Q:Can you cut the 18-in or 24-in towel bar to make it shorter in length?
by|Oct 26, 2023
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A: Hello karly and thank you for your interest in Moen products. Moen does not test/evaluate the cutting of the bars on our towel bar products. We can suggest using a hack saw with fine teeth. Areas of concern would include sharp edges, possibly crushing the bar and chipping the finish. Should you have additional questions, please feel free to call us at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).
by|Oct 28, 2023
Q:Does the packaged hardware include hollow wall anchors?
by|Jul 11, 2023
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A: Hello kvmm and thank you for your interest in Moen products. The Moen Y2633BL Banbury 3-Piece Bath Hardware Set with 24 in. Towel Bar, Toilet Paper Holder and Towel Ring in Matte Black does include hardware for hollow wall installation. Should you have additional questions, please feel free to call us at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).
by|Jul 11, 2023
Q:I purchased the 3 piece set however I only received 2 of the metal rectangle mounting brackets ... shouldn't I have received 5 total for the 3 pieces? (1 for ring, 2 for town, 2 for pivoting paper holder)
by|Feb 8, 2023
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A: Hello KatieB and thank you for your interest in Moen products. As the original purchaser of the Moen Banbury 3-Piece Bath Hardware Set with 24 in. Towel Bar, Toilet Paper Holder and Towel Ring in Matte Black, you can contact Moen directly under the products warranty. Our product specialist would be happy to work with you to determine the missing mounting hardware and to find a satisfactory warranty resolution. Please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
by|Feb 9, 2023
Q:Is the 24 inch measurement for the towel bar end-to-end or only the space where the towel will hang? Also, in the video the bronze finish looks shiny and black and in the photos the finish looks much lighter and less shiny. Which is more accurate?
by|Aug 19, 2022
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A: We have this exact set. The space where the towel hangs measures 20 3/4". The 24" measurement is a center-to-center measurement for the mounting brackets for the towel bar end caps. The finish on our set is an oil rubbed bronze (darker brown/bronze) with a gold accent ring. Hope this helps.
by|Aug 21, 2022
A: Hello Linda and thank you for your interest in Moen products. The Moen Banbury 4-Piece Bath Hardware Set with 24 in. Towel Bar, Paper Holder, Towel Ring, and Robe Hook in Mediterranean Bronze includes a 24” towel bar measured from center to center of each mounting post. The Moen Mediterranean Bronze finish delivers a rich, dark brown, old world finish with striking light and dark accents. For pre-purchase, installation and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
by|Aug 21, 2022
Q:Does the brushed nickel in this hardware set match the moen doux brushed nickel faucet?
by|Jun 6, 2022
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A: Inly if it has the same maker and design name will the pieces match.
by|Nov 28, 2022
A: Hello Mary and thank you for your interest in Moen products. The Moen Banbury 3-Piece Bath Hardware Set with 24 in. Towel Bar, Toilet Paper Holder, and Towel Ring in Brushed Nickel has a brushed nickel finish which is meant to complement Moen’s brushed nickel, classic brushed nickel and spot resist brushed nickel finishes. If you have additional questions, Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
by|Jun 7, 2022
A: Not sure what faucet you mean but everything I bought Moen Banbury brushed nickel matched.
by|Jun 15, 2022
Q:What is the diameter of the circular portion of each hardware piece where it touches the wall?
by|Apr 4, 2022
2 Answers
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A: 2"-2⅛"
by|Nov 1, 2023
A: Hello Daveydoodlebug and thank you for your interest in Moen products. The decorative mounting posts/hubs of the 24” towel bar, the paperholder and the towel ring included with the Moen Banbury 3-Piece Bath Hardware Set with 24 in. Towel Bar, Toilet Paper Holder, and Towel Ring in Brushed Nickel all have 2” diameters. If you have additional questions, please feel free to call us at 800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
by|Apr 5, 2022
Q:what size of the allen key does it need? I lost mine
by|Feb 10, 2022
1 Answer
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A: Hello Vic a and thank you for your interest in Moen products!
The Moen Banbury Y2633BN 3 Piece Kit uses a 2 mm hex wrench. Our highly trained product specialists are available for pre-purchase, installation and warranty assistance at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
by|Dec 29, 2022
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Q:Does the 24? dimension include the circles that hold the bar to the wall? The portion of wall I?m looking to install it in is exactly 25??in between a door frame and the bathtub wall tiles?so I want to ensure it will fit.
by|Feb 10, 2022
1 Answer
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A: Hello Smith and thank you for your interest in Moen products! The Moen Banbury 24 inch Towel Bar measures 26 inches end to end. If you have additional questions, please feel free to call us at 800-289-6636. Our business hours are 8:00 am – 7:00 pm Monday through Friday (EST).