Questions and Answers for Dyna-Glo Signature Heavy-Duty Vertical Offset Charcoal Smoker and Grill in Black

A:  Hello Crystal, thank you for reaching out. Our customer service team is on standby to provide detailed product support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Online at Home Depot

A:  Hello Bill, Hello, Thank you for reaching out. Our customer service team would is on standby to provide product availability. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  I would say no, even if it’s covered. The heat may damage the deck.

A:  If it rains at all I would cover it. I bought the cover for mine and it really helps to protect it from snow and rain.

A:  Yes

A:  Yes, there’s a separate compartment you can add the chips in

A:  Yes, you can. I prefer using regular logs.

A:  Hello, Yes you can use wood chips. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

A:  Hello, Thank you for reaching out. Our customer service team would be happy to provide parts support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

A:  Its cold this time of year. I find with other smokers the secret to holding heat when its cold out is a good seal. Use this https://www.homedepot.com/p/OKLAHOMA-JOE-S-Smoker-Gasket-3388454P06P/315520390

A:  Hello, Thank you for taking the time to reach out. Your heating element/ control board might need to be replaced. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com for further tech support. Thank you! - GHP Group

A:  Hello, Our customer service team would be happy to provide technical assistance and parts support, just reach out by phone at 877-447-4768 or email at http://www.ghpgroupinc.com/CTUS.html - GHP Group

A:  Each rack can be removed or relocated

A:  Yes, the included 5 stainless steel racks may be removed for cleaning or repositioning.

A:  Yes

A:  Yes they can be removed. 

A:  Hello, Yes, they can. Our customer service team would be happy to provide technical assistance and parts support, just reach out by phone at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thanks! - GHP Group

A:  Yes - each rack can be removed and also position changed if needed. I remove and clean them after each usage.