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Customer Reviews for American Standard Ovation 33.5 in. x 48 in. x 75.25 in. Combo 4-Piece Shower Kit in Arctic

Internet #206268600

Model #BW001-OV.011

Store SKU #1001466489

  • Includes Ovation curved shower base and 3 piece wall set
  • Curved design allows for more space while showering or bathing
  • Built in shelving is deep enough for shower essentials

Customer Reviews

  • 3.5
    out of 146 reviews
  • 54% recommend this product
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Showing 1-30 of 146 reviews
The shower was quite easy to install. ...
The shower was quite easy to install.
by
  • Verified Purchase
Shower base
I don't like the base the groves around the base hold water and you have to push it towards the drain. And i did not see where they don't recommend a shower curtain with this shower or I would not of had it put in.
by
Response from AmericanStandardBrandsApr 2, 2020
Gran1955,
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team AmericanStandard
    Easy install decentfitandfinish...
    Easy install decentfitandfinish
    by
    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    parts did not fit together. returned and did not reorder....
    parts did not fit together. returned and did not reorder. would not buy again
    by
    Response from AmericanStandardBrandsApr 2, 2020
    Robert,
    Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
    • Verified Purchase
    Walls thin but tub was exposed so we shot foam...
    Walls thin but tub was exposed so we shot foam insulation in to stiffen up
    by
    • Verified Purchase
    Doesn’t go together well at all. The instructions are very...
    Doesn’t go together well at all. The instructions are very vague. Not happy with the product.
    by
    Response from AmericanStandardBrandsMar 11, 2020
    John, I'm sorry to hear you are having issues with installing the American Standard Ovation shower kit. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
    • Verified Purchase
    It was everything I hoped it to be. Installed easily...
    It was everything I hoped it to be. Installed easily with all parts fitting.
    by
    • Verified Purchase
    This was the first and last time I'll buy this brand. Underside of the floor pan is poorly desig...
    This was the first and last time I'll buy this brand. Underside of the floor pan is poorly designed & will require a lot of time & thin set to install level. Thin wall panels don't make for a good direct to frame installation. Recommend backer before you install this set. Silicone is a must between panels due to poor trimming on panels. I've got one more to install but won't be this one. Very disappointed.
    by
    Response from AmericanStandardBrandsFeb 27, 2020
    godelta,
    1. I'm sorry to see you aren't completely satisfied with your Insert Product Name. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
      Very poor quality walls...
      Very poor quality walls
      by
      Response from AmericanStandardBrandsFeb 19, 2020
      Boruch, As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connection Team. AmericanStandard
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      Response from AmericanStandardBrandsFeb 5, 2020
      HomeDepotCustomer,
      Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Great price, Good quality product and fast shipping. Shower...
      Great price, Good quality product and fast shipping. Shower looks great and installation went well. No leaks or missing parts.
      by
      • Verified Purchase
      very nice...
      very nice
      by
      • Verified Purchase
      pretty much as expected
      pretty much as expected
      by
      Response from AmericanStandardBrandsJan 31, 2020
      Sage,I'm sorry to see you aren't completely satisfied with your American Standard Ovation Shower kit. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connection Team. AmericanStandard
      • Verified Purchase
      • Recommended
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      Response from AmericanStandardBrandsJan 30, 2020
      HomeDepotCustomer, I'm sorry to see you aren't completely satisfied with your American Standard Ovation shower kit. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
      • Verified Purchase
      very good product...
      very good product
      by
      • Verified Purchase
      The base was solid and sturdy. The walls were not,...
      The base was solid and sturdy. The walls were not, they were very flimsy and I was nervous as to how well they would hold up over the years. I elected to return it to Home Depot rather that install it. I spent another $100 dollars through a plumbing supply house, but the quality difference is huge.
      by
      Response from AmericanStandardBrandsJan 3, 2020
      Adam, As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team AmericanStandard
      • Verified Purchase
      The American Standard shower is good, however, Home Depot service was horrible. It took over a mo...
      The American Standard shower is good, however, Home Depot service was horrible. It took over a month for the kit to arrive and they never Emailed me that it was in. If they want special order customers they need to step up their game. Big-time. When I finally received my order, they pushed it to the front of the store and left. I had to ask a friend to help load it.
      by
      Response from AmericanStandardBrandsDec 2, 2019
      Jeff, I am sorry to hear you had issues with the service provided by Home Depot. Since the review is intended to be about the product itself, we would appreciate if you update your review about the American Standard Ovation Shower kit itself. Sincerely your American Standard Consumer Connections team AmericanStandard
      • Verified Purchase
      • Recommended
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Shower stall came cracked very disappointed ...
      Shower stall came cracked very disappointed
      by
      Response from AmericanStandardBrandsNov 21, 2019
      Barb,
      Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact our customer care line at 800-442-1902 and use 1-1-2 to get into the acrylic line and one of their reps will be able to help you.
      Sincerely, your American Standard Consumer Connection Team AmericanStandard
      • Verified Purchase
      Great product
      Great product
      by
      • Verified Purchase
      • Recommended
      Yhere appears to be a rfather important covermissing. It is...
      Yhere appears to be a rfather important covermissing. It is located on the back wall above the base. How do I get this taken care of
      by
      Response from AmericanStandardBrandsOct 24, 2019
      I am not sure which part you are referring to, the best bet would be to contact American Standard directly and we will be happy to assist you in getting your issue resolved. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
      • Verified Purchase
      2 found this review helpful
      It was made of very poor quality material. Very...
      It was made of very poor quality material. Very thin and corner of the base was cracked.
      by
      Response from AmericanStandardBrandsOct 1, 2019
      I'm sorry to see you aren't completely satisfied with your Ovation Shower kit. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
      • Verified Purchase
      1 Star Review
      Rating provided by a verified purchaser
      by
      Response from AmericanStandardBrandsSep 11, 2019
      HomeDepotCustomer,
      Thank you for the rating of our product. We apologize for the inconvenience that you experienced. If you ever need any assistance please contact our Customer Care Tech Team at 800-442-1902. Sincerely, American Standard Consumer Connection Team AmericanStandard
      • Verified Purchase
      I love my shower it is very roomy...
      I love my shower it is very roomy
      by
      • Verified Purchase
      The entry ledge is too low I’m afraid the shower...
      The entry ledge is too low I’m afraid the shower curtain will not be able to cover it to keep water off the floor I haven’t used it yet but it looks like a potential problem
      by
      Response from AmericanStandardBrandsJul 24, 2019
      Joeb, there should be plenty of room for a shower curtain to sit within the base itself. If you need further information or assistance do not hesitate to reach out to American Standard directly for assistance. Dial 1-800-442-1902 and press the prompts to speak to our acrylic experts. Your American Standard Consumer Connections Team. AmericanStandard
      • Verified Purchase
      4 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      We redid our guest bath and this shower kit was...
      We redid our guest bath and this shower kit was perfect. It was super easy to install and it's very elegant looking.
      by
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Showing 1-30 of 146 reviews

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