Reviews for Frederick #2559

The Manager Ed has no clue what ‘make the customer happy’ means. Store is very gloomy, disorganized, and everyone there is not friendly or inviting starting with Claudia at customer service.

Popped in to pick up sone plants Cashier was rude!!!

bought 2x3 at this store the lumber was ok some pieces i did not like

we had to make a return of an item and Nick the cashier was more than helpful and understanding.

Thank you to the employees that are available for random questions and always ready to help checking out as well!

Every time I visit this Home Depot, I am greeted with a smile and hello from every employee! Tony and Shauna in the Paint Department are particularly the best!! I needed a very specific paint and texture and they jumped right in to help me get the exact match! This location has done an excellent job staffing their store.

I went in to buy a item and Sergei at customer service was the best

Look for Barbara Pierce in appliances. Very know.

Barbara in appliances is wonderful and very knowledgeable, she really knows her stuff

I returned a high dollar item with no receipt or prior means of payment as I left my wallet. Sharon took her time explain the return process in moments like this, suggested a replacement and recommended all the add-ons necessary. Sharon was absolutely amazing and let a situation that could have gone south go really smoothly.

Gentil people, in 10 minutes 5 workers ask me if I need help with something. Great place.

I shopped for a Patio cushions storage box. The staff: Richard and DENNIS were Outstanding in giving me the Info I need. I will be back for two of these $200 boxes by the end of this month!

Purchased artificial grass, which is only available at Home Depot, and the sales representatives were terrific with assisting me with the right product for my space. I am also happy with the representative that secured the purchase to my vehicle safely.

There was a young lady named Sarahi by the self check out. She was so willing to answer all my questions. She made sure my shopping experience went as smooth as possible. Even my kids noticed how nice she was. That is how customer service should always be!

Please bring back the free coffee. I use to love stopping in just for the free coffee and would usually purchase something during my visit.

Home Depot is our preferred store because it is convenient and we can count on knowledgeable and helpful employees. This weekend the staff at the West Frederick and Frederick stores went above and beyond to help us get the item we wanted.

Great experience with Melissa!

Brenda was incredibly rude to both another staff member and myself. It completely unnecessary and ruined the entire shopping experience, in which other members of the staff were incredibly kind and helpful. She was just utterly hostile.

I always get good service when I shop here. They go above and beyond to be the best.

I purchased a Ryobi generator from Home Depot on line which was defective. I drove to this Home Depot to return it and was told that I could, but since it had been so long since I purchased it, I would get store credit rather than a cash refund and I had to drain the fuel first, which was fine. I was going to purchase a Honda generator to replace it which they had in stock. I went home, drained the fuel and returned an hour later. I was then told that they had made a mistake and I could not return it and had to take it to another Home Depot for repair. I was not very happy about this since I have no confidence in this generator which was defective right out of the box, but reluctantly complied and took it to the other Home Depot. It has now been over 7 weeks since I dropped it off and I have not received a single phone call to advise me of the status. This past weekend, I went back to Home Depot and purchased a Honda generator since I can no longer wait and need it for a camping trip.

Clean, friendly and in and out

Aaron, a Manager, went beyond what anyone could ever expect. It’s unusual in today’s environment to have this type of customer service. He not only provided a nice discount for supplies in feeding 48 families, he loaded the supplies in my car. He is a gem! God is good!

Julie the manager and Chad I believe he works in the wood dept. went over and above to help me with the supplies I needed for my project down to the nails.

Home Depot #2559 in Frederick is a wonderful store. The employees are always friendly, helpful, informative and just good people! I feel the store has raised some prices, as stores all around the area have done, but it's a great store for browsing and buying.

Associates were pleasant and helpful...

Melissa at doors and windows section was awesome. She was very helpful and knowledgeable and showed us how to fix our issue and we learnt something along the window. She showed us how to replace a screen and learnt it while doing it with us. Extremely positive experience and she was wonderful. Great employee and true customer service spirit

The employees have always been fun, happy and engaging. Ample selection of products in a very clean environment. Highly recommend, Hoe Depot.

The Frederick Home Depot is always well stocked, clean and neat, and if you require help or assistance the employees are always friendly and willing to assist you!

Great Service. The Rep from Ryobi was fantastic. Very helpful and professional. I made my purchase because of his assistance. In addition, at check, Kathy was very helpful, friendly and professional. I purchased the extended warranty after Kathy took the time to explain how the warranty works. She was wonderful to work with. he paint department was great. The lady in the paint department that is always there, don't know her name, but she is very helpful. The store always has what I need.

After purchasing 150 bags of mulch in one day (3 trips), driving around to the back of store so it could be loaded. NO HELP!! Raining/Pouring off and on ALL DAY!! After asking for help, again, We started loading it Ourselves!! Large Purchases Should be assisted by Employees. Need Better Customer Service!!