Questions and Answers for JELD-WEN 35.75 in. x 35.75 in. V-2500 Series White Vinyl Garden Window with Fiberglass Mesh Screen

A:  Thank you for a good question. To remove a screen from this window you should not have to remove the sash entirely. If you unlock and raise the sash, you should be able to reach the screen from the interior and use the pull tab to lift and release the screen out away from the window toward the exterior then pull back inside. Please see this link on our website which may show you a video from similar screen removal: http://www.jeld-wen.com/en-us/product-support/documents/how-to-videos/video/how-to-remove-a-slider-pull-tab-screen if you do still want to remove the sash, that is possible too. The wire shelf and brackets will need to be removed first then see the following link for a video on our web-site that displays steps for similar sash removal: http://www.jeld-wen.com/en-us/product-support/documents/how-to-videos/video/how-to-replace-the-side-load-sash-in-a-vinyl-single-hung-window.

A:  Thank you for a good question. This v2500 garden window is an in-stock store sku for Home Depot stores regionally located in the Western United States. For these stores and others located elsewhere, you may also purchase this window through the in-store special order catalog. If you are interested, please visit a store near you for assistance. If the store you are working with has further difficulty in ordering this window for you, please ask them to call JELD-WEN so we may help.

A:  Thank you for pointing out that this product is simply not available at any store and cannot be ordered. WHY ARE YOU FRUSTRATING US BY CLAIMING IT'S AVAILABLE?

A:  Home Depot confirms the Jeld-Wen poster here is incorrect. Here is the email Home Depot sent on 2/4/2018. You CANNOT get this window at Home Depot - period - so they shouldn't advertise it. =========== Thank you for contacting The Home Depot. I have conducted a search and the status for internet number 203664358 is unavailable. I sincerely apologize for any inconvenience that this may cause you. For additional assistance with your online order inquiry, in order to provide you with the best service please contact our Online Customer Service team. Our Online team is available via chat or text at 38698. You can also call the team at 1-800-430-3376 from 6am to 2am ET, 7 days a week. Thank you, Home Depot Customer Care ref:_00D50JUFY._5005012aU1S:ref

A:  The window can be ordered in the window department at the store to be delivered to the store to pick up.

A:  Contrary to Jeld-weld's answer, it can't be ordered at ANY Home Depot. Look for another brand.

A:  I have never seen one under 36" from any manufacturer.

A:  Thank you for allowing us to assist you today. The smallest width that is available is the 36" size suggested.

A:  Yes, the shelf is removable.

A:  yes

A:  Thank you for allowing us to assist you today. Select stores in the Western United States may carry this window in stock under sku# 840553. Western US stores that do not carry it in stock may still have access to order it through the in-store special order catalog. Please call or visit your local store for stock and/or special order availability and pricing.