Questions and Answers for Samsung 21.1 cu. ft. Top Freezer Refrigerator with FlexZone Freezer in White, Energy Star

A:  Let's give you the required details about replacing the water filter, KeaCoco! Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ You may also watch this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw Should you require further questions or assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145638588, to help our team pull up your information. Have a great day! ^Chrystel

A:  Hi Steve, Thank you for your recent inquiry with The Home Depot. Yes, this model is available in stainless steel! Please check out Internet #301367477, Model #RT21M6213SR. We appreciate your business and look forward to serving you in the future.

A:  Fantastic question, Randy. Great news, the clearance for each side of this Samsung refrigerator is 2", you may click the link for the specification guide. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/top-mount/rt21m6213sg/pdf/RT21M6213_V6_Spec-Sheet.pdf To better assist you with the specification, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1145069683) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

A:  Hi James, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung 33 in. 21 cu. ft. Top Freezer Refrigerator with FlexZone in Fingerprint-Resistant Stainless Steel, Standard Depth, Fingerprint Resistant Stainless Steel. The refrigerator will be around 36.25 inches wide with the door opened at 90 degrees. I have shared the user manual link below. Please access the link and turn to page 16 for the complete dimensions of the refrigerator. https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144701196 Leo

A:  Hi Johnpurser, Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 33 in. 21 cu. ft. Top Freezer Refrigerator with FlexZone in Fingerprint-Resistant Stainless Steel, Standard Depth, Fingerprint Resistant Stainless Steel. When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an auto-fill water pitcher that is also leaking. Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again. Leaking Ref / Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Adjust the leveling legs on page 18 https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf In case of repairs will be needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RT21M6213SR/AA One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144736513 Have a great day. ^Charles

A:  Hi Juan, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung 21.1 cu. ft. Top Freezer Refrigerator with FlexZone Freezer in Stainless, Energy Star, Fingerprint Resistant Stainless Steel. You can purchase replacement door shelves by visiting the website of our authorized distributor for parts and accessories. I have shared their website below. http://www.samsungparts.com/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144596842 Leo

A:  Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. ^Lo

A:  Hello, Greenwave. When it comes from the factory, the door opens to the right. Thank you for choosing Samsung. ^Lo

A:  As delivered the hinges are on the right side. The manual has instructions on reversing the doors. Doing this is a bit outside my comfort range. The installers said they wouldn't do this for me.

A:  Ours was set up to open from the left (swing right). The installers changed it in a few minutes.