#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(423)915-2304
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3207 Peoples St
Johnson City, TN 37604
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Customer Store Reviews

  • 4.7 out of 594 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (594)
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Showing 1-30 of 594 reviews
Outstanding Customer Service
Ava checked me out and helped me with a credit application that I had trouble with online due some issues on the Home Depot side. She was helpful, kind, personable, and capable. We need more Ava's in the world for sure.
by
    • Recommended
    Great Service
    Great Service. I loved doing this. Thank you for the fun and eventful. We were laughing with the employees It was great.
    by
      • Recommended
      Helpful staff
      Lisa P was very attentive, friendly and helpful.
      by
        • Recommended
        Excellent customer service!!
        I went to Home Depot to purchase a hand pump for my Primo water bottle. I encountered an associate by the name of Dalton and to say that he went above and beyond in order to help me would be an understatement! I wasn't really sure of the correct name of the item I needed but He never once acted like he was put out or did not have the time to help me. As a matter of fact, he stayed there until he did help me find the correct item! In a day and time where customer service seems to be a thing of the past, dead if you will, it was so very refreshing to encounter Dalton! As I said earlier, he went above and beyond in order to help me. Dalton is a rare gem in a time where most folks would look the other way instead of giving help! Definitely an asset for Home Depot! Thank you Dalton!!
        by
          • Recommended
          Store in Johnson City TN
          Great store always clean and they always get you help...great people
          by
            Great service
            We bought a grill last night— the associates were extremely helpful in finding just what we were looking for and in loading it in our car for us
            by
              • Recommended
              Home Depot experience
              I drove 2 hours to get to this Home Depot. Everyone went above and beyond to help me with my purchase of the 12-foot skeleton. Staff helped me from the time I entered the store to the time I left. I can never thank Kinley in returns and the loading assistant Jarred and another staff member that I can't remember his name enough they were so kind and helpful. I will be back because of the way they treated me. It was a great experience!!!!!!
              by
                • Recommended
                Helpful well stocked
                Always well stocked and helpful
                by
                  They always have some great items on sale
                  I love home depot never had any problems with them
                  by
                    • Recommended
                    Great Options for Remodel
                    Remodeling whole house, great kitchen and bathroom products and many products. Friendly and knowledgeable people.
                    by
                      • Recommended
                      Awesome customer service
                      Had a really great experience and Ian B. the cashier was super fast and friendly.
                      by
                        • Recommended
                        Great Store
                        Great workers, great items in stock.
                        by
                          • Recommended
                          Very rude cashier.
                          I went in to find a few discounted pieces to do a small project. Once I got to the register, the cashier (Ava) was being extremely rude to the customer in front of us about his receipt. When it was my turn she argued with me about my items being discounted (they had the purple spray paint on them). Another employee tried to explain it to her but she was rude to them too.
                          by
                            Friendly and knowledgeable staff
                            Naomi was helpful and stayed with us until all questions were answered.
                            by
                              • Recommended
                              Great Service
                              Cashier, Ava was very nice and helpful. Herman S was very helpful locating the materials I needed
                              by
                                • Recommended
                                Great customer service
                                Naomi went above and beyond in the realm of customer service during our visit. She was extremely friendly and helpful.
                                by
                                  Sydney @ check out helped me so much!
                                  Much frustration not finding the part I was sent over to find. Three employees unable to assist me successfully....no part in stock. Sydney listened to my concerns and explained the part could be ordered for me. How easy was that? She helped me so much!
                                  by
                                    • Recommended
                                    Helpful to customers!
                                    I shop a lot for my business. Richie Kort at the pro desk is knowledgeable and has a great attitude. Wish they were all like him!
                                    by
                                      • Recommended
                                      Employee going above and beyond
                                      Aysha at customer service went above and beyond taking her customer service to the next level. Amazing employee and experience.
                                      by
                                        • Recommended
                                        Great customer service
                                        Perry was great and very helpful throughout the transaction. I was in a bind and he helped me out with changing my rental date to a day earlier. He explained everything, answered my questions, and was very polite. Thanks Perry.
                                        by
                                          • Recommended
                                          Nice cashier
                                          Dylan checked me out today and he was very efficient and kind.
                                          by
                                            • Recommended
                                            The best home depot
                                            I love the customer service I get when I come into the store… Indiana is a very good cashier!!! I WAS IN SELFCHECK OUT AND INDIANA HAD ALREADY SCANNED MY ITEMS BEFORE I OULD EVEN BLINK MY EYES… this young lady awesome… I love the fast service… GET EM IN AND OUT!!! No waiting waiting
                                            by
                                              Home Depot online is chesper
                                              I put the exact same items in an online shopping cart by using the barcodes of the physical items and they were cheaper online
                                              by
                                                Knowledgeable — Professional — Personable Team
                                                From the janitors to the managers every employee I’ve run across at the Johnson City Home Depot has been incredibly willing to help me or find someone who can. Kudos to all of you. Thanks !!!
                                                by
                                                  • Recommended
                                                  LOOKING FOR GREAT CUSTOMER SERVICE?-VISIT The Home Depot - #0701 Johnson City
                                                  This store has the best selection of products available and the ABSOLUTE BEST customer service available!!! Keep on training the employees the way you are! They actually come to you and ask if you need help. You don't find that any more.
                                                  by
                                                    Friendly, quick to help
                                                    Unlike many stores these days, Johnson City Home Depot’s employees are upbeat and really ready to help. You hardly have to look for one because they initiate assisting with “How ‘r’ u doing today? Is there something I can help u with?” great job- team!
                                                    by
                                                      • Recommended
                                                      Excellent service!
                                                      I recently moved from California where I lived at Home Depot. The customer service wasn’t even close to what I have experienced at this Home Depot. The employees welcome you, are kind, and knowledgeable. They even sing inspirational song in the morning to create the right mood of service for the customers. Best Home Depot! Thank you!
                                                      by
                                                        Recent Move
                                                        I recently moved to Johnson City. I am glad that there is a Home Depot in town. I am familiar with your stores and their layout. I am also familiar with your products. It has been helpful to fix up the place I am living. I recently retired and have enjoyed the shopping experience.
                                                        by
                                                          • Recommended
                                                          Great experience
                                                          Fantastic store help and extremely knowledgeable employees ..great tool display clean and orderly
                                                          by
                                                            • Recommended
                                                            Still Cannot Believe the AMAZING Customer Service!
                                                            Typically I go out of my way to avoid shopping this time of year, however, David and Ruth were true customer service All-Stars at my local store! Hard to imagine how difficult retail can be during the holidays for staff and yet these local hero’s went above and beyond to assist my wife and I get a brand new start into the Ryobi ecosphere and made us feel at home and welcome. David’s product knowledge and willingness to share was unequalled by any DIY store experience I have ever had and Ruth really put a bow on it, as they say, at check out with exemplary hospitality and efficiency. Looking forward to completing projects with my new tool set and expanding my collection.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 594 reviews

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