#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(201)217-6902

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

180 Twelfth Street

Jersey City, NJ 07310

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 384 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (384)
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Showing 1-30 of 384 reviews
one of the very best home depots
this home depot branch caters to the neighborhood, usually have what I need on stock, the staff is very friendly, excellent shopping experience
by
    Great service
    Greg was very helpful and knowledgeable!
    by
      • Recommended
      Great
      Variety and range of products. Ease of access.
      by
        • Recommended
        Ms. Ingrid is always happy to Help customers.
        Ms Ingrid from 12 ST. Holland Tunnel Home Depot is so friendly and so helpful. She make my shopping experiences so easy. If I have a doubt on a price she'll look it up for me and put me at ease that I'm getting charged correctly.
        by
          • Recommended
          Excellent customer service by all!
          We occasionally visit this store and each visit is a pleasure in dealing with the employees . The store is extremely organized and clean ! And really love the enclosed parking !
          by
            • Recommended
            Outstanding
            Helpful and friendly employees, good selection of goods
            by
              • Recommended
              Shop with Chelsea at the JC store, she rocks and resolves issues!
              Met the price on the shelf when the register was showing a considerably higher price on the vacuum I came into buy
              by
                • Recommended
                Friendly staff
                Very friendly and helpful staff. I always enjoy bringing my dog with me on Home Depot trips because she enjoys the attention from the staff.
                by
                  • Recommended
                  BAD EXPIERINCE
                  NO ONE CARE . WHEN YOU CALL YOU FEEL LIKE YOU TALK TO ROBATIC NOT HUMAN
                  by
                    Poor customer service
                    Customer service was horrible. From the staff to the manager and all in between. If there's another location near bye go. You spend your money to be disrespected!
                    by
                      Great store and customer servixd
                      Great store overall! Have everything you need. Cashier Tamara was nice and super kind.
                      by
                        Delivery delayed 3 times!!! No compensation
                        I ordered lumber online to build a roof for my backyard deck. The delivery was delayed 3 times. Each time i recieved an email and text stating the order would arrive. Then after hours of waiting, a text that says order needs to be rescheduled. No one called, nor was it rescheduled. I had to call multiple times. Wait on hold. I was told there was a loading iasue with the truck. Also the driver called out. It finally arrived today 1 week later, this was the forth time. I called and asked for compensation and was told. My delivery was delayed but it was delivered and so nothing could be done. Unacceptable. After pushing the issue i was finally given the delivery fee back. I do NOT feel that is sufficient. My contractor was available the first 3 times! But cannot come today and the lumber has to sit in the rain for 2 days. Unacceptable. I have ordered online before and recived 2 sets of very large pavers delivered within 24hrs from the Gateway store. It was GREAT how fast they came. The service from this store is poor at best.
                        by
                          Very friendly stuff
                          Lady Lynne helps me cut the dry wall and package it on my little scooter, I didn’t expect it works in that way. Grateful
                          by
                            Customer Service Excellence
                            I had to return an item that I bought online. Sometimes there is some "push back" but Matthew was exceptionally skilled, courteous, and professional. He sets a high standard for the HD brand.
                            by
                              • Recommended
                              1 found this review helpful
                              Customer service
                              Rynasah was amazing. I was at the self check out and she helped me. She was friendly, engaging and made my experience easy for me.
                              by
                                Excellant customer service great job
                                Purchased an item and had to return the item and was directed to its location to get a new item. Great Job
                                by
                                  • Recommended
                                  Holland Tunnel Home Depot is exceptional
                                  Lynn and the staff at this store are always helpful and a pleasure to deal with. Parking and access make shopping here easy.
                                  by
                                    • Recommended
                                    staff
                                    staff are attentive to customers needs, check out personnels are very lively, adresses others need in check out process. thanks to Adjovi last Feb 9
                                    by
                                      GREAT STORE
                                      GREAT STORE. I love shopping here the best
                                      by
                                        • Recommended
                                        Great Home Depot.
                                        Always a great experience shelves are always stocked. I can always get what I need. Cashiers are always friendly, especially Lynnne. Mike and Mohammed at the pro desk always looking to help , the associates on the floor Nyisha and Shalena & Evelyn and many others always making sure isles are neat and clean and shelves are fully stocked
                                        by
                                          • Recommended
                                          Great parking
                                          Others don't have indoor parking which for the nadty weather days is great which is the 2nd reason I picked this store, 1st is cause it's so close to my house
                                          by
                                            • Recommended
                                            Good service
                                            I went to the store and bought some thing for my job. The sale cashier(copeland) help me to do everything quick. I love this store.
                                            by
                                              Great experience!
                                              Kevin is the best from the paint department. He’ll solve most of your questions.
                                              by
                                                • Recommended
                                                Delia Cus Serv Rep
                                                Excellent service by Customer Service Rep Delia. Thank you for great a experience today! I asked for a manager and instead she was able to resolve my issue quickly and efficiently.
                                                by
                                                  • Recommended
                                                  Reliably good.
                                                  It's my go to Home Depot as well as the store on 23rd Street
                                                  by
                                                    • Recommended
                                                    Hope you get SABRINA to help you
                                                    On my recent visit SABRINA went out of her way to find the merchandise I wanted. She was patient and responsive, ALWAYS with a friendly disposition. I wish every sale rep was this wonderful. Kudos to SABRINA!!!
                                                    by
                                                      • Recommended
                                                      Very helpful staff
                                                      Jadaeya was helpful.
                                                      by
                                                        • Recommended
                                                        Good location questionable quality
                                                        I go to this location because it’s right by the Holland tunnel otherwise I wouldn’t have any reason to go there. My last purchasing trip had such a messy layout in the hardware section, that I had to take a plunge on hinges that I knew were not adequate for what was needed. Literally several packages of hinges were open you would have sworn someone went there to open all of the hinges and spilled them out on the shelf. While I’m glad they provide some sort of bags. I’m shocked Home Depot was another large chain that did not push back when it came to the plastic bag ban. The walk in entrance seems to be only one entrance in and out. I believe I had to almost go around the block since they were doing some work and they’re one of the drive entrances. Especially due to the last experience I had doing a return with an angry associate. This location has nothing but convenience to me. If you thought Newark was bad you didn’t see anything this location makes that one seems pretty great. To be honest there was so much better experience.
                                                        by
                                                          good service
                                                          Service attitude is very good, help solve problems quickly
                                                          by
                                                            Ramona was amazing helped me find everything
                                                            Ramona helped me find everything I needed and made great recommendations
                                                            by
                                                              Showing 1-30 of 384 reviews

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