Questions and Answers for APEC Water Systems Ultimate Premium Quality Permeate Pumped Under-Sink RO Drinking Water System for Low Water Pressure Home

A:  Dear Valued Customer, Yes UV light can be added on to any RO system as long is designed for 1/4" tubing. If you order the RO-PERM from our factory website you have the option to add the UV option on the RO-PERM page and it will come pre-installed. Best Regards, Ken APEC Customer Service

A:  Hi Valued Customer, Thank you very much for your inquiry and we do understand your concern. In 1986, California passed proposition 65 which has very stringent guidelines. This proposition mandates that products, packaging, and places that may contain certain chemicals, even in minuscule amounts, must display this label notice. For this reason, the majority of products that are sold in the state of California are required to display this warning including big box stores, restaurants, fast food chains, offices, even schools and many other establishments. Proposition 65 labeling does not necessarily mean a product is in violation of any product safety standards or requirements. Please rest assured that all of our water purification systems are US built using premium food grade certified filters and system components for over 20 years so it is completely safe for drinking water. Best Regards Apec Water

A:  Dear Customer The color of the tubing is red, black,white,yellow and clear. The length of the tubing is 5 feet. Best Regards Apec Customer Service

A:  Dear Customer, The reverse osmosis is not design to be installed to your kitchen faucet. You may install to the RO faucet and then also run an icemaker line to the refrigerator . Best Regards Apec Customer Service

A:  Dear Customer, The reverse osmosis does reduce calcium from water. The system can be used with well water, we do advise you get a water analysis so you know what is in your water. Filters are recommended to be replaced every 12 months under normal water conditions. Best Regards Apec Customer Service

A:  Our RO systems are designed to remove 99.99% of bacteria and viruses from the water. For additional protection I would recommend adding a UV light to the RO unit as well. If you need further assistance, feel free to contact us directly by calling 1-800-880-4808 or e-mailing us at info@apecwater.com. We are in the office from Monday-Friday from 8:00am-5:00pm PST. Best Regards, APEC Customer Service

A:  You would change out the stage 1,2,3 vertical pre-filters every 12 months and the stage 4,5 horizontal filters every 3-5 years on average with normal water quality/usage. If you need further assistance, feel free to contact us directly by calling 1-800-880-4808 or e-mailing us at info@apecwater.com. We are in the office from Monday-Friday from 8:00am-5:00pm PST. Best Regards, APEC Customer Service

A:  Ours is in the basement and it works great in the kitchen upstairs from it.

A:  As long as the vertical run is 10 feet or less you should be ok as the pressure inside the storage tank is what pushes the water up to the faucet. This unit will be a good choice as the pump provides more back pressure to the storage tank. If you need further assistance, feel free to contact us directly by calling 1-800-880-4808 or e-mailing us at info@apecwater.com. We are in the office from Monday-Friday from 8:00am-5:30pm PST. Best Regards, APEC Customer Service