Reviews for O'Fallon #3015

Everyone was friendly and helpful

Horrible customer service. The cashier Madeline got so angry about a simple miscommunication that I thought she was going to get physical with me. Very rude staff and incompetent employees! Do not shop at this store!

Incompetent and VERY RUDE employees. This is not the norm for The Home Depot. They can do better. Would not recommend this store in O’Fallon to anyone!!

I had the best experience with Terrence and Mike in lumber. They were all about customer service from uncovering my items that were all the way around the back of the store to helping make load up a breeze - they were great and made this project so much better because of such a pleasant shopping trip!

Red pressure treated lumber (it looks just like cedar) or green pressure treated lumber, you know what it looks like and what it dries out to look like. The red treated stays red. I replaced my sisters backyard patio steps and they still look great dried out three years later. If I only could share this photo. I went on a Tuesday so helpers were plentiful and very helpful.

clean, well stocked, nice bathrooms and knowledgeble staff at all times. Best hrdware store in town by far.

Have bought several large items from this store they were always very helpful, with a washer and now a new ice box. Setup a delivery date for both that worked perfectly and on time.

Great experience overall, you can tell the employees are willing to help - kind and polite.

Danielle in Lawn and Garden was aming, friendly, helpful and appreciate her expertise.

Friendly and knowledgeable employees - We're customers for life!

Best place to get custom cut window blinds and wire closet shelving. I bought enough for 2 rental homes. Arnoldo helped me get everything I needed at the right size. He even loaded my minivan for me. I will definitely shop here again.

Everyone at the Home Depot was friendly and helpful and made shopping a pleasant experience.

Great store. Always friendly and helpful. We are always able to get in and out quickly and find what we are looking for. Thank you for always having our products we are looking for in stock! :)

The store was neat and clean. Employees were helpful.

I do not think this is the store we frequent but I am sure they are all the same.

Due to the delivery of a wrong appliance, when it was not accepted, the order was cancelled instead of re-scheduled in error. I contacted the store for assistance with correcting this mistake. I spoke with the associate in the appliance department, who was extremely helpful, knowledgeable, and was able to get this corrected in a timely manner. His respectful demeanor was greatly appreciated, and his customer service skills go above and beyond. If I am in need of appliances again, I will definitely shop for them here.

Way better at customer service than the nearest competitor

Associates are always willing to help find products, friendly and courteous.

Chris Piel was very helpful and fast when it came to getting me a deep freeze. I was in and out within 20 minutes. :)

Peggy W was very friendly and helpful. THANKS! Peggy W.

Great store and employees too. Everything you need for home Home Depot has. Assistance from employees was outstanding especally (Chris Piel in the appliance department. He's the best. Highly recommend him.

Staff was really helpful and informative without beign pushy.

Store clean always get help finding what I need dry clean and that allow my pet dog to come with me!!!

People are very helpful and super friendly

The Home Depot is very convenient for my use. The associates can usually direct me to the right area if need be. It is generally a very clean and orderly store. I frequent the store often and can find most anything I am looking for. The signs at the aisles are very helpful.

Always a clean an safe environment. Always greeted with a smile and all the staff there are very knowledgeable on where I can find exactly what I need no matter how many times they change locations of different items! Love that because it saves me time,energy and money each time I visit that store. Thank you to everyone!!! Your hard work and attentiveness is so much appreciated!!!

I go out of my way to buy from the O’Fallon Missouri Home Depot. There is a positive culture there that I don’t see in other big box stores. The pro desk is great. Chris in the appliance division recently followed up with information to help me purchase a major appliance and James the store manager has helped me when others were tied up with customers several times.

My battery is running out on my phonr. I am delighted to shop ANY HomeDepot; but especoally with Bill to take care if my key needs. He is terrific! Your store has a treasure in this employee! Way TO GO! BILL

Enjoyed the experience of getting exemplory help to get a few door knobs re-keyed. Bill was a pleasure to work with. He was so very friendly and eager to satisfy our difficult project

Order bought Quartz countertops on 10/30/20 was told their sub had 48 hours to contact me it is now 11/4/20, I have heard nothing from nobody can't get a call back or email back from anybody. They sure took my $5000 quick.