Q:what is the size of the mounting nut? this question was asked in dec. 2023 and the rep responded in jan 2024 that they would look it up and update. NO UPDATE, it's april... I need to replace the nut and need this information as well.
by|Apr 16, 2024
1 Answer
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A: Thank you. If you need to replace the mounting nut, this unit comes with a Limited Lifetime Warranty so simply contact the Home Depot Customer Service Department at 1-855-434-5224 and they would be glad to send out any parts you may need, free of charge.
by|Apr 17, 2024
Q:How do you get the cartridge out? I can’t find any directions, but the manual shows replacement part. I need to replace it.
by|Dec 28, 2023
1 Answer
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A: Thank you. This unit comes with a Limited Lifetime Warranty, so we suggest you contact the Home Depot Customer Service Department at 1-855-434-5224 and they can assist you with instructions as well as getting the cartridges that you need.
by|Jan 9, 2024
Q:Why is there a quick burst of water flow after the faucet is turned off? This sometimes happens a minute or two after it is shut off. I tried changing the cartridges but it still happens. Is this a defect or normal?
by|Dec 24, 2023
1 Answer
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A: Thank you. It could be a buildup of water pressure in the lines. It is not a defect.
by|Mar 1, 2024
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Q:What is the size of the mounting nut for the faucet? I need to use a stubby wrench as the basin wrench isn’t working. Thank you.
by|Dec 21, 2023
1 Answer
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A: Thank you. We are in the process of obtaining this information and will update when available.
by|Jan 8, 2024
Q:Why is there a quick burst of water flow after the faucet is turned off? This sometimes happens a minute or two after it is shut off.
by|Dec 6, 2023
1 Answer
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A: Thank you. This could be an issue with one of the cartridges. This unit comes with a Limited Lifetime Warranty so simply contact the Home Depot Customer Service Department at 1-855-434-5224 and they can send out a cartridge, free of charge.
by|Dec 11, 2023
Q:Is this compatible with Grohe valves?
by|Dec 3, 2023
1 Answer
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A: Thank you. This trim will not be compatible with Grohe valves. However, this kit does come with the Rough In valve bodies as well as the Trim.
by|Dec 5, 2023
Q:What type and size of water supply lines do these require?
by|Nov 15, 2023
1 Answer
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A: Thank you. We recommend the steel braided supply lines, and this uses 1/2-inch IPS.
by|Nov 17, 2023
Q:Which valve matches this faucet?
by|Sep 21, 2023
1 Answer
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A: Thank you. This unit comes complete with the Trim Kit and the Rough In valve body.