Questions and Answers for Hampton Bay 42,000 BTU Gold Gas Patio Heater

A:  Hello Rene, Flame screen link. https://www.gardensunservicecenter.com/product-page/flame-screen

A:  Contact the manufacturer for replacement parts

A:  Hello Robin, You can contact us at service.gardensun@gmail.com or 855-885-5858

A:  Try Google search on Hampton Bay glass tube replacement

A:  Contact the manufacturer for replacement parts

A:  I would not do so. The top gets extremely hot - I've tried using it in my covered gazebo also with about a 9' roof and could smell wood burning

A:  It is generally considered unsafe.  I use these in a commercial environment at restaurants where it is usually against the law to have them under a cover at that height.  This type of heater does enclose the flame inside the glass tube so it would generally be safe under a 9 foot ceiling. 

A:  Yes you can the heat is more from the sides and not the top

A:  Operating this unit in a partially or enclosed area, too close to structure/ walls, any overhead covering, will cause increased wear and damage to the patio heater

A:  Yes. Contact customer care on how to reach out to the manufacturer.

A:  You need to purchase the proper natural gas conversion kit and call your local gas certified technician to do the install. To obtain the natural gas conversion kit contact customer care how to reach out to the manufacturer.

A:  It may be possible bu you will need an adapter for natural gas and I would check with the manufacturer to be sure

A:  I believe 1 year, but I purchased a separate warranty

A:  Depend on how it break, warranty does not cover natural cause, like weather and accident. Full heater pictures will be needed for warranty.

A:  Altitude does effect a little bit, yellow flame is normal it cannot be all blue as most people expect it. All blue is super hot. Change different propane company or regulator.

A:  Up to 115 feet

A:  The dimensions of this heater on the store website are wrong. It is not 23" x 21". Actual dims : 21" x 21" at the base. Maybe store dims are measuring the width of the bolts that can go into the ground which are not relevant to choose a cover.

A:  I just called the 855 number on my user guide manual for this heater. They were NOT able to find me a cover.

A:  Call customer care for more information on how to contact the manufacturer. They have the cover

A:  Hi Jodi. Thank you for your question. No conversion instructions are listed in the information provided by Hampton Bay. Only a hookup to propane is listed. For additional assistance or service, please call: 1-855-885-5858. Please let us know if we can be of further assistance. Rich_HD_OC