Questions and Answers for Suncast 100 ft. Side Tracker Wall Mount Hose Reel

A:  Yes, in the loose hardware bins. Bring your original O-ring set to compare side by side and use liberal amounts of silicone grease on them to assure longer life and a better seal.

A:  Please visit us at www.suncast.com for replacement parts .

A:  I am not certain with this product but I have purchased a short 2-3 foot hose from Home Depot that works just fine

A:  The hose is purchased separately from the reel.

A:  Any regular garden hose will fit. Just make sure you don’t go any longer than the original 100’ hose.

A:  Please call our contact center at (800)846-2345 and one of our agents will be able to assist.

A:  You should be able to buy just the leader hose. It is usually a 6' hose.

A:  No, the hose with this model can't be sold separately.

A:  it is the standard 16" stud width

A:  The mounting holes are reasonably placed for securing to any structure, the back mounting plastic is weak, flawed, causing it to crack and fall off the wall. I even added a couple of extra mounting screws as to give it some extra strength, that didn't work either. I went through four of this side tracker hose reel, never again.

A:  On the model I have which is now two (2) years old the mounting holes are 9" apart. MG

A:  it is the standard 16" stud width.

A:  Unsure of the exact spacing as its currently mounted. What I can tell u is that I bought this to replace an older one that had since broken. I was quite delighted that the mounting holes lined up perfectly!

A:  Can't tell you the dimensions of the four bottom holes but I strongly urge you to add a 1" washer outside of the fifth hole on top. Mine cracked off easily with a 75 feet of 3/4" hose on it.

A:  No

A:  no. it has to be attached to wall or fence

A:  The frame is pretty light weight so it would be top heavy with a hose full of water on the reel. Read the reviews. You really don't want to buy this reel. It will leak. It will break. It will leave you feeling hopeless.

A:  I don't think so, as the product name is "side tracker wall mount." If set on the ground it would be top-heavy, regardless to how light your water hose is.

A:  No. It is meant to hang on the wall. The hose actually comes out thru the bottom of the unit.

A:  NO, and do not buy it, P.O.C. I bought 4, each one broke. Never again

A:  To answer this question I took a close look at my wall mount reel, on which I use an extra lightweight hose. I don't believe it would work well on the ground because of balance issues and the mounting holes are located on the back of the unit. Drilling more holes would only weaken the structure. Suncast makes a variety of hose reels that are designed to stand alone and are very sturdy. MG

A:  NO, it's wall mounted only. Don't buy it all four that I purchased at my local Home Depot broke

A:  No

A:  I have always hung this on the side of the house, however, it is made out of plastic, and does not last the inner hub will eventually crack and break, I have gone through a couple of them, I have not seen a metal one. I do like it,

A:  Before attempting to replace the "O" rings, make sure you have the reel properly seated (put sufficient pressure on the reel while pushing it into place). I actually had a leakage problem until I realized that I had not pushed the reel entirely into place. Another slightly helpful note that I learned the hard way. Use the new style very soft/expandable hoses, they weigh much less and put less pressure on the reel and 100' fits well. MG

A:  Very simple, "O" ring kits available from Suncast. com

A:  Call the manufacturer

A:  I don't know what size. You can probably take the old one with you to the store and they might be able to match it.

A:  I emailed Suncast. They basically told to take a hike...so now I am going to bring my center hub assembly to a local Hardware store to find the o-rings. I can't see why Suncast just provide me the info. Better yet, Suncast should just post the info on their website.

A:  I CALLED THE COMPANY AND THEY SENT OUT THE ORIGINAL RINGS FREE

A:  I installed it on my house and it works like it is supposed to, I had my doubts being plastic but it works very well I can recommend it

A:  Suggestions: 1. Make sure the black O-rings have not been dislodged. 2. From my experience, it may leak more on cold days. The O-rings lose flexibility. 3. Save yourself a lot of grief and return it to your local Home Depot and find another solution. Note the large number of bad reviews on this product.

A:  Is the locking tab fully in place. If not it will be loose and leak.

A:  Mine was ok. seems like either your o ring is not there to prevent a good seal or try making sure it is completely on the male part before locking it?

A:  It is plastic, and does not last, I have had to replace 2 of them and the 3rd one is broken now and needs replacing.. I have 2, one on each side of the house. They are easy to install, not very sturdy.

A:  I got tired of the leaking. For me, I try and put a hose that has a "spring" on the end where it connects to allow for the flexibility. I also use plumbers tape to prevent leaks just a bit longer.

A:  Return it like I'm going to do and find a different manufacture

A:  LUBRICATE THE O-RINGS WITH A NON PETROLEUM LUBRICANT. I USE DIELECTRIC GREASE. PETROLEUM BASED LUBRICANT MAY CAUSE THE O-RINGS TO SWELL AND BREAK.

A:  Return to store and buy a better one.

A:  I had the same problem, but there was an easy fix. I added a small amount of teflon tape to the male plastic connection (it doesn't help that it's awkward to get a good grip) and did my best to tighten and tighten and it worked. P.S. three (3) times for me to.

A:  Only use as a Reel for you Garden Hose, Do Not Connect to your Faucet thru the Reels Connector I do not connect it thru the connectors they provide.. it also will Crimp the Garden Hose as it winds onto the Reel..if you do that and connections will will leak. I just hook up my hose to my OD faucet and just using the Winding system to store the 50 Ft hose on the reel.. My 2 I bought are 5 yrs old and doing fine.. And I have ordered more and gave them to Family with same instructions.. even the More Expensive Units start leaking after the 1st yr and crimp the Hoses at its connectors , even using a Spring feeder hose..

A:  Yes, it leaks by the outings. This is normal and not a problem other than some water is wasted

A:  Yes, it is called a Leader Hose.

A:  This listing includes a leader hose.

A:  Yes.

A:  Yes it does.

A:  yes