Has an annoying Pump that makes a clicking noise..MFG says theres nothing i can do about it.Hoping HomeDepot takes it back!

So honestly the only reason I got this is because I got tired of going outside and getting pre-treatedwell water for my plants. I killed a few after I got a softener because I was unaware. And I just love how fast this was to set up. The pump did fail but was addressed extremely fast. When I move out I will definitely be coming back for the whole system

This is a wonderful product, I was about to buy the Home Master RO system but then was stopped by a reputable plumber. He told me he installed the Home Master in the past and the quality is trash. He recommended the APEC system because it was made with care and in high quality material, i.e. Made in USA and not from China. After the installation by my plumber, it runs smoothly and the pump really fills up the tank quickly despite the fact of me living in a 3 story townhome and the sink is on the second floor. Water tastes AMAZING. No more frequent trips to the horrible water place down the street when now I have my own system in my kitchen. I highly recommend this product along with the: - Ultimate 10 in. Calcium Carbonate Alkaline Filter Kit with 3/8 - 3/8 in. Output Quicker Dispense Upgrade Kit - Ice Maker Kit for Upgraded 3/8 in. output reverse osmosis. I bought all of above to make sure I get the maximum flow out of the spout from the included faucet of the RO system as well as a quicker flow to the fridge when dispensing water and or ice. I also live in California so its a no brainer to buy this RO system that is also being made in my home state.

Product is extremely easy to install. Components vary in quality from good to excellent. We just installed this, so I have no idea of the longevity or quality of output water. All things considered, this seems like an excellent system for the price. Water tastes good. I have not done any chemical testing (TDS, Ph, or ORP).

It came quickly, very easy to install. The water is the best tasting water we've ever drank. They also have excellent customer service. We would definitely recommend! Thank you APEC for making an outstanding product!

The main reason for 4 stars is the pump has a minor leak. The water taste is great. Better than the spring water that I used to drink. Like most of the components are made in the USA which including the pump. A little disappointed after found out the leaks. Called Monday and got the new pump within 3 days. Great customer service. Replaced the pump in no time and work great. Would be 5 stars if no pump issue. Get the quick fill upgrade with 3/8 inch tubing to fill water just like regular faucet.

This was the first RO system that I've installed. The under sink install was easy and took about an hour. The hardest part was removing the existing soap dispenser to use its hole for the RO faucet. The pump does may a quiet thump style noise while filling the tank. For me, it is a non-issue. If given a choice, I would purchase the same system again. We've been using the filter for a week and can tell the difference between the taste of tap water the the RO water.

I spent a while researching these RO systems as we drink a lot of water in my house. I live on city water but I don’t have a lot of faith in our water company here in WV. I really liked the idea of an all in one system which some competitors sell. However, I chose to go with APEC. What it came down to for me was that this was a higher end system that is made in USA, the customer service was great when I had questions, and the reviews were all very positive on various websites. The system is high quality construction. The filter housing was a bit bigger than I expected. Despite that, i was able to get it and the tank under my normal sized cabinet under the sink. Installation was overall fairly straight forward. Instructions are clear and easy to follow. It took me a bit longer because I decided to hook it up to our ice machine. So, I had to drill through the back of 3 cabinets to run extra ice water tubing (bought at Home Depot in refrigerator appliance section) about 15 feet and bought a t-connector. Thus, I am feeding both the water faucet that we installed into the sink and the refrigerator. I thought I’d use more water out of the fridge, since that is where I used get our water from. But honestly, the fridge doesn’t make the water that much colder and the water fills from the APEC faucet much faster. So I’ll probably only use the fridge hook up for the ice maker to make sure I’ve got better quality ice for the summer months. I’m happy to be able to fill up water quickly from the faucet, saving me time. Be sure to put plenty of teflon on the connector to the water pump as we had a little leak and I ended up having to redo that part the next day. Ordered off Home Depot website and took about a week to arrive. Water tastes great. It tastes very ‘empty’ - like you can tell there isn’t much in it. My old filtered water always felt ‘heavy’ to me. Granted, we have hard water but I have a water softener in line. I do not have a TDS meter so can’t report on how much it is filtering out. Wife is very pleased. She thanked me for doing this. I do wish I had gotten the chrome water faucet. But the one it came with is nice. It just doesn’t match my sink. I bought a water pressure tester and it said my water pressure was 45 so I decided to go with the perm pump. I also heard that one of these devices helps reduce water waste from a competing company, however when I talked to APEC they didn’t really make that claim. So, not sure how true that is or not. At any rate, it is fair to say the pump makes an annoying ‘click’ noise when the tubing clicks back and forth. I tried to insulate it a bit. Although I was able to muffle the annoying sound a bit, unfortunately the way I installed the entire unit, the end of the pump that clicks points outward toward the cabinet door (i.e., toward the room). So the sound is still a bit annoying. However, it isn’t too bad. Over the last few days, I’v gotten more used to it. I wish APEC sold some kind of insulating device for this because their instructions offer a vague recommendation to try and insulate it to muffle the sound. For that reason, I gave the system a 4 rather than a 5. Several others noted that you can install this in the basement and run the lines up, which is what I’d recommend if you buy the pump. Unfortunately, in my home configuration that was not possible. In sum, very happy with my purchase. Am hoping it will last a long time! Great peace of mind! Just wish there was a way to quiet the pump sound.

I purchased this unit to replaced an existing GE RO model GXWH40L which I had for about two years before I started having issues. The problem with the GE unit was that there was a component inside the faucet assembly which was leaking and caused some minor water damage to my cabinet base. It took a while to find the leak since it was intermittent and I thought it was leaking from other connections which I had to eliminate one at a time. I called the tech and parts support phone number included with the GE literature and was a little dismayed to find out it was a 3rd party and I could not deal with GE directly. They quoted me a replacement faucet assembly for around $90. One design flaw I foresaw with this component was that the waste water discharge was channeled through the faucet assembly which is where the leak originated. I was not too impressed with GE and their lack of support and didn't want to put good money over bad by purchasing a replacement part only to have the same issue later on so I decided to look at replacement units. I found the APEC line of ROs on the Home Depot website but there was none in stock at the local store. I read the reviews which were all pretty much positive after you filtered out the home owners self inflicted problems. I called APEC directly to inquire about their after sales support and was delighted to find out that I could deal with them directly and that they were made in the USA. The sales associate even helped my pick out the appropriate unit for my application. Since I am on a well she recommended the RO-PERM which has a built in pump to assist in the removal of waste and keep a continuous pressure in the system. Installation went quick since I already had pressure and drain connections. All the lines on the APEC were 1/4" plastic hose which was the same as the GE with the exception of the drain which was 3/8". That problem was solved by a 1/4" to 3/8" adapter. I also opted to install in the basement under the sink cabinet to reduce clutter and make changing the filters easier and less messy. Placing the RO and tank in the basement also had the added benefit of quiet operation since the pump makes a slight clicking noise when expelling waste water. After I verified the unit was working and producing good water I connected the output to my Samsung fridge as well using a 1/4 push on T fitting which also had the added bonus of eliminating the $50 Samsung water filters. The old GE unit was a 3 stage RO which seemed to work alright as far as water quality is concerned but I noticed when changing the carbon filters that the first stage was absolutely disgusting in spite of the fact that I have a whole house sediment and carbon filter plus a water softener. The APEC unit is a 5 stage unit and has a first stage sediment filter in order to keep the carbon filter from prematurely getting clogged up. The filters are standard and you can purchase at any home/building supply store. So far I am happy with the performance of the unit and quality of the drinking water and of course the good support (so far) from the APEC associates.

I purchased this RO system in particular due to the non electric pump. I am on a well and have fairly low water pressure. I worked with the APEC company directly to decide on which version of the system and they were incredibly helpful with all my questions. One negative to the pump though is that it makes a clicking sound when filling the tank. You get used to it quickly and it doesn't take long to refill the tank anyway. The water pressure is amazing. I upgraded the output filter and lines to 3/8in tubes (bought directly from APEC). I also installed a ph filter after this unit since I have low ph water. This system also provides ice cubes to my fridge so the increased water pressure was important. Overall I am extremely satisfied with this product.