Hi PERNY, thanks for taking the time to share your review. We're so sorry to hear this has been your experience. Please know that your feedback is very important to us and will be sent to the appropriate teams for their attention and review. At Bosch we strive to continually improve the customer experience, and your input is essential to this process. If we can help with any product-related inquiries, feel free to contact our Customer Care team at 800-944-2904 for real-time assistance. Thank you for choosing Bosch.