Customer Reviews for Bruce Plano Natural Hickory .75 in. Thick x 5 in. Width x Random Length Solid Hardwood Flooring (23.5 sqft per case)

Hello Dee. 

Thank you for your review.  It is important for us to hear feedback from our customers, and we were very disappointed to hear that you have had a negative experience with our flooring product.  The Plano Collection is part of Bruce’s natural grade category that features a greater amount of visual character such as wider color variation, mineral streaks, knots, and minor milling imperfections.  However, if you feel the issues are beyond the expectations of the flooring product, you can file a claim through Home Depot. Your proof of purchase would be necessary to file the claim.  If you would like to discuss further, please contact us at 1-866-243-2726 or by email productsupport@ahfproducts.com, Monday through Friday, from 9:00 am – 4:30 pm EST.

Hi Paul, Thank you for taking the time to review our product.  We are very sorry to hear about the unhappy experience you have had with our product. It is our goal to provide the best possible product and service and when you feel that it fails to meet your expectations, it’s important for us to know. Our Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections however if you feel the issues are beyond the expectations of the flooring product, you can have a claim filed by Home Depot with your proof of purchase, and they can file the claim on your behalf. Again, I apologize for the experience you had with our flooring.  If you would like to discuss this further, please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST. Have a wonderful day.

Hello,

Thank you for contacting AHF Products. 

We apologize for the inconvenience you experienced. It is our aim to provide quality products and services to our customers and to meet your expectations.

Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, which create the warmth, beauty and originality of each hardwood floor.

The Plano collection is part of Bruce’s Common Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.  

If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased.  You would need your sales receipt, as it serves as your proof of purchase. The sales receipt is required by both the retailer and AHF Products.  If this is a warranted issue, the retailer will then be able to file a claim with AHF Products.

Again, we apologize for the inconvenience you have experienced.                                                       

​​​​​​​Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website FloorExpert.com.

Hello Derek,

Thank you for contacting AHF Products.                                                         

We apologize for the inconvenience you experienced.  It is our aim to provide quality products and services to our customers and to meet your expectations.

Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, which create the warmth, beauty and originality of each hardwood floor.

The Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.  

Again, we apologize for the inconvenience you have experienced.

Thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.

Hi there,

Thank you for taking the time to provide us with feedback about your experience with the product. 

We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know.

 Please feel free to contact our customer service again by phone at 1-866-243-2726 to further discus your experience.

Have a good day!

Hi there!

Thank you for contacting AHF Products.

We apologize for the inconvenience you have experienced with your flooring. It is always our aim to provide excellent customer service and products. 

Plano is a natural grade material that will contain distinctive differences in color and grain configurations mineral streaks, knots and small holes as well as minor milling imperfections. 

If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased.  You would need your sales receipt, as it serves as your proof of purchase.  From this, the retailer would be able to identify your flooring product. 

We do not have individual representatives to inspect your floor; therefore, rely on our flooring retailers who are trained and authorized to inspect them for us.

The sales receipt is required by both the retailer and AHF Products .  If this is a warrantable issue, the retailer will then be able to file a claim with AHF Products.

Again, we apologize for the inconvenience you have experienced.

Please feel free to contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST., if you'd like additional assistance.

Have a wonderful day.

Hi there!

Thank you for notifying us of your complaint. We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know.

Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, that create the warmth, beauty and originality of each hardwood floor.

The Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.
 
If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased.  You would need your sales receipt, as it serves as your proof of purchase.  From this, the retailer would be able to identify your flooring product. 

We do not have individual representatives to inspect your floor; therefore, rely on our flooring retailers who are trained and authorized to inspect them for us.

The sales receipt is required by both the retailer and AHF Products .  If this is a warrantable issue, the retailer will then be able to file a claim with AHF Products.

Again, we apologize for the inconvenience you have experienced.
​​​​​​​
We hope this information is helpful. If you have any further questions, please feel free to contact our customer service again by phone at 1-866-243-2726

Hello ,

Thank you for contacting us. 
                                                       
I am sorry to hear that you’re unhappy with the performance of your floor and would welcome the opportunity to review this further with you.  Please contact our Customer Services at 1-866-243-2726, Monday through Friday from 9 a.m. – 4:30 p.m. EST.

Hello Kelly,

Thank you for contacting AHF Products. 

We apologize for the inconvenience you experienced.  It is our aim to provide quality products and services to our customers and to meet your expectations.

Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, which create the warmth, beauty and originality of each hardwood floor.

The Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.

Again, we apologize for the inconvenience you have experienced.

Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website www.hardwoodexpert.com.

Hello Barry,

Thank you for contacting AHF Products. 
                                                       
We apologize for the inconvenience you experienced.  It is our aim to provide quality products and services to our customers and to meet your expectations.

Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, which create the warmth, beauty and originality of each hardwood floor.

The Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.
 
If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased.  You would need your sales receipt, as it serves as your proof of purchase.  From this, the retailer would be able to identify your flooring product. 

Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website www.hardwoodexpert.com.

Hello Rhan,

Thank you for contacting AHF Products. 
                                                       
We apologize for the inconvenience you have experienced with your flooring. It is always our aim to provide excellent customer service and products. We randomly package our cartons and do not have a ratio to how many pieces, of a specific size, go into a carton. 

Also, the Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.

If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased.  You would need your sales receipt, as it serves as your proof of purchase.  From this, the retailer would be able to identify your flooring product. 
​​​​​​​
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST.  Additional information may also be found at our technical website www.hardwoodexpert.com.

Hi there! Thank you for notifying us of your complaint.  We strive to provide you with the best possible service and when you feel that it fails to meet your expectations, it’s important for us to know. The Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.
 
We understand you were able to complete the job with some barriers. In the future if you feel this is a manufacturing issue with our products, you may go back to the flooring retailer where the material was purchased.  You would need your sales receipt, as it serves as your proof of purchase.  From this, the retailer would be able to identify your flooring product. 

We do not have individual representatives to inspect your floor; therefore, rely on our flooring retailers who are trained and authorized to inspect them for us.

The sales receipt is required by both the retailer and AHF Products. If this is a warrantable issue, the retailer will then be able to file a claim with AHF Products. Again, we apologize for the inconvenience you have experienced.

Once again, thank you for contacting AHF Products. We hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at ahfproductsupport@ahfproducts.com or by phone at 1-866-243-2726.