Reviews for Fort Myers #276

Had 3 projects, wife needed an umbrella set for the back yard I need fittings for a filter and shelves for a closet. We met Stephen he helped us with everything

My wife and I recently worked with Stephen Marrero at the Fort Myers location (#0276), and we couldn't be more pleased with the experience. Stephen demonstrated a truly customer-focused approach and helped us find a solution that not only worked for our needs—but turned out to be awesome. We really appreciated his assistance, professionalism, and genuine dedication to customer service. Highly recommend working with Stephen on your next home improvement project!

All materials I need are always there. If a product I bought ended up not being used, I can return with receipt with no problems!

I can't say enough good about this Paint Department. They went above and beyond to make sure I was a happy customer when I left with my paint. They matched it perfectly!

I’m from upstate to New York and in my local Home Depot I’m lucky to find an employee to ask a simple question At your story, it appeared that they actually went out of their way to look for someone to assist. It was actually a very pleasant experience.

Replacement for tool bought 8 years ago.

Janet J was pleasant and very helpful.

The day I was there barely any carts in the store but hundreds all over the parking lot and 3 Employees standing around out side doing nothing but talking. Must be nice to money for nothing.

Employers if present do not know information requested. I was assissted by other customers

They have just about everything I need, & professional help in most departments.

I was in a HUGE hurry so I zipped in, made keys, self check out and zoomed out the door. This was only possible because you have a great staff that has assisted me numerous times to find what I need or explain what they think I need. Plus you have a great key duplicating machine that has made perfect keys the first time every time I have used it. Great job on the staff. And I should mention the inventory is and has been good from day one so many years ago.

I am impressed that Home Depot is fully stocked with supplies that are useful in repairing and renovating my home following 3 devastating hurricanes in two years.

I know the company wants to cut back and save money in order for more profits for the shareholders and upper management, however if the staff it’s not in the store, Customer Service is lacking. You never know when a staff member is calling off for the day and then that makes That department short of help giving good. Customer service should be the number one priority. That will boost profits more than anything.

Please hire more people like McKenzie As she was great

The Fort Myers location is well laid out and organized. Departments are easy to find and even unusual items can generally be located rapidly without the assistance of HD staff. If I can't locate an item, HD staff always knows where it is and most of the time even offers to stop what they are doing and walk me to the proper location.

Knowledgeable and helpful staff, excellent and helpful cashiers.

Well-kept store, good inventory, enough staff. However some of the staff need to be better trained.

I have been shopping at this Home Depot since it opened. I purposely drive out of my way to this store even though one is much closer to me. I do this because the customer service is better and there's more of a selection of products.

THE STORE IS USUALLY WELL STOCKED BUT THE STORE INSIDE AND OUT IS TRASHY AND IN THE SUMMER MONTHS IT IS TO HOT IN THE STORE TO SHOP FOR VERY LONG.

I have used one credit card for the vast majority of my purchases, and I cannot get in store or online or telephone customer service representatives to generate a compilation of all of my purchases. Incredibly disappointing and has resulted in massive delays in my home renovation projects!!!

Hose real was damaged but usable and did not have time to wait on replacement. Packing was very inadequate and is what caused damage

This Store was not a good experience for my wife and I as there was no one available at the Paint Counter to assist us.

Like the layout of the store but wish they had a section in the parking lot just for contractors so when shopping by yourself you don’t have to push a cart with materials a football field at times to load in your truck. Just my opinion.

I stopped using Home Depot a year and a half ago, after corporate forced removal all the retired trades people employees and their expertise in order to make more money. NO one in the stores knows anything about anything!

Bought it 2 days ago. I’m unhappy with the bill. Very confusing. The delivery date is too far

Please consider recognition/advancement/pay-boost to three employees who gave exceptional service to me late afternoon, Dec. 8th, at your store in South Fort Myers at US41 and Six Mile Cypress Pkwy. They were friendly and took the initiative in being attentive to my needs. The individuals are Gwen (near checkout), Dorothy ("Dot" in electrical), and Ryan (working the parking lot). I observed that they gave the same great service to others. I also saw "Dot" giving great and congenial service the day before, when the store was especially busy.

I’ve noticed more available employees that can help you recently. It’s the new helpful hardware store.

They said they had 14 quarts of paint In stock. When I tried to buy one they could not find any of them and asked if I would mind driving to Alico location. Store 276 always disappoints the customers.

The telephone system is terrible. It's rare that anyone answers

If you care about your safety I recommend not shopping at this store.