Questions and Answers for Razor-Back 25.75 in. Wood Handle Super Socket Digging Shovel

A:  While I have been using my shovel for about 6 years with no problem, manufacturing defects can always happen. Also, I am not aware of the manufacture's warranty. Given that, please read the warranty and see "who" is standing behind the shovel at the 2 year point. My guess would be the manufacture, though Home Depot may be able to help you identifying who and how to go about obtaining a replacement.

A:  I would strongly recommend that Home Depot not ask their customers to reply to questions about warranties As a customer when I ask a question I would expect Home Depot could answer on their own rather than count on customers to do their work

A:  I had a similar problem with mine. Customer Service, via on-line chat, said to return it to the store but when I did that the store would not provide warranty service and referred me to the manufacturer. This is unacceptable in my opinion, and renders the lifetime warranty worthless to me.

A:  Mine cracked as well. And since I didn't keep the receipt, they have zero interest in making it right for this cheaply made Chinese junk. Ames is not a reputable companY IMHO, they do whatever it takes to not honor warranty.

A:  This is ridiculous I don't need other people that bought the shovel putting their comments in here. I want Home Depot to answer this thing. What a ridiculous waste of time. I'll just go to Home Depot and take the shovel to the customer service desk

A:  You can take the tool back to your local Home Depot Store and they will assist you with the exchange. IF that is not a convenient option for you you can also reach out directly to the AMES customer service team for assistance. PH: 1-800-393-1846, E-Mail: customerservice@ames.com

A:  IN ONE WORD. NO. The company makes it clear that if something happens it is likely your fault, on their site, and if you do not still have the receipt, they will do NOTHING. This stuff is Chinese junk. Mine cracked as well.

A:  I would contact the manufactorer and explain the situation

A:  lifetime warranty provided that it is a materiel defect

A:  Razorback web site clearly states 90 day warranty even though Home Depot site clearly states " Lifetime Warranty" Clearly it is not very clear.

A:  The answer I posted earlier, indicating that only a 90-day warranty is provided, is incorrect. I have learned that Ames offers a Lifetime Warranty on Razorback shovels. After I posted a critical review on homedepot.com, Ames contacted me and then sent me a replacement shovel via UPS. Great customer service!

A:  This shovel carries a lifetime warranty against manufacturer defect.

A:  90 days.

A:  This blade is 14 gauge.

A:  Maybe an 1/8". It is the sturdiest of shovels.

A:  44 inches

A:  25.75 inches is the measurement of the handle. Total length of this shovel is 45.25 inches. Item # 2531800 is 25 inches total length and would be a good choice for a compact shovel.

A:  It's 44" which works well for someone short like me,

A:  Yes, the measurement is from tip of shovel to top of handle.

A:  44"

A:  “Made in Pennsylvania” doesn’t sound like the steel is American. Way to dance around a real answer.

A:  The steel head is made in Pennsylvania.

A:  China

A:  Soft Rubber with non-slip grip. Very comfortable and sturdy.

A:  The grip is made of a flexible PVC material.

A:  The grip a rubber product. That way your hand will not slip.

A:  the grip has a foam wrap on fiberglass handle. nice and comfortable grip

A:  This is assembled in Pennsylvania with domestic and some foreign components.

A:  China

A:  Yes, return it to the store.

A:  The label on the shovel reads "Assembled in the USA from foreign and domestic components"

A:  Razor-Back became part of the AMES Companies in 2006 and is manufactured here in the United States, and has a lifetime warranty .

A:  CHINA. Used to be USA, but Ames is greedy and decided to save a few bucks. If you look, there are TONS of reports of people reporting their "metal" cracked.

A:  Yes. USA

A:  Assembled in the USA (Pennsylvania) from foreign and domestic parts.

A:  assembled in USA with domestic and imported parts