Questions and Answers for Home Decorators Collection Triplex 60 in. LED Brushed Bronze Ceiling Fan with Light and Remote Control works with Google and Alexa
A: Hi! Thank you for your question, the assembled weight of the product is 14.08 lbs.
by|Apr 29, 2024
Q:Can I control fan speed using a wall dimmer switch.
by|Feb 3, 2024
1 Answer
Answer This Question
A: No, this fan model is not designed for use on wall dimmers switches. Only the remote control can change the fan speeds as using a dimmer switch or third party wall control can cause the electronics in the motor to burn out.
by|Feb 5, 2024
Q:Can I control light using a wall dimmer switch?
by|Feb 3, 2024
1 Answer
Answer This Question
A: No, this fan model is not designed for use on wall dimmers switches. Only the remote control can change the fan speeds as using a dimmer switch or third party wall control can cause the electronics in the motor to burn out.
by|Feb 5, 2024
Q:Can I separate light and fan connections and control it using a wall switch?
by|Feb 3, 2024
1 Answer
Answer This Question
A: No, this fan model only has a single hot wire for the fan speed and light. It can only be installed on a basic, single on/off wall switch. The fan and light will return to their last selected settings when the switch is turned off and back on (so if the light is left on and the fan speed is set to low when the switch is turned off then when the switch is turned back on those light and fan settings will be restored).
by|Apr 24, 2024
Q:Have fan less than 2 years. Turn on at wall switch and then used the remote to turn off the fan, but turn light on. Light flashed 3 times and fan quit working and won't turn back on.
by|Jan 18, 2024
1 Answer
Answer This Question
A: It appears the fan's receiver module may be behaving abnormally. In a majority of cases this can be resolved by following the learning process to reset the receiver's programming. Simply turn off power to the fan from the wall switch for a few seconds, then restore power. Within 30 seconds of restoring power, press the "learn" button in the battery compartment of the remote. The fan's light will flash on and off to indicate the receiver module has been reset. If that does not resolve the issue, your fan is still within the warranty period. Please contact customer service at 1-833-433-2671 to troubleshoot the fan and order replacement parts.
by|Jan 18, 2024
Q:What is the Flush mount height ? Height is listed at about 14+” is that with the included 4.5” down rod? I need something about 12” or less in height
by|Nov 4, 2023
1 Answer
Answer This Question
A: When installed flush mount the fan is approximately 10.06 inches tall.
by|Apr 7, 2024
1 found this answer helpful
Q:I have bought a 24 inch down-rod for this ceiling fan however the antenna does not reach the top and just sits in the tube, will that be a problem?
by|Oct 22, 2023
1 Answer
Answer This Question
A: The antenna is designed to work through the metal of the downrod so it will not be an issue if it's sitting inside the tube,.
by|Oct 23, 2023
Q:The remote didn’t work How can I get a replacement
by|Oct 6, 2023
1 Answer
Answer This Question
A: If you are having issues with the remote and a replacement, please contact customer service at 1-800-986-3460.