purchase
Jun 28, 2023
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Verified Purchase
Jun 24, 2023
Purchased just what I needed.
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Verified Purchase
Jun 8, 2023
Nicer than drilling a bunch of holes and wider “feet” than most tension bars.
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Verified Purchase
May 24, 2023
Works and looks great! Only need it until the custom...
Works and looks great! Only need it until the custom glass doors are made and installed.
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Verified Purchase
May 17, 2023
I had to replace a similar style shower rod because...
I had to replace a similar style shower rod because it kept falling down. So far this one has stayed up.
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Verified Purchase
May 17, 2023
The product is good for the price I paid. Holding...
The product is good for the price I paid. Holding well thus far.
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Verified Purchase
May 10, 2023
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Verified Purchase
May 5, 2023
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Verified Purchase
May 3, 2023
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Verified Purchase
Apr 29, 2023
Looks great easy to install...
Looks great easy to install
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Verified Purchase
Apr 26, 2023
It was very pretty, that is why I chose it....
It was very pretty, that is why I chose it. However I had to return it because it was too long for my shower opening and there wasn’t a smaller one that looked as nice. My shower opening is only 36 inches wide.
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Verified Purchase
Apr 23, 2023
Another perfect buy, perfect fit for my shower, right color...
Another perfect buy, perfect fit for my shower, right color combination to match my decor - no assembly required.
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Verified Purchase
Apr 19, 2023
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Verified Purchase
Apr 17, 2023
Looks good, but weak tension
The product looks good, but I could not get it to generate sufficient tension to stay in place. Even a moderate tug pulls it down. This is the second of these products I have purchased. The previous one failed internally after about 7 months and would not produce any tension at all so I had to replace it. I will have to find another product next time.
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Verified Purchase
Apr 14, 2023
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Verified Purchase
Apr 12, 2023
Sylish and sleek, looks great in my bath renovation....
Sylish and sleek, looks great in my bath renovation.