Q:Is it possible to share a stain and finish that would appox. match that use for the Taupe flooring? We have some boards that could use some finish touch ups and want to match as closely as we can.
by|Nov 15, 2022
1 Answer
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A: Hi Trevor!
Thank you for taking the time to contact us with your question.
We do not manufacture stain. We recommend taking a sample of the Bruce Plano Taupe to a local paint store for a custom stain. Home Depot may have coordinating filler sticks or touch up markers that coordinate with your floor. Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance.
Have a wonderful day.
by|Nov 16, 2022
Q:What is the thickness of the veneer?
by|Oct 31, 2022
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A: Hello Debbie! Thank you for taking the time to contact us with your question.
As this flooring product is a solid hardwood that is all one material for the entire 3/4" thickness, this would not have a veneer layer. Veneer thickness only applies to an engineered flooring product that has a top veneer because of it's layered construction.
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.
by|Oct 31, 2022
Q:is the flooring ok for kitchen?
by|Sep 13, 2022
1 Answer
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A: Hi Jason!
Thank you for taking the time to contact us with your question. Our solid hardwood products are suitable for a kitchen as long as it is on the ground level of your home or above.
For more information on installation for this product visit the following link for installation instructions: https://bit.ly/3xmG015.
Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Have a wonderful day.
by|Sep 17, 2022
Q:I just installed 7 cases of this floor in one of my bedrooms but felt very slippery. I want to know if it is because it is high gloss floors? the low gloss floors should not slippery, right? How to stop the slippery? Thanks.
by|Aug 29, 2022
1 Answer
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A: Hello there! Thank you for taking the time to contact us with your question.
Regarding your inquiry, the gloss on the floor has no effect on grip. An initial cleaning with Bruce Hardwood & Laminate Floor Cleaner may help. To further assist, could you contact us at the following number to discuss the specifics of your installation?
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.
by|Aug 30, 2022
Q:What size is each package?
by|Jul 14, 2022
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A: Hi Bill!
Thank you for taking the time to contact us with your question. The package size for the Bruce Plano 5" products 10.4" weight x 87" length x 3.2" height. The weight of each carton is 73 pounds.
Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Have a wonderful day.
by|Jul 15, 2022
Q:Will the gray oak finish fade from direct sunlight?
by|Jun 25, 2022
1 Answer
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A: Hi there,
Thank you for contacting us with your question.
Color changes in hardwood flooring (called patina) are a natural characteristic of all wood species. Sun-shading, ambering, yellowing, and mellowing are terms frequently used to describe this occurrence. The color change may be slow to age with the exception of species like American Cherry and Pecan/Hickory. Most imported exotic species are dark in color naturally, but darken even more and often do so very rapidly. Market trends have shown a dramatic increase in use of lighter stained products or products with no stain at all. The use of stain camouflages the natural color changes associated with wood. For that reason, natural or unstained products may show color change more rapidly than if they had been stained.
Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Have a wonderful day.
by|Jun 27, 2022
Q:What is the wood grade of the Bruce Plano Oak Country Natural
by|May 29, 2022
1 Answer
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A: Hello ElectricTekLLC and thank you for contacting us. The Plano Collection is part of Bruce’s Common Grade category which features a greater amount of visual character such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9:00am-4:30pm EST. Additional information may also be found at our technical website www.hardwoodexpert.ahfproducts.com.
by|May 31, 2022
Q:Does this floor have a lifetime warranty?
by|Apr 25, 2022
1 Answer
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A: Hello Scott! Thank you for taking the time to contact us with your question.
Regarding your inquiry, this flooring product has a 15 year residential limited warranty.
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again, Monday through Friday, from 9:00 am – 4:30 pm EST by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726.
by|Apr 25, 2022
Q:Is this flooring FloorScore Certified?
by|Apr 19, 2022
1 Answer
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A: Hi there! Thank you for taking the time to contact us with your question. Yes, all of our Bruce solid hardwood flooring is FloorSore Certified. For your convenience, please visit the following link to view our FloorScore Certificate for solid ¾” hardwood products: https://3yak.short.gy/Solidhardwoodfloorscore
Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance. Have a wonderful day.
by|Apr 19, 2022
Q:What type of oak (red, white or other) is the Plano natural country? The color is listed as tan, but wondering if it has any red hues?
by|Apr 13, 2022
1 Answer
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A: Hello Melanie and thank you for contacting us. The Bruce Plano Low Gloss 3/4″ Solid Oak (SKPL29L10LG) is red oak. Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9:00am - 4:30pm EST. Additional information may also be found at our technical website www.hardwoodexpert.ahfproducts.com.