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Customer Reviews for Bruce American Vintage Scraped Tawny Oak 3/8 in. T x 5 in. W x Varying L Engineered Hardwood Flooring (25 sq. ft./case)

Internet #204699428

Model #EAMV5TA

  • Bruce engineered hardwood flooring with vintage hand scraped look
  • Glue, staple, or floating glue joint install on all grade levels
  • Medium gloss prefinished hardwood flooring for residential use

Customer Reviews

  • 4.3
    out of 154 reviews
  • 87% recommend this product
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Showing 1-30 of 154 reviews
I wanted hardwood not a laminate and wasn't the right...
I wanted hardwood not a laminate and wasn't the right color
by
Response from Armstrong FlooringDec 5, 2018
Good morning. Thank you for taking the time to post a review of our flooring. I am sorry that this floor was not what you were expecting. This is an engineered hardwood floor, it is not a laminate floor. An engineered hardwood board is made up of layers (plies) of real wood that are adhered together to make the board more structurally stable than solid hardwood. A laminate floor is a realistic picture of a stone, ceramic tile, or hardwood that is printed on top of a high density fiberboard (HDF). To get a better idea of what the actual color of the floor is, we always recommend getting a sample of the floor prior to purchase, as pictures online can look different in color than the actual product. Again I do apologize for any inconvenience. Have a great day. Armstrong
  • Verified Purchase
Diasappointed
The in store sample seemed to perfectly match our existing flooring. When it came, it’s very slightly more cinnamon/not quite as gold as our flooring. The product took 2-3 extra weeks more than the original estimated delivery date and another couple weeks to get 2 damaged boxes replaced. Unfortunately for us it is just barely skinnier so we have gaps as we tried lacing this with our existing 5” planks. There are a lot of short boards. I’m disappointed by number of boards that are damaged, have mismatched texture and or uneven/patchy finish. Luckily we will have lots of cabinets to cover some of the junky boards. Some of the boards are bowed a little too leading to more gaps. When they have so few long boards in each box it really bugs when the long ones are not straight or have a poor staining job. If we could have a do-over I would not get this product. We were in a time crunch and couldn’t wait another 3-5 weeks to return and order something else.
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Response from Armstrong FlooringNov 27, 2018
Good afternoon. Thank you for taking the time to post a review of our flooring. I am sorry that this flooring was not what you were expecting. Over time this flooring should fade down to a shade similar to the sample you saw in the store. Color change is a natural occurrence with wood floors when they are exposed to light. The other issues would be something we would recommend having the store file a warranty claim on. Planks that are not the correct width or with spotty stain are going to make for a difficult and somewhat unsightly installation. Again I do apologize for any inconvenience. Armstrong
    Engineered hardwood was very different than full hardwood sample. ...
    Engineered hardwood was very different than full hardwood sample. We knew it took stain different but this really was not close. Fortunately it looks ok, but if it didn’t we would have retuned the entire purchase.
    by
    Response from Armstrong FlooringNov 6, 2018
    Good morning Matt. Thank you for taking the time to post a review of our product. I am sorry that this floor was not what you were expecting. Yes an engineered hardwood will take stain differently than a solid wood. Engineered hardwoods are also manufactured in different manufacturing facility, using a slightly different variation of the satin color. Unfortunately an engineered hardwood is not usually going to be an exact match to a solid hardwood with the same color name. Again I do apologize for any inconvenience. Have a great day. Armstrong
    • Verified Purchase
    The American Vintage flooring are beautiful.
    The American Vintage flooring are beautiful.
    by
    • Verified Purchase
    • Recommended
    We replaced carpeting with this flooring and the house looks...
    We replaced carpeting with this flooring and the house looks much better. The boards were delivered in good condition, and the install went smoothly. I will definitely be purchasing more when we do the flooring in the master bedroom.
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    • Verified Purchase
    1 found this review helpful
    This is a beautiful product and easy to install. Love...
    This is a beautiful product and easy to install. Love it
    by
    • Verified Purchase
    2 found this review helpful
    Approximately one out of four boxes was not usable due...
    Approximately one out of four boxes was not usable due to warping. It appears each box had a row with only a short length board that caused all of the full length boards above and below to bend when the box was stored on the pallet. I would likely not purchase this brand again.
    by
    Response from Armstrong FlooringJul 25, 2018
    Good Morning Carl,
    It is always important for us to hear feedback from our customers and thank you for taking the time to enter your comments. Your input is vitally important and we always want expectation to be met. We are very sorry that you've had this experience with your flooring products. Wood flooring is a natural product and is susceptible to warping and bowing after manufacturing. Typically if the wood is less than 1" it can be made flat when installed. If you fee this is a manufacturing issue, you may return to the retailer where you purchased your flooring with a copy of your receipt. The retailer will be able to inspect your flooring and file a potential claim on your behalf. We hope this information is helpful. Armstrong
    • Verified Purchase
    1 found this review helpful
    A few blemishes were too bad to use and had to be cut out; over all the quality was good.
    A few blemishes were too bad to use and had to be cut out; over all the quality was good.
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    Very pleased with the Bruce Mocha Scraped Oak engineered flooring....
    Very pleased with the Bruce Mocha Scraped Oak engineered flooring. I was lucky to have hired a great person to install so the results are outstanding.
    by
    • Verified Purchase
    1 found this review helpful
    The floor is super easy to install. I've never installed...
    The floor is super easy to install. I've never installed flooring before and I did it myself. It is pretty durable too- I've moved a lot of furniture across it with no damage or marks left. Overall I love it and it looks great!
    by
    • Verified Purchase
    Looks very nice although I would have liked the ends...
    Looks very nice although I would have liked the ends to butt together tighter. Found the stain to be very consistent.
    by
    • Verified Purchase
    A lot of damaged pieces
    The pictures do not show how knotty the wood is... which for the most part, I don’t mind. BUT a lot of the wood has huge holes - like quarter sized - which I was not prepared for. This resulted in needing more flooring (to avoid the super knotty pieces and account for several broken boxes) and we are now waiting, waiting, waiting. It is also taking twice as long to install it as was quoted to us, but that’s another story. Recommendations: 1. I wish the sample in the store and in the photos showed the knotty wood... I don’t mind the character but I wasn’t prepared for THIS much character. The pieces that aren’t so beat up look very beautiful though. 2. Carefully watch your install and have them adjust beat up pieces into less noticeable areas (ie. Under cabinets, dark corners, etc)... but don’t hold all the beat up pieces until the end - it will look funky. Notes: We installed more than 900sqft of this floor in our entryway, dining room, kitchen, and a half bathroom.
    by
    Response from Armstrong FlooringMay 7, 2018
    Good morning. Thank you for taking the time to post a review of our product. I am sorry that this flooring was not what you were expecting from a hand scraped floor. We do realize that this floor has a very rustic look, and I am sorry that the sample display you saw was not representative of the actual product. Larger knot holes are to be expected in this product line; however, holes that go through the flooring would not be something we consider to be acceptable and should be returned to the store for a possible warranty claim. Again I do apologize for any inconvenience. Have a great day. Armstrong
      • Recommended
      2 found this review helpful
      We installed this flooring 2 years ago in our entry,living...
      We installed this flooring 2 years ago in our entry,living room, kitchen and eating area . We planned on putting carpet in the bedroom. We have totally loved this product so we came back and bought the same hardwood flooring to put in the bedroom. It does not show any wear at all even with a dog
      by
      • Verified Purchase
      1 found this review helpful
      I loved excellent quality fast free shipping ...
      I loved excellent quality fast free shipping
      by
      • Verified Purchase
      1 found this review helpful
      Excellent wood floor. Expensive and unfortunate home depot is only...
      Excellent wood floor. Expensive and unfortunate home depot is only carrier of flooring
      by
      • Verified Purchase
      1 found this review helpful
      I really like my floors! My installer who has...
      I really like my floors! My installer who has over 20 years of experience in installing wood floors said it was a good product and it was one of the easier installs he has done.
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      • Verified Purchase
      2 found this review helpful
      we have this same flooring but in solid hard wood...
      we have this same flooring but in solid hard wood in our great room and chose this for the upstairs hallway and bedrooms for a costs savings and the engineered look better than the hardwood.
      by
      • Verified Purchase
      2 found this review helpful
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      The quality/durability is unsurpassed .
      The quality/durability is unsurpassed .
      by
        • Recommended
        1 found this review helpful
        Did not match the sample from the store, returned. :(...
        Did not match the sample from the store, returned. :(
        by
        • Verified Purchase
        Scratches easy with dog's toenails. Within a week, I was disappointed. Look great, if you have ...
        Scratches easy with dog's toenails. Within a week, I was disappointed. Look great, if you have no pets
        by
        Response from Armstrong FlooringNov 29, 2017
        Good morning. Thank you for taking the time to post a review of our product. I am sorry you are having these issues with your floor. All wood flooring products are susceptible to indentations and can scratch or dent with enough direct pressure to the surface of the wood. When we are recommending flooring for a home with dogs we typically recommend a distressed or a hand scraped floor because these floors tend to hide scratches, another recommendation would be our Performance Plus line of acrylic impregnated hardwood floors. The only recommendation I can make to remedy the scratches is one of our coordinating touch up kits. The touch up kit for your floor is model number S-1154 Red/Brown Wood Flooring Touch-Up Kit. Here is a link to order that kit. https://goo.gl/4fmzEE Again I do apologize for any inconvenience. Have a great day. Armstrong
          1 found this review helpful
          I use this once before in my home and was...
          I use this once before in my home and was pleased. This time I used it for my vacation home and words cannot express the joy that I am experiencing with my purchase. Highly recommended
          by
          • Verified Purchase
          1 found this review helpful
          Using for minor repair ...
          Using for minor repair
          by
          • Verified Purchase
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Great product, love the texture and color. ...
          Great product, love the texture and color.
          by
          • Verified Purchase
          Bought to coordinate with 3/4 inch in rest of home...
          Bought to coordinate with 3/4 inch in rest of home to install on concrete hall downstairs. Matches upstairs pretty well. Sturdy and nice character. No complaints
          by
          • Verified Purchase
          4 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Very nice
          Very nice
          by
          • Verified Purchase
          • Recommended
          The installers found a lot of cracked boards as they...
          The installers found a lot of cracked boards as they opened them up. I ordered plenty and they ran about 2 boxes short of completing the job because of the culled boards. Unfortunately, they put them in the dumpster and it was hauled away before I knew they ran short.
          by
          Response from Armstrong FlooringSep 6, 2017
          Hi Troy,
          Thank you for reaching out to us with your comments. We are very sorry for the experiences you had with your flooring product. It is our aim to provide quality products to our customers and to meet their expectations. When flooring is ordered, we recommend ordering an extra 10% be added to the actual square footage needed for cutting and grading allowance. If the waste exceeded the 10%, we would recommend returning to the store where you purchased the material so they may be able to initiate a potential claim on your behalf. Unfortunately, without the product, the retailer would not be able to inspect your flooring product. We sincerely apologize for the inconvenience you have experienced and hope this information is helpful. Armstrong
          • Verified Purchase
          Showing 1-30 of 154 reviews