Customer Reviews for nuLOOM Rigo Chunky Loop Jute Tan 10 ft. Farmhouse Square Rug
- Casual design with Solid Color pattern, indoor only, spot clean
- Pile 0.35 in. great for low traffic area, kitchen or living room
- Rug pad recommended with 10 X 10 rug for nonslip & extra padding
Customer Reviews
May 15, 2024
Love this rug, perfect for my home. Packaged very well.
by
May 14, 2024
This rug wants to make my life worse!
[This review was collected as part of a promotion.] Do not get this rug!
I have a studio apartment and now the entire apartment has been taken over by the fibers from this carpet shedding. While the carpet is “soft” to walk on, the fibers that this thing sheds are not. They are pokey and itchy and get all over my socks, which proceed to hurt once I put shoes on. If I drop clothes on it while folding laundry, the clothes are instantly dirty again from the shedding fibers. Just simply do not buy this rug. Rugs USA is great, this rug is the opposite.
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Response from Rugs USA CSMay 14, 2024
Hi JT,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comMay 11, 2024
wrong item
Zero star i ordered square you sent me round and you left it at lobby i had to carry myself to the apartment
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May 7, 2024
Pretty but poor quality
The positives: great ivory color and natural materials.
Cons: This rug was mis-shaped with crooked edges. I was willing to overlook this because it is more common with natural woven materials; however, it immediately started fraying along all of the edges. It also shed a LOT. I decided I’d rather eat the $72 to return it than be miserable and want a new rug on a daily basis.
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Response from Rugs USA CSMay 8, 2024
Hi ARK,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comApr 17, 2024
I love it. It is so beautiful
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Apr 8, 2024
DON’T DO IT
I wanted so badly to love this but I got them yesterday, laid them out and this morning it’s literally coming part at the seam.
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Response from Rugs USA CSApr 9, 2024
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comMar 23, 2024
perfect
Great rug! Comfy on the feet. Superb quality. Great price!
by
Mar 18, 2024
Great for layering, or by itself!
Even though this rug was gifted, the opinion is completely my own. I have wanted to find a neutral jute rug that I could layer under a patterned rug for years & this one is perfect! I love that it is off white so it contrasts with a second rug really well, but it even looked great by itself and gave the room a fresh look for spring. It is natural jute so there were so dark fibers & a few spots in the rug, but I have had jute rugs before so I knew that comes with the territory. I have not noticed any shedding whatsoever and it is soft to walk on. Definitely pleased with this rug!
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Customer review from nuLOOM.comJan 12, 2024
love love this carpet!
i love this rug. it fits beautiful to where i wanted and really cozy ups the room. it is soft and does not shed like some jutes. i would highly recommend
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Customer review from nuLOOM.comDec 19, 2023
Fell apart in less than 6 months. Do not buy!
We had this rug for less than 6 months in a low traffic area and it has SIX significant holes and countless pulls in the weave. Customer service refused to offer any resolution, as they only guarantee their products for 30 days. What a waste of money and time. I’ll be shopping elsewhere for rugs.
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Response from Rugs USA CSDec 20, 2023
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comNov 26, 2023
Jute
Love color and texture but edges are crooked and uneven.
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Response from Rugs USA CSNov 28, 2023
Hi Raquel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comNov 10, 2023
Jute rug
[This review was collected as part of a promotion.] Nice coloring and thickness, soft for jute too, this rug is what I was looking for for my kitchen.
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Customer review from nuLOOM.comSep 30, 2023
Beautiful carpet but can’t get it to stop curling
I love the carpet but no matter what I do I can’t get it to stop curling. I tried tape and weights and nothing
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Response from Rugs USA CSOct 2, 2023
Hi Collin,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry to learn about this issue! We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hair dryer to affected areas to heat up the creases. Always hold the hair dryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause backing to melt.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comSep 29, 2023
8X10 Braided jute rug
[This review was collected as part of a promotion.] Fast shipping and arrived well packaged. The website did an excellent job with their images as the rug was exactly as it looked on the site. I’m happy with the purchase and in fact made another rug purchase yesterday. I can’t speak to the durability, but it feels and looks like a well made quality rug
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Customer review from nuLOOM.comSep 29, 2023
Jute rug
[This review was collected as part of a promotion.] Love it. Had to return one because I measured wrong, but so happy with purchase and return process
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Customer review from nuLOOM.comAug 9, 2023
Poor Quality
[This review was collected as part of a promotion.] Not only did the carpet arrive in a plastic bag with holes in it, the carpet was fraying and otherwise very poor quality.
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Response from Rugs USA CSAug 10, 2023
Hi Bonnie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry that your rug arrived damaged! I see that you were able to speak with our Customer Service Team about the damage and get a return set up.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comAug 6, 2023
Unraveling
I bought the 10x13 and it looked great….Started using this rug in April, and two months later it’s falling apart. There is no heavy furniture or anything sliding on it. Tried contacting customer service with no luck.
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Response from Rugs USA CSAug 7, 2023
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comJul 22, 2023
Not worth the money!
I bought this rug a couple of months ago and looks like I’ve had this for years. It’s completely beat up. Out of the packaging (it came folded) had so many braids not properly sewn. My mother in law had to hand sew it in over 30 spots. It sheds A LOT! And I mean A LOT. Impossible to clean. We’ve tried only sweeping (lightly), robot vacuum , hand vacuum, and every time a ball of the size of my hands comes off the rug. It’s just my husband and I living in this house, we barely used the rug. No rough wear. This is very frustrating. As you can see in the photos, everywhere that it has a connection between braids, it’s worse. Even under the couch, that no one steps on it, it’s bad. And the fibers get everywhere, your clothes, couch and pillows, if you have kids playing on the floor, they will be covered in this rough fiber. Some spots are so bad that I can see the rug pad underneath. We bought the largest size, this is not a cheap rug!!! I expected more for this price. I don’t want the hassle to return a 12x15 heavy weight rug, now I have to stick with this garbage. Save your money and buy something else.
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Response from Rugs USA CSJul 24, 2023
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer review from nuLOOM.comJul 13, 2023
Great neutral, textured rug
[This review was collected as part of a promotion.] We have been looking for a nice neutral rug to ground this space and finally found the perfect one! The braided texture adds just enough visual interest, and the color is a beautiful natural tone that would look great in any room. 10/10 recommend this rug!
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Customer review from nuLOOM.comJun 18, 2023
Jute Braided Rug
[This review was collected as part of a promotion.] The rug is soft and stretchy. The color shown on the site is exactly how it looks in person. I received my rug within two days and I was very happy with my purchase’
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Customer review from nuLOOM.comMay 11, 2023
Perfect rug!!
[This review was collected as part of a promotion.] This is the third rug I’ve got from Rugs USA and yet again it is perfect!! It is the exact color we wanted to brighten up this bedroom and it made a huge difference to the space!! Great quality too!
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Customer review from nuLOOM.comMay 11, 2023
Very pleased
[This review was collected as part of a promotion.] Just love my new rug, it’s pretty, functional and perfect for my dining table to rest on!
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Customer review from nuLOOM.comApr 28, 2023
The prettiest textured neutral rug!
[This review was collected as part of a promotion.] I’ve have this rug in my dining room and love it! It adds so much texture to this space. I love that the jute is eco friendly! I’ll be ordering this in another size to layer in my bedroom!
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Customer review from nuLOOM.comApr 25, 2023
Save your $$$
This rug is a huge disappointment. We’ve had it unrolled for a couple days and it looks like we’ve had it for a couple years. Lots of pulls from the braids (it has not been vacuumed). Bumps/knots in the braids. It sheds something fierce. Socks will turn natural colored. We have family with jute rugs & this is not at all their experience. This is a poor quality rug and huge waste of money.
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Customer review from nuLOOM.comApr 20, 2023
TY
Recommend! Timely, and overall impressive! Thank you.
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Customer review from nuLOOM.comApr 3, 2023
STUNNING - and you won’t be disappointed. It’s a beautiful rug.
Stunning! I used it as a layering rug in my dining room. The color is beautiful- and makes the other hide rug that I layered over it really pop
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Customer review from nuLOOM.comMar 20, 2023
stiching is coming off.
5 days past the 30 day return policy and the stiching on the rug is coming off. 😞
by
Feb 25, 2023
Purple is the best
Very happy with this rug. The color is perfect. It’s thick. No regrets here
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Customer review from nuLOOM.comFeb 22, 2023
Cottage rug
Quality rug. Sheds a bit at first but to be expected.
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Feb 14, 2023
Nice Rug, works well under dining room table; FRAYS horribly
I loved this rug when I first got it. I liked the color and how it worked with my decor. Unfortunately (past my return date) it has FRAYED horribly and does not lay straight on the edges. I have had to order adhesive strips to keep it flat. We have not even sat at this table since receiving the rug. I would not buy this rug again and would return if I could. Disappointing…
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Customer review from nuLOOM.comFrequently Bought Together
Price:
$298.93
