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Customer Reviews for American Standard Cadet 3 10 in Rough Two-Piece 1.28 GPF Single Flush Elongated Chair Height Toilet with Slow-Close Seat in White

Internet #206888651

Model #3378AB128ST.020

Store SKU #1001764464

  • Includes slow-close seat and wax ring
  • PowerWash rim scrubs the bowl clean with every flush
  • EverClean inhibits the growth of stain and odor causing mildew

Customer Reviews

  • 4.4
    out of 1,256 reviews
  • 79% recommend this product
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Showing 1-30 of 1,256 reviews
It’s a great toilet! Easy to install. The instructions are detailed and clear. You can do it without any tools. I like the 10 inch rough in because the tank actually stands away from the wall. The soft close lid was cheap plastic so we upgraded to better one and changed the handle out because my wife didn’t like the pointed end on the original. AS makes a great product that you can trust. We look forward to many years of carefree throne sitting
by
Response from AmericanStandardApr 26, 2024
Hello Felipe, Thank you for reaching out to American Standard. We're very happy to hear you're enjoying your new Cadet 3! If you have any questions, please reach out to us using the Contact Us form or Chat option on our website, and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET. Sincerely, Nicole Your American Standard Consumer Connection Team americanstandard-us.com/contact-us AmericanStandard
  • Verified Purchase
So Far So Good
This toilet includes everything you need to do the installation including the tools, parts, toilet seat and wax ring. The installation is very straight forward and went smoothly. Just had a small wobble. I added one of the extra plastic washers at the base for now. I will need to get some shims in the near future. The handle takes a bit of effort to flush. The bowl cleans adequately, but sometimes you need a second flush. The refill is quiet, but the flush is not that quiet.
by
Response from AmericanStandardOct 12, 2023
Hello Niki21,
Thank you for reaching out to American Standard. We’re very pleased to hear that you’re enjoying your new Cadet! This model comes with a five year parts warranty, a one year seat warranty, and a limited lifetime china warranty with copy of purchase receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team AmericanStandard
    • Recommended
    1 found this review helpful
    Tank does not allow water line to attach
    It is impossible to attach the water supply to the tank because of inadequate room to attach to the tank. Could be that the tank and bottom don't belong together I had to trim off the twist notches on the water supply line to finally get it to screw on. We also live 80 miles from Store local hardware on sold the lines that size with the tabs.
    by
    Response from AmericanStandardBrandsJul 21, 2023
    Hello Upennell,
    Thank you for reaching out to American Standard. I’m sorry to hear of the issue you have had with your American Standard product. I know that situation can be very frustrating. This model comes with a five year parts warranty, a one year seat warranty, and a limited lifetime china warranty with copy of purchase receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
    Sincerely,
    Nicole
    Your American Standard Consumer Connection Team AmericanStandard
      2 found this review helpful
      Like the Chair Height and flushes great.
      I see a lot of complaints about this toilet. I have learned that you have to take some reviews with a grain of salt. I'm sure Kohler makes a nicer toilet, but for 3 times the price. Installed myself. Only issue was mounting the tank. Had to readjust three times, but finally got it. It has to sit on there perfectly to line up. My older toilet sat flush against the wall. This took care of that problem. It flushes quite nicely and am very pleased with this product.
      by
      Response from AmericanStandardBrandsJul 12, 2023
      Hello Deester,
      Thank you for reaching out to American Standard. We’re very pleased to hear that you’re enjoying your new Cadet toilet! This model comes with a five year parts warranty, a one year seat warranty, and a limited lifetime china warranty with copy of purchase receipt. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
      Sincerely,
      Nicole
      Your American Standard Consumer Connection Team AmericanStandard
        • Recommended
        1 found this review helpful
        Replaced because sameone cracked
        The bowl on the original one cracked. It was the same brand and model. This one was available at the local store. Be sure to register to activate the warranty!
        by
        • Verified Purchase
        Excellent choice for a 10" rough in
        Perfect option for a 10" rough in application. Practically everything you need to install this toilet is included and any do it yourselfer shouldn't have any issues with the installation.
        by
        • Verified Purchase
        • Recommended
        2 found this review helpful
        Great for short rough in
        I misfigured putting in my plumbing and I only had a 9" rough in. Another review had the same issue and said it worked for them. I tried it, and it worked out perfect. It is tight against the wall, only an 1/8" of gap between it and the wall.
        by
          • Recommended
          3 found this review helpful
          Easy install
          Such a easy to follow, helpful install video. I bought the toilet because of video..seriously
          by
            • Recommended
            1 found this review helpful
            Toilet tough fit.
            I had a 30 YO TOTO one piece that needed to be replaced. Measured 11 and 11.5 inch clear to base trim at wainscoting. This AS 10 inch rough was the only in store option. I used the adjustable bolts and wedge shims. Toilet fit great and was easy to install. The flush is a simple old style mechanical that needs to be “held” at the low point for that fraction of a second to get a full flush. Not as engineered or as attractive as a Kohler. Be careful as the outlet is at the same plane as the bowl feet that touch the floor.
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              2 found this review helpful
              Fits my 9” rough in!r
              For those who have an 9” rough-in look no more! The compact design of the water tank sits flush with the back of the toilet so it would leave about 1” gap between the tank and the wall. Thus a 9” rough-in puts the water tank flush against the wall. The lower neck of the toilet will also rest against the wall too. If you have higher than normal wall trim/molding it may not fit as the neck sits just higher than the bottom wall molding. I researched high and low and decided to take gamble on this one and it worked!! Please buy the extra thick wax ring so you assure a good seal. Laslty, this is a elongated model so much better than the round models. Good luck!!
              by
                10 found this review helpful
                Fits older homes with shorter rough in!
                I was finishing my basement and never checked the rough in till time to set the toilet. Mistake I know. This toilet saved the day on my 9.25 inch rough in! Still have a 1/4 inch to the wall. So if you get caught in a jam or have an older house then this is the toilet for you!
                by
                  • Recommended
                  6 found this review helpful
                  Like that most everything needed to install was in the box. Perhaps only slight negative is that ...
                  Like that most everything needed to install was in the box. Perhaps only slight negative is that the seat/cover feels a little on the flimsy side. Like that it is soft close though.
                  by
                  • Verified Purchase
                  • Recommended
                  3 found this review helpful
                  The 10" rough-in fits nicely in my older home bathroom. A nice upgraded look from my 1966 toilet....
                  The 10" rough-in fits nicely in my older home bathroom. A nice upgraded look from my 1966 toilet. Flushes much more efficiently and uses less water too. Absolutely am pleased with this product. I did have it professionally installed to insure that the flange was properly secured to the floor (it was not when I removed the old toilet) and that the toilet was level to the floor without using shims.
                  by
                  • Verified Purchase
                  • Recommended
                  2 found this review helpful
                  The slow close seat is great. No slamming down and waking your spouse! I hope it stays that way w...
                  The slow close seat is great. No slamming down and waking your spouse! I hope it stays that way with age.... The flushing is quiet, and uses way less water than our old commode. We got this commode originally because we needed one with a different rough in than the original. We like it.
                  by
                  • Verified Purchase
                  • Recommended
                  2 found this review helpful
                  Good toilet, the low flush is something different but it’s...
                  Good toilet, the low flush is something different but it’s a strong flush. Seems to require less cleaning.
                  by
                  • Verified Purchase
                  3 found this review helpful
                  Takes too long to flush
                  I hate that you have to hold the handle down for the toilet to flush all the way. The other two toilets in my house I push to handel down and forget it. With this one I have to make a conscientious effort to stand there and hold the handle down for the toilet to flush all the way. I often forget and have to wait for the tank to refill and do it again. I wish I would have brought one of the other toilets on display.
                  by
                  Response from AmericanStandardBrandsJul 14, 2020
                  Joe,
                  Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team AmericanStandard
                    7 found this review helpful
                    Flawed fank makes flushing difficult
                    This is a horribly designed toilet. I bought this because it was the only 10” rough in toilet Home Depot has for sale. The tank is so small that the float cip and the water level adjustment rod rubs against the sides of the tank. This has given me issues with the tank not filling up after a flush or the water constantly running because the float cup gets caught on the side of the tank and doesn’t raise up and turn off the water. I had to put a spacer between the fill valve and the side of the tank to get the float cupto somewhat work I also have to hold down the handle for 5 seconds for it to actually flush.
                    by
                    Response from AmericanStandardBrandsApr 27, 2020
                    NotHappy, I'm sorry to see you aren't completely satisfied with your American Standard Cadet 3 toilet.. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
                      • Recommended
                      9 found this review helpful
                      toilet was easy to assemble, height just right for my knees.
                      toilet was easy to assemble, height just right for my knees.
                      by
                      • Verified Purchase
                      • Recommended
                      1 found this review helpful
                      Great toilet
                      Fits my 10in rough in. Only toilet I could find in 10in. Bowl refills with a nice pool of water. tank empties quick during flush. our double flushing days are over. I liked it so much I bought two of the 12in version. almost forgot. the toilet set is comfortable and works as advertised. Great Product!
                      by
                        • Recommended
                        2 found this review helpful
                        I may have to return this toilet. It is impossible to attach the water supply to the tank because...
                        I may have to return this toilet. It is impossible to attach the water supply to the tank because of inadequate room to attach to the tank. Could be that the tank and bottom don't belong together. My installer is trying to modify the supply attachment to make it fit. If he is unsuccessful, I will return it and get a different brand.
                        by
                        Response from AmericanStandardBrandsNov 15, 2019
                        Legion,
                        Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. You should be using tank 4019.101n.020 and bowl 3517a101.020. Sincerely, American Standard Consumer Connection Team AmericanStandard
                        • DIY
                        • Verified Purchase
                        4 found this review helpful
                        I purchased this toilet and was very pleased with the ease of installation and its operation. Bu...
                        I purchased this toilet and was very pleased with the ease of installation and its operation. But after about a month a crack had formed at the front of the bowl. I brought it back and purchased the same model again but it doesn't flush as nice as the first one. Overall it works well but not happy about having to install it twice because of the crack.
                        by
                        • Verified Purchase
                        4 found this review helpful
                        The toilet tank developed a hairline crack in the tank within the first two years. This crack one...
                        The toilet tank developed a hairline crack in the tank within the first two years. This crack one day just appeared. It starts at the handle, and goes all the way to the midway down the tank. Thank goodness it was just a hairline crack, and it did not leak all over my house. I contacted the company and they do NOT stand by their product. If not for the crack, and the companies lack of customer service, I would have recommended this toilet.
                        by
                        Response from AmericanStandardBrandsAug 5, 2019
                        I’m so sorry you are having trouble with our Cadet 3 tall height complete toilet. American Standard has been providing kitchen and bath products with built to last quality and never let you down performance for almost 150 years, so, I’m sorry that the product you received isn’t up to our standards. If you reach out to American Standard directly we will be happy to assist you in getting a replacement tank. Your American Standard Consumer Connections Team. AmericanStandard
                          7 found this review helpful
                          Installed the toilet (including caulking to the floor) only to find the bowl (weir) had a crack t...
                          Installed the toilet (including caulking to the floor) only to find the bowl (weir) had a crack that was only visible if you turned the toilet upside down. Removed the toilet returned it only to have to drive an hour to find a store with the same model. The leaking toilet was clearly marked "Made in China" whereas the replacement is marked "Made in Mexico" an oxymoron for a company named American Standard. Hoping the replacement doesn't leak, needed the 10" rough in.
                          by
                          Response from AmericanStandardBrandsJun 14, 2019
                          Disappointed, I’m so sorry you are having trouble with our Champion toilet. American Standard has been providing kitchen and bath products with built to last quality and never let you down performance for almost 150 years, so, I’m sorry that the product you received isn’t up to our standards. If you have additional issues or problems do not hesitate to reach out to American Standard directly and we will be happy to assist. Your American Standard Consumer Connections Team. AmericanStandard
                            4 found this review helpful
                            Awesome! Love it!
                            Awesome! Love it!
                            by
                            • Verified Purchase
                            Spectacular toilet for a great price. Install went smoothly though the base is quite heavy - had ...
                            Spectacular toilet for a great price. Install went smoothly though the base is quite heavy - had to have a strong guy get it up the stairs - but that's normal for any toilet, they are heavy. The slow-close seat is great but I worry someone will force it close and break the mechanism, time will tell. The height is awesome, great for people with back issues or the elderly and frankly looks nicer. I went from a small toilet with a round seat to this elongated high toilet and was worried it would take up more space...it really doesn't, in fact the base and especially the water tank is so much smaller than my old toilet. I'm confident it will signficantly save on water use with such a small tank. It's so quiet, too. Highly recommend.
                            by
                              • Recommended
                              1 found this review helpful
                              it was pre-assembled it was fast to install it took me 15 minutes to install it look good and wo...
                              it was pre-assembled it was fast to install it took me 15 minutes to install it look good and works great what else can you ask for
                              by
                              • Verified Purchase
                              • Recommended
                              1 found this review helpful
                              This is the quietest and fastest flushing toilet we ever saw. We purchased the rough in after rea...
                              This is the quietest and fastest flushing toilet we ever saw. We purchased the rough in after realizing our remodeling job had taken up wall space when adding Sheetrock and tile. This beautiful elongated toilet adds beauty to our newly remodel bathroom. If fact we often commit on feeling like we r in a luxury hotel.
                              by
                              • Verified Purchase
                              • Recommended
                              9 found this review helpful
                              Nice New Fixture
                              I actually wanted a Champion 4 with 1.6 gallon pressure assist, but I needed a 10” rough-in, so I went with this more efficient and quieter toilet. Installation was quick and easy. Everything needed is in the box.
                              by
                                • Recommended
                                1 found this review helpful
                                American Standard Toilet Flush was easy to install with the provided hardware. Performance of the...
                                American Standard Toilet Flush was easy to install with the provided hardware. Performance of the flush was satisfactory as compared to similar products in the market. Will recommend others to buy American Standard products.
                                by
                                • Verified Purchase
                                • Recommended
                                2 found this review helpful
                                Just installed this toilet about a hour ago. Only negative is the water fill connection. It is ...
                                Just installed this toilet about a hour ago. Only negative is the water fill connection. It is way too close to the lower portion. Very difficult to tighten it up. Other than that, it’s great.
                                by
                                  • Recommended
                                  3 found this review helpful
                                  Showing 1-30 of 1,256 reviews

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